The vehicle breakdown cost a day of travel, incurring hotel and other fees due to a change in travel schedules. In incidents like this, I believe that UHaul should consider a partial rebate to the customer due to inconveniences that occur.
Scott S.Customer Reviews for U-Haul at Sam Houston Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a full time and part timer, poor guy was very busy when we went and he was by himself and was really trying to get everything done. He was very professional and finally got to us and helped us with what we needed.
DIANA R.Very rude guy who helped me, Mendoza ? Threw my card at me and was also charged double, and I didn't receive the rate quoted. Never use this location again!
Sherry H.All was excellent. The check in and out process was very efficient.
Steban R.larger parking lot
Aaron F.N/a
Tiny H.Make sure that they use the right state to return, had the wrong state
AARON C.So hard getting in and out of this place to leave the trailer
LOUISE F.Great service and good vehicles. Thank you guys.
Timothy C.When returning vehicle update your form and figure it out, I can submit why I disagree with extra charges and return the vehicle. It's a flawed form.
ALEX T.It was hreat professional service. Have nothing to say.
JOHNNY V.Stick to your commitments and promises.
Wesley W.Great service
Pedro S.Overall great customer service He did outstanding but he was by himself and while the customers were understanding I think one more staff might have really made a difference. Again overall it was really good customer service!
Timothy S.Quick service had what i needed for an extremely low rate
matt B.All was great! If need will be back to rent again.
DAVID K.No complaints thanks
Treveon D.Amazing service
John D.We were moving an entire house and requested 5 dozen moving blankets and when we picked up the truck, there were no blankets in the truck. Also, there was hardly any fuel in the truck so we had to immediately stop at a station to put fuel being the truck only gets 7 miles to the gallon.
Kellye S.Had uhaul charge $273 for a wrong drop off fee even though the trailer was dropped at the original location. I think the verification process can improve. Also I have yet to receive my refund.
Isai G.More help is needed. I tried to drop off my rental online and the geotracking would not work. The one gentleman working did an excellent answering the phone, checking out rental trailers and trucks to everyone by himself. There were 5 people waiting for help while he was attending to the first customer in line, and he never seemed overwhelmed and was very professional while addressing the rules with a customers.
Breck R.Van was past due for oil change and right rear tire pressure sensor had failed. (Had to stop a few times to check air in tires) Was told van was not available as promised, then somehow became available the morning of pick up - but was dirty and low on fuel. Larry tried his best to make a bad situation better, but it took nearly an HOUR to get vehicle ready to go (scheduled for 11:30, got there at 11:15, but didn't leave until after 12:15) Was told that there would be an adjustment in cost due to reservation mix up, but still wound up paying nearly $100 in extra mileage charges. Adequate for what I needed that day - but previous experiences with UHaul (and this location) have been better.
Howard M.Just wanted to thank Larry for making a prompt arrangement and transaction to pick up the vehicle and appreciate Brandon for taking over the retrieval of the vehicle and refunding what was not used in terms of mileage. They were able to make adjustments on the charge since I used the vehicle less than I expected.
JORGE ARMANDO D.Just continue offering your great service 5 stars
Debra R.The people there on this weekend return are rude. I was standing there waiting inside got told all I need is your keys they then took the keys went to truck carne back and said here passed me my receipt while I was reviewing it they walked off No customer service. If it wasn't for the manager Larry I would use a different location. And if it wasn't for the poor weekend staff the place would get a 5 start
Anna B.just keep up the excellent work.
Alex T.Only one person working at this branch. It really slowed the rental process.
David C.Put in new couch to be taken to a facility for protective coating of fabric. Upon opening door the couch bottom half was covered in muddy water material from the highway. Therefore requiring an additional cleaning prior to the protective coating process to be done. Attempted to get U-haul to pay for the cleaning process but was denied. Also the employee at Sam Houston st site in Victoria tx was very rude & had cocky answers when inquiring about the incident. When we returned the trailer the employee looked at the seals around door & made statement that they may be cracked. Regardless no refund. The entire experience was unacceptable.
Travis S.Larry was amazing! He was behind due to customers coming in and not having the help in the store that was need. He needs either more help or a raise!
Jeramy M.This is a Great place to rent a U-Haul, Larry and all the staff are the Best. I am a repeat customer, and I will be again. Thanks, Manny Villareal.
MANUEL V.It was closed when I reached the timings are wrong for the location
YASAR M.Do as you did with me. Thank you very much for you very professional service.
