Customer Reviews for JC's Hardware LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of JC's Hardware LLC
Money was charged to my debit card after I was told it wasn't processed. I had to drive a hour to pick up truck twice. Was told I would be funded 70$ for my troubles and have yet been refunded. They put down that it had a full tank of gas. And it did not!
It took an hour for the equipment to be located and paperwork completed. There was no hand truck available and it had been reserved. The ratchet strap was worn on the auto transporter and did not work to hold the tire on the drivers side. It would serve customers best if all equipment was inspected and accounted for before renting them out.
Over all experience was fine---but on our trip our truck broke down & when I called the 1-800 number the guy I talked to at first was very helpful---but when I had to call back several times & go through 1800 number I got a different person every time & had to explain the whole problem over again to that person--after 4 times I just about had enough--- The 1-800 number & all you have go through needs worked on.
Very convenient place to drop off. Box on bldg is accessible for after hours drop off.
Customer Service was a bit lacking. and the young woman who waited on me didn't ask if I needed help unleashing the trailer from my car and expected me to do it myself and park the trailer on their lot. And when i finally asked for help, the man who was sent to help me walked out, right past me, and didn't acknowledge me. I didn't know he was there to help me. After several seconds the woman just pointed at him and said, that's him. She never smiled the whole time. So, not a great customer service experience, but it was quick and without other complications.
The personnel did fine. The truck and trailer apparently was not serviced because the truck broke down and we were delayed overnight and contents had to be loaded into another truck. The tires of the trailer were poor-had blow out on highway and was delayed again!
Everything at the drop off point was excellent.
Totally happy with the service I received.
Give them their deposit back instead of.charging them over 500.00$
The bottom tail lights were not in working order.
We were told by a woman through your corporate phone system that we could pick up our truck in Beckley WV and had to drive over an hour and 15 minutes away to Pineville to get it. This was absolutely unacceptable and when we got the truck it was totally empty of gas! Nobody I spoke with seemed to care about the dilemma and I was told I would have been notified by phone later that evening if I hadn t called to check in! We had a crew of people coming to help and this extra three hours the morning of move was a huge inconvenience! Extremely dissatisfied with Uhaul and the whole experience!
the transport I rented was dangerous and great disrepair. i was unable to achieve any speed greater than 45 mph or the transport was uncontrollable . A 8 hour trip ended at over 20 hours.
The lady behind the counter was very courteous and efficient.
Could you provide a couple straps with the trucks? Nothing too fancy, but I thought the truck would come with a few straps.
I had to drive an hour out of my way in the middle of no where to pick up the truck. The location was very helpful bit the truck did not run properly.
Be sure you give them correct information and prices when they reserve a truck and make sure they can get the size they need. I DID NOT get correct prices nor the truck I needed which ended up costing me another $200.00 to make an extra trip back to my old location. Spoke with a supervisor and got no satisfaction would not use nor recommend U haul rentals to anyone. Rose Jordan 864-634-8038
Very good & easy people to deal with. I will go here if I need to rent again.
They don't keep the trucks there and it's in a curve that is hard to see around. It needs to be moved or made bigger.