Well, for some reason, the drop-off location was changed, and I wasn't notified with a message specifically alerting me to that. A U-Haul rep actually called me to find out where the truck was. She brought up all the information and said she saw the mix-up on your end. But then I was charged an extra day. However, I was able to get reimbursed without delay by a very kind U-Haul rep. via your 800 number. In the future, a specific notification alerting that the drop-off location had changed would be an improvement for the next customer. A phone call would even be better.
Paula D
Storage Sense
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in York, PA 17404
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Everything was good I will always use yall
LARRY B