JOse A.Great service and way of quote, reservation, pickup and drop off. After hour drop off was even more helpful! All I can say about what could be better, is pricing on rates for usage on pickup rental and also on per milage fee for going over included milage. Whether it be daily, weekly or monthly on my recommendations of improvement. Thanks again for having simple easy services!
Jeremy C.I had an appointment at 8:30 am and they told me it would take 3.5 hrs to have it finished and it took 8 hrs. Only when we actually stayed there did they start on the car. Very unprofessional. But Larry was very nice.
Richard P.No issues. Staff was very professional and friendly.
Reuben P.Very friendly and helpful staff. Although it was a very busy day I was in & out in no time. I would highly recommend!!
RONALD S.Sales associate and experience was excellent.
Breck R.Everything went well.
Breck R.NA
benny S.The employees of UHaul were very helpful. The car hauler that I rented worked very well. Thank You and merry Christmas.
Eduardo M.Very helpful, punctual and friendly. Five Stars
Randy S.Friendly, however, seemed short staffed.
James B.Everything was excellent
James H.Everyone was very nice and I would recommend to anyone to do business with them and the they also worked with me.Thank you for the nice and respectful men that you have working there.
Dorothy J.2 people (workers) setting inside, i drive in with the truck waited for someone to come out and check me in. After a few minutes i go in and they are on there phones and wasn't in a hurry to get up and check the truck in. I'm sure they have cameras and saw me drive in. Get up and check the truck in, it's not like we are going away
patrick K.The agent at the Uhaul in Bemidji, MN, [destination] mentioned that the box trailer should have been adjusted to ride more level. I agree. It rode at a downward angle, which put more weight at the hitch, which in turn, put more weight onto the rear suspension on our vehicle. This issue, also made it so our low-beams were then higher than normal; ergo, we were constantly being 'flashed' by oncoming drivers to turn-off our suspected high-beams all the way from South Texas to Northern Minnesota (1,600 miles). I actually had a 'ball/hitch-lowerer' as the receiver hitch. It could have been easy enough, to invert the lowering receiver hitch, (flipped the receiver hitch and ball 180 degrees), thus raising the hitch ball, about 5-6 inches. This would have made the box trailer likely ride ~ (nearly) perfectly level. It's not really a complaint, per-se; but it would have been better. As well, one of the little rubber grommet do-dads came loose; subsequently, one of the safety-chains came off, after about 30 minutes of travel from Victoria, TX. I pulled over once I realized the chain was loose. What seems to have happened, is the person who connected the trailer, did not put the rubber grommet on, correctly. There are two sizes of holes in the rubber grommet; one is smaller than the other. The larger one, goes on first, then the smaller one that holds the chain's hook, does so, snugly. What seems to have occurred because the grommet was not installed correctly, is the chain's hook came loose and popped off. Oh, as well, the chains, once the trailer was loaded, dragged the ground, further. I don't think this contributed to the chain coming off because the chain came off, BEFORE, we had loaded the box trailer with furniture, in Sealy, TX. So, once we loaded the trailer, as recommended by Uhaul with the heavier items at the tongue-side of the trailer, it just sank down further on the hitch/ball, aka, rear suspension. I did stop by another Uhaul, in Brehnam, TX (I think) and the Uhaul person there gave me another rubber grommet since the first one was then gone. Having the trailer tongue lower, also meant we kept dragging the tongue 'protector' (at the bottom side of the tongue) on the 'dips' between driveways when coming off/from roadways, and vice-versa.
virgina F.Always a pleasure to do business with Pedro and his team!
Stacey K.This location is my "go to" place for any type of moves or loading I may need done. Always been helpful and available!! Staff are very nice and respectful!!
Octavia R.Good area and good people. Thank you.
Timmy A.Quick drop off
Eric S.Everyone at this location was friendly. Thanks.
TIM A.The manager of this location is always so professional and kind. I rent from them several times a month and always receive exceptional service.
djuan M.I was charged $30 gas and only drove 2 miles
YVETTE R.I could not tell you about the drop off location. The truck never made it there.
Clint H.The UHaul organization I dealt with in San Diego was a much better run operation than the one here. Very disappointed in my whole dealings with them.
joan g. | Overall Experienceworst experience I have ever had, I had a storage pod and it took FOREVER to get it out and then they didn’t even close the account, so I got 3 extra months charged and getting my money back took long
Lauren H. | Overall Experience