Customer Reviews for Marshall Gulf
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marshall Gulf
This location had partisan political propaganda posted all over the walls. It was offensive to me. I own a business and I would never have that kind of material posted for public viewing.
very helpful and friendly
Great service, lady came as soon as I called.
My original reservation was for pick up in Palacios, TX. Talked to them on 12/10, the truck was there and was told I could pick it up on 12/11, the truck was there and it was designated for me. Went back on 12/11 at 3:30 pm, was told truck had been rented out and would be back by 4:30. AT 6:30, truck was still not back and they couldn't tell anything. After much arguing on my part, I was told there was a truck in Port Lavaca, 35 miles away. But no help in getting truck.
Called # that was given to me for Port Lavaca, the woman told me she was too busy to talk to me, she'd call me back and hung up on me
Finally got thru to her and was told maybe there was a truck, but she'd call me back. Finally got call at 9:00 pm telling me yes I had a truck.
Had to get my son to come in from San Antonio and pick truck up and bring to Palacios on `12/12
Talked to UHaul office on 12/12 and was given some extra miles on rental and that the owner of the two stores, Palacios and Port Lavaca would call me on 12/12. Never heard from him.
I use UHaul every time I need a rental truck. I have never had a problem, but this was a TOTAL MESS.
I had movers waiting, which I had to pay by the hour, and no truck. The guy in Palacios was supposed to have picked up two 26' trucks on Thurs 12/10, but only picked up one. Believe me I will never use that dealer in Palacios again. And the woman in Port Lavaca needs to learn some manners in dealing with customers. AND I MADE RESERVATIONS OVER A WEEK IN ADVANCE.
This is fraud. I did not rent a uhual. My name and email address account were used illegally!
Trailer needed cleaning. Over needed servicing. No jack on trailer for hook-up.