Customer Reviews for Budget Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Budget Self Storage
Employee made my signed the wrong paper,and then say that was thr wrong paper,made me signed another paper and was comparing them,and she kept looking at my face,even after i gave her my driver license. I beleive i was judge
The customer service representative for this location attempted to charge me an additional $65 for services that I had already paid. On top of that, I called U-Haul customer service regarding the truck transmission explaining that the truck could not go over a certain mph. The truck was a nightmare to drive. No one was helpful at this location in resolving some sort of compensation. Very unhappy.
Thanks to the young lady at the desk. She was real helpful and very fast. Great customer service. She hmthree people in front of me and she handled each customer accordingly. I really appreciate it because I was searching for a truck she made it possible. You know it's very hard if don't reserve on time. Thank you thank you
The truck was dirty and not swept! I had to sweep out the entire truck to place my belongings for our move. I was really disappointed with the quality of the truck!
When I arrived the quoted amount was different, even though I had a copy of the reservation. I had to stand there and call uhaul who switched me to three different people. I eventually cancelled me reservation to make a new one in the store and paid $90 more than I was supposed to. Very unhappy and will never tell anyone to use a uhaul.
I really appreciate the great customer service Jessica gave me!! THanks :)
I did not rent from this facility, and they were very helpful to allow me to cancel my reservation. Thanks!
The storage building is fairly old and located away from the commercial area.
Never ordered but very polite customer service.
Found a cheaper unit somewhere else, but the truck rental came in handy.
Good location and reasonable price.
The facility is clean and secure, and the staff is polite, courteous, and professional.
I did not move into the unit. The discount and price I was offered on the website was not the same as the one the facility gave me.
The attendant was very helpful. Some units are accessible by shallow incline ramps - most are level with the elevator. You might have to back your vehicle in or out of the elevator parking area.
Nice clean facility. I feel a little pricy but hey what isn`t these days. I recommend this facility.
Ireserved a 15x10 storage room online but when I got to the actual facility there was none available on site!
i did reserve o room, but my room wasnt available they said was this emove self storage fault i was really upsad i left rent room at king storage on newark my advice stay away from this website
THE STAFF WAS FRIENDLY AND MADE SURE I FOUND THE BEST UNIT TO FIT MY NEEDS
The facility was not exactly what I expected and the location was a little out of my way
Upon calling Budget Self Storage, I discovered they had never received my reservation. Another storage center offered me the same size unit for half the price I opted not to use Budget Self Storage.
the facility has very low quality service, not clean, there is part of the building take large area in my storage room.
Cancelled reservation, never moved things in, still charged by emove. I'd appreciate this refund as soon as possible.
Ms. Eunice Mattis
Good facility, clean, good costumer service. Room was smaller than I thought and facility was not in a good area.
The facility is a little dirty but the man behind the counter is very helpful even though he may be very slow