Customer Reviews for Quality Muffler & Brake LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Quality Muffler & Brake LLC
Parking was a bit confusing. Was not directed to where to park van after finished.
I was advised that I could drop off the U-Haul at any location, this was not so. I had to drive over 50 miles to return the U-Haul and pay the extra mileage fee myself. I will not be recommending U-Haul to anyone ever again
Great Dealer! Had to adjust pickup time and was no problem. Then had to cancel trip due to family issue and they took back trailer and refunded one way charge. Great service!!!!! Thank you!!!!!
Good attitude. Kind people. Inaccurate information. Lack of attention to detail. They rented me a trailer at 1pm and I expected to return it the next morning. When I arrived at 9:30 am they said I was supposed to return it at 6pm. I had asked to confirm they would be open the next morning and they said yes. Why have inaccurate times on the rental form and then act like that is normal?
Service was good. Location is very tight and crowded with vehicles.
Extremely helpful and willing to work with us and make sure we got what we needed
Not customer friendly. Parking lot crowded with cars under repair. Some of those cars appeared to have been parked there for a long time.
The lot was over crowded and the attendant wanted me to pull the trailer between a very tight spot, which I did but was not at all comfortable, then he wanted me to back it into an equally tight spot - I am not that experienced of a driver with a trailer - again, I was not at all comfortable. The attendant then asked if i was sure I was returning it to the correct place, I said yes. I then asked if he needed to sign off on my contract that I had returned the trailer in good condition and he said no and walked away.
Hooked up the trailer, which was dirty and had to clean out leaves and grass clippings before using the trailer
Guy that helped me was really nice
Very prompt and great client service.
Called the day before in needed to rent a trailer to reserve it. Clarified 10-15 times on the specific trailer i was looking for and was told it would be ready for me to pick up the next morning, he even repeated "your 6x12 utility trailer will be ready". When i went in the guy (not the same person i spoke to) said i had reserved a 15' TRUCK! When i said no, i reserved a trailer and that i had clarified with the guy i talked to multiple times about what i needed, he didn't care. He even accused me booking it somewhere else and said "you probably called somewhere else and came to the wrong place" When i asked if that was the case then why did he show i had a reservation for there that day, he just looked at me and said "sorry" he offered 0 help to find me a trailer somewhere else and acted as if he could care less. pretty sad experience and makes me want to never rent a uhaul again.
The U-Haul team at Quality Muffler & Brake was awesome! I had no idea it would be this easy to rent a trailer. We rented it to help a friend move furniture, and the rental process was seamless. Even the return was simple and flawless. Thank you!!!
The trailer hitch came off the ball while traveling 70 mph on a very busy interstate hiway where the speed limit is 80 mph. Lucky no major damage or injury to us or anyone else. If we had been driving anything less than a 3/4 ton 4x4 truck it would have been a disaster. Should not have trusted that the hitch was tightened by the installer.
Small congested lot, was difficult to get trailer turned around to get out of the driveway.
Wonderful service. The staff at Quality Muffler and Brake are phenomenal
I received the best rental experience from Quality Muffler and Brake, those guys are fantastic and I will see them again in the very near future!!!
I was not please with the national call center. I called to determine an open location to drop off the truck and was sent to a closed location. I then called to determine the next closest location and was sent to one that was further away than the one I actually dropped it off at. I will do my best in the future to not call the national call center for information. The centers are doing just fine without them. Thanks for letting me vent!