Customer Reviews for Quality Muffler & Brake LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Quality Muffler & Brake LLC
The manager, I forget his name, was extremely nice. Their shop is busy and there's almost no room to park, which makes it difficult when returning a trailer, but they were eager to help get me unhooked and used the dolly so I didn't have to risk hitting any vehicles. The weather was bad, ( lots of snow ), but they had no problem coming outside to assist.
Call them before their appt. if the truck is not there at least an hour before to let them know that the truck you rented is not there yet and tell them their option NOT when you get there.
Tom and crew were easy to work with. The online check-in made it quick when time for pick-up.
Excellent service...very kind and helpful.
Staff were friendly and prompt. Rental was clean and had no issues.
Have a uhaul ready at the location we originally had. Don't make the customer drive all over the valley for a uhaul.
The customer service was excellent. However, the trailer I reserved was NOT available. The owner was able to rent a smaller trailer to me, which was helpful, but it did not meet my needs.
I selected the location near my house and it confirmed that location as the pick up location but when I went to pick it up they told me I had to go to the location across town in the opposite direction of where I was headed. There was no parking at the other location and I felt like I was a bother to the employees. I will likely try my best to use anybody else for my trailer needs before I use uhaul again.
Clean truck cab. Clean windows. I had to clean windshield before I could drive the truck. They wanted me to help load pads and the moving equipment I requested. I believe this is their job
Not ready to go at 0800. Cluttered yard. Windshield had numerous chips. No walk around or explanation of equipment. Will not go back or recommend.
This place was easy and awesome to work with! I would recommend them for all moving needs.
I don't have enough space to put everything down.
The operation is not polished, but I got what I needed.
Keybox slot is too small for the key to fit into it. So, after-hours stress-free drop off is not possible.
the customer service was very good. I was very impressed with the man that helped us. (cant remember his name)
UHaul representative was not helpful with parking or disconnecting trailer. Parking trailer was difficult as property did not have pull-through driveway, and was too small to turn around with trailer once entering yard.
The van worked well. It was in great condition. The process and location worked well for our needs.
Real tight on available parking
Very good customer service.
Customer service was excellent
I turned in the truck on Saturday afternoon , & they showed me turning in the truck late on Monday morning. I was charged $57 for an extra day. I called U-Haul on Monday evening to complain & they said they'd get back to me within 3 business days. It's now Thursday night and I haven't heard a thing. I would like my money back!!!
Get better powered trucks!!
Rate Location Overall...We requested to pick the tow trailer up at a location within 1/2 mile of our house. U-Haul calls and tells us we had to pick one up from a location 5 miles from our house....When we picked it up the person assisting us told us to drop it off at the location, approx address of 100 E 9000 So, Sandy, UT. Great! We did. The person accepting the tow trailer, when we asked, said we were good to go, no there was no paperwork needed, he would just take care of it through the computer. Sometime last week, our bank account was charged $300.00 and Quality Muffler calls and wants to know the status of the tow trailer!!!! The first person we spoke with tried to basically call us a liar about Quality Muffler telling us to drop it off at a different location. The second person (the one that actually assisted on pick up) tried to deny telling us to drop it off at another location until he was reminded of what he had said. He stated he would take care of it and would let us know the status of crediting our account the $300.00....TO DATE WE ARE STILL WAITING FOR THAT DAMN CALL!!!!!! How do YOU think this kind of service should be rated???
Was the Equipment...Well Maintained: The straps that go over the tires are so frayed it was extremely difficult to get it through the ratchet.
Would You Recommend U-Haul to a Friend: HELL NO...Sad thing is U-Haul is basically the only game in town; and unfortunately the company knows it!!!
Everything worked well, check-in was fast. The only problem was the gas tank was not full, which caused a slight problem upon return. I will probably use this location again.
Manager was abrupt and abrasive. Put more focus on his other business and was on the phone during the whole transaction.
Difficult to navigate parking lot, too many cars. Customer service wasn't good. I felt like I was being discriminated against either for being a woman or being a lesbian, not cool. The agent was dismissive and rude.
I had a problem getting car dolly the day before from several other places. Called next day and complained nicely and it seemed when people called me back to verify what happened, they seemed short tempered with me about my complaint. I did receive the $50:guarantee. This caused family frustration.
The gentlemen running the shop there were very helpful and very polite. It was a great experience.
This location is a vehicle repair shop and is very busy. The gentleman I worked with was not friendly. In the end it was not a bad experience; just not as good as most of the stores.
I've rented uhaul trucks from quality Muffler and Breaks a few times, and they have always been so helpful, kind and professional. I will use them again, and definitely recommend them to friends and family.
Though we showed up right before closing, the personnel were mildly helpful and very eager to leave for their end of day rather than assist us.
Tom is great to work with and very helpful.
Thanks Mike for the help. Easy guy to work with.
This was by far the best experience working with u-haul. I reserved online, arrived, picked up and dropped off. The exact equipment I reserved was there and ready. Keep up the good work!
Tight spot, fabulous service
The people were rude and we ended up have two blowouts on the trailer.
Poor experience attended to multiple people at one time. Didn't know that their own vehicle was already checked in. Told me to come back but the truck was already there
The attendant was very unhelpful. He yelled at others while helping me. I was required to walk the vehicle and mark all issues without any direction. When returning the vehicle I had to wait while he re-parked the vehicle. Apparently, he wanted it backed in. Upon return he was visibly annoyed with me. I will not return to this location.
Parking was a bit confusing. Was not directed to where to park van after finished.
I was advised that I could drop off the U-Haul at any location, this was not so. I had to drive over 50 miles to return the U-Haul and pay the extra mileage fee myself. I will not be recommending U-Haul to anyone ever again
Great Dealer! Had to adjust pickup time and was no problem. Then had to cancel trip due to family issue and they took back trailer and refunded one way charge. Great service!!!!! Thank you!!!!!
Good attitude. Kind people. Inaccurate information. Lack of attention to detail. They rented me a trailer at 1pm and I expected to return it the next morning. When I arrived at 9:30 am they said I was supposed to return it at 6pm. I had asked to confirm they would be open the next morning and they said yes. Why have inaccurate times on the rental form and then act like that is normal?
Service was good. Location is very tight and crowded with vehicles.
Extremely helpful and willing to work with us and make sure we got what we needed