Get rid of this scammer !!!! Owner is dishonest Claimed we returned our Uhaul dirty which it was dirty when we got it a $25 fee to his company and claimed we returned it with 1/8 of a tank of fuel which I will upload photos of the before 3/4 a tank and after 3/4 of a tank the blurry photo is the first. So they can charge extra fees on top too I’ve rented a lot of Uhaul’s and to claim we returned it with 1/8 of a tank when we have proof we returned it with 3/4 is crooked now we have to fight for our money back And then on top of that bill us more than those charges would have been total this is called fraud
Michael D
Ballard Service
24/7 Rentals
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One-Way and In-Town® Rentals in Slippery Rock, PA 16057
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- 3.0 Average Customer Rating
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Terrible, Awful Experience - Beware! Drop Off & UHaul! I wish I had looked at the other complaints before choosing this location. I assumed the process would be simple, but unfortunately, I encountered many of the same issues others have reported. The parking situation was confusing, with minimal space, and I wasn't sure where to park. After finally finding a spot, I had to walk quite a distance to locate a building that might be for the key drop-off. When I entered, the music was blaring, and I had to shout "Hello" to get anyone's attention. A guy under a truck responded, telling me to "just throw your key on the desk." When I asked if he needed to check the fuel level or where I should park the truck, he casually brushed me off, saying he'd take care of it, and never came out from under the truck. Despite returning the truck three hours earlier than scheduled, I was shocked to receive an email later charging me for an extra day, extra coverage, gas to fill the tank, and even a late fee! When I called U-Haul, they stated they corrected the extra day charge, acknowledging I had returned it early, but I had to dispute the gas charge separately. After emailing a representative, I was suddenly charged the total amount (extra day and all) without resolution or contact. This company has gone downhill, and it's incredibly frustrating. Now, I'm stuck in a dispute with the company, my bank, and the BBB. If I could give this place negative stars, I would. What a headache!
Candace WNothing to improve, hope they expand their lot even bigger and get more U-hauls in! Very friendly people.
ZACHARY RAir conditioning in truck was non-functional.
Phillip RThis location was closed upon arrival and charge a cleaning fee for a truck I returned without mud or other issues. I received no call or confirmation about that charge.
Heather C