I was supposed to pick up Truck at 9am using the self-service. When i used the app to pick up the truck, I was notified the truck was not prepped for self pick-up and that I needed to go inside to get the keys from an employee. The store location was supposed to open at 9am. Store employee did not show up until 9:45. Did not get truck until 10 - a whole hour lost. Also, I bought a 6-pick of the blankets and of course there were none left when I arrived. I would never recommended this location to a friend and will never be using this location ever again or U-Haul in general.
PATRICK N
Century Space
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, MA 01843
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Customer Reviews
- 3.5 Average Customer Rating
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The return was after hours so the question about personnel is not relevant. The U-Haul on line return process was not easy
MYRON LTruck leaked water into the box and ruined my furniture. Worst experience ever to make an already stressful move way worse.
WYATT DFrom my experience I didn’t see anything wrong so I have no further additions at this time
Bryant FCharged me 2gallon gas on the receipt with no reason. I only used 10 miles and filled back tank to original mark(they actually marked above real level on the order and read down the level upon return).
TONGLING W