The guy was horrific! Couldnt find the keys went to truck couldn't get in after 20 minutes he finally got the key. I had to run back and forth because trucks are not close by. Then the mirrors would not move. Drove back to guy ha said they were automatic... WRONG wouldn't come out and help only other customers came out to help me, while the fatso stayed behind the counter! The other customers finally got the mirrors adjusted for me. Then left latter ( about 10 minutes) I saw that my gas was only 1/4 full not 1/2 full! I took a photo and latter called the guy. HE did fix it. That was great. Just to hard to find store and the trucks are not close by. So for me it was not a good overall experience. OBTW, I was the first customer no one around for 29 minutes only when I needed help was there others coming in. He should have made sure I was ok before leaving me.
SUZANNE R
Mailboxes N Beyond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92592
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Customer Reviews
- 4.0 Average Customer Rating
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I rented the truck on Saturday October 18th and the truck wasn’t All Clean , there was a couple of empty water bottles by the driver’s sit and a hanger . the employee there could improve on his soft skills , since it was a Saturday We needed to return the truck next day on Sunday which is closed , He told us to just return the truck and drop off the key at the mail box I don’t recall him saying to do anything else , so I returned the truck as instructed at 3 pm ( I rented the truck for 24 hours ) also I got charged for an extra day !
ARMANDO TDavid was accommodating, friendly and courteous.
Scott MUsing the app took over 40 minutes and 2 phone calls to support to complete the pick up. It was horrible and frustrating. The photos wouldn’t download - issue after issue. Not a good experience at all. It’s not the locations fault. It’s the app and process.
Whitney JTight parking, pick another location
WILLIAM F