Customer Reviews for Marshall Gulf
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marshall Gulf
The lady didnt have time to help us because she had a prayer meeting going..she wanted to know about our politicial and religion views
The location is hard to identify and is quite small. Other than that had a great move, thanks for being available!
Personal did not know what to do and had to wait for owner to arrive.
Second time I've been there and just like the first time staff was helpful and friendly. Great job
We always try to use this location! Very pleasant and super helpful!
Always treated very friendly and always has my reservation ready for pickup.
This is a complaint for both the Victoria, Texas, U-Haul location on Sam Houston Dr and the Marshall Gulf location in Port Lavaca. The day before we were to get our truck, the Victoria address called and said they did not have our equipment available. They pushed us to go to Port Lavaca, which is 45 minutes away. How a U-Haul has "absolutely zero trucks on-site" (exact phrase the representative said on the phone) for a Saturday - on an advanced reservation, no less - is mind-boggling to me. Their representative offered no solutions other than to drive 45 miles out of my way, and told me that we would receive a $50 credit at the next location. Anyway...
We went to Port Lavaca because we had no choice. Within three sentences of meeting our representative there, we were given incoherent political rants about Donald Trump and Hillary Clinton. Once that spew was over, the representative claimed to know nothing of the promised $50 guarantee for U-Haul not having our equipment. Additionally, they also did not have the number of moving blankets we requested available either. We paid the full price because we just wanted to leave.
I was severely disappointed in the service provided at both locations. I likely will not do business with them again in the future, and I most certainly discourage friends from using those locations.