Customer Reviews for H&J Travel Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of H&J Travel Plaza
The Customer service was poor over the phone and in location. 2 reservations were not honored. The uhaul was not on a half of a tank and I was not credited. The location office was cluttered. My 2nd reservation was for Monday and I did not get my uhaul until Wednesday at 2/3 pm. The pick up took 30 minutes.
Make sure the trucks not damaged before rental.
We dropped it off at a store that shared space with uhaul. There was no uhaul person there to help us.. Only store personnel.. They took our info and we just hoped it would get into the right hands.
the only negative was that the parking place for the trucks gets a bit muddy when it rains. The service was prompt, friendly, and efficient. The truck was the smoothest and best best driving truck in my u-haul experience.
I will continue to use u-haul in the future for my home moving needs.