Customer Reviews for Automile Car Wash & Detailing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Automile Car Wash & Detailing
Not sure what can be done. With my rental expereance. I had rented the unit for so many days, but something came up and i needed more time. So called the u-haul that i rented from and they helped me out big. I also had a flat tire on the trip and when i called customer service they got right at it and had a tire company come out and service the unit in a reasonable time. So all good
When I called the 1866 number to book the truck and a furniture dolly they should have told me at that time that the location that I was picking up at did not have the item and never did. If I would have known that when I booked I could have figured out something else so I would have been prepared. With that matter I was very unhappy about. The Wetaskiwin location was excellent and very polite.
Got there exactly at closing and they had door locked but opened to allow me to drop off the truck. Very accommodating
I go out of my way to use this location, and have used it several times!
When I first went in to my local uhaul location inquiring about a truck they told me I could not reserve a truck. I had to take my chances and leave work early Friday afternoon to see if I could get a truck in Wetaskiwin. Exactly what I thought, someone else had rented it before me. Fine so I call the 1-800 number and get set up with the next closest place - camrose, and I made sure my reserve was for two days the Saturday and Sunday. So I show up in camrose to pick it up Saturday morning, and confirm it's for two days, the guy says its for two days, great. On top of that I altered my reservation on line Friday to include furniture protectors which I paid for Saturday and was told they were in the vehicle only to arrive at my destination and open up the truck to see that there are no protectors. This made me quite upset and frustrated. Then I go to return the truck and am told I have late charges and that I went over my limit for mileage. At this point I am very upset because I had confirmed everything with people - the person that helped me when I called the 1-800 number and also the guy at the ordinal pick-up location. So to find out that I owed more money again was totally absurd and ridiculous. Will be also calling to talk to a customer service representative and express my complete dissatisfaction with my experience.
The reservation system needs to be a bit clearer. Booked for pick up in Edmonton, had to get it in Wetaskiwin.