I was required to drive 80 miles round trip in order to pick up my reserved truck. I made this reservation a week in advance and the closest truck to me was almost 40 miles away. I tried to address this with customer service and (after being on hold for more than 30 minutes) the only concession I was offered was an additional day, a $40 discount, and additional miles. I did not need the extra day nor did I ask for it; the $40 discount did not cover the cost of the 40 mile taxi ride and fuel for the truck; and the additional miles only accommodated the 80 miles I was forced to travel. As a military service member, who is also single, driving 80 miles round trip imposed a serious inconvenience that cost me time and additional money. It does not make sense that a company with a fleet the size that U-Haul has is unable or unwilling to provide the requested truck within a reasonable distance to the requested pick up location; especially when the reservation was made a week plus in advance. Two possible solutions could be that U-Haul employs professional drivers to deliver specific or high demand trucks to high volume locations or, revisit the "in town" vs "one-way" policy that restricts a certain percentage of vehicles from being used in a specific way. There were several locations around the Columbus, GA area that had the same size truck that I requested on hand and available, but were unable to assist due to them being deemed "in-town" only. There may be a solution that allows for more trucks to be available if this policy is revisited. This experience has demonstrated that U-Haul does not prioritize customer service above making a buck and will serve as the reason I never use your services again as well as emphatically discourage others against becoming a customer.Jared L.
Trailer Rental & Towing in Butler, GA at H&J Travel Plaza
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Butler, GA 31006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The store manager Stanley Jarred told me that my vehicle was too old to be towed and refused to rent to me , I went back the next morning and dealt with a store employee named Amy and didn't have any problems at all renting the tow trailer and she was wonderful at helping me with all the hookups . Mr. Jarrell was in too big a hurry to go home to be bothered or because I am a 66 year old woman , he didn't think I was capable of towing a vehicle. I will never do business with this man again !betty B.
The U-Haul was in a bad condition. The cargo area leaks and the battery died on me.April C.
About the false advertisement about the cargo coverage it. My television got damaged in the U-haul do to nowhere to strap the dolly anywhere and they denied my claim I sent pictures right away after the call. It's bullshit and I would never ever recommend U-haul to anyone and I will be leaving my comments on U-haul website and also on all social media sites. FUCK U-HAUL.Nicholas T.
Nothing. All good.Arthur F.
No one to help hook up car trailer back of truck needed to be swepttrenton C.
Because I rent for 2day and use for only 24hours and she told me if you give before 2day they give you refund but they not give me refunds money it's not fair I gonna call Customers service and I need refund my money for 1day and we use only 275 miles.harshadkumar P.
This location only have certain personnel that can do U-Haul processing and if they are not working, you just have to wait until that person(s) is working to process your transaction. If person(s) were working they could have told me you have not returned vehicle to proper level especially when I paid them in advance to return it to level that I thought it should be at. The lady had to call the lady that was not working to ask what should she do and the lady said she would process it tomorrow when she come in to work. TRAINING is needed at your locations!!!!!!!Gary C.
Better customer service experience overall, uhaul had trash left from previous renter inside. The gentleman wasn't pleasant to deal with and acted as if I was a bother to him from the moment I walked in for pick up. Very rude attitude.CAMEISHA J.
Have dropped off here before. Always friendly and nice. Good people!Denise B.
I would rate U-Haul experience as very poor even though the drop off location and original reservation location were okay. The pick up site was such a bad experience that the whole experience is tainted.tom C.
The gas was basically empty when I arrived to pick the Uhaul up. The key was not in the location that I originally was told it would be. The engine sounded horrible and the woman that I spoke to when booking the Uhaul was RUDE. So I will not be using this company again.Angela B.
Make sure the air, lights, and the ramp work. Very disappointed.Benjamin B.
The staff was rudeheather S.
The lady I spoke with was extremely helpful because of the u haul location I rented from was garbage and had my contract all messed up. She gave me time to sort out the situation with customer service without charging me a ridiculous amount of money.Austin L.
No comment at this time. Thanksmattie S.
contact was new and didnt know what to do.David I.
Teach all employees complete instructions of renting and returning equipment. Cash and credit cardBrenda G.
This location was almost 70 miles from my chosen pick up location (over 130 miles round trip), despite having a reservation for weeks. And i was notified of this fact 2 hours before close of business the day before my move. Ill never use your company again, and so discourage others from doing so for the rest of my life, you screwed me over.Ryan B.
Location is convenient and personnel got me out in a few minutes.MARK K.
The appliance dolly wasn't available, the fuel reading was less than shown and they didn't change it therefore we left it with more gas. The pickup took longer than expected due to scrambling to look for rented items that I didn't get. It made the move more difficult.Michelle L.
have the turn in form printed out at the register. The manager was not on duty and the staff on site had me sign a scrap piece of paper and date it. It is what it is, but not a good way to do businessSteve H.
Amy was greatCrystal M.
The A/C was out in the truck I was told there was nothing they could do about it. The 4 pin trailer hookup wasn't working right. The right side lights were out. Had to leave my trailer behind.Jonathan K.
The Customer service was poor over the phone and in location. 2 reservations were not honored. The uhaul was not on a half of a tank and I was not credited. The location office was cluttered. My 2nd reservation was for Monday and I did not get my uhaul until Wednesday at 2/3 pm. The pick up took 30 minutes.randae D.