The location was great. The manager was very accommodating. No complaints about the location. But it’s sad that UHaul made us drive an hour to pick up the truck. We made a reservation 6 weeks in advance for an in-town pick up. There was no warning that the day before we would be told that no truck existed unless we were willing to make a two-hour round trip to pick it up. The customer service rep I talked to on the phone was quite rude about it as well. Not sympathetic to our situation at all. I have no interest in using UHaul again after this experience.
Brian H
Storage City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Dorado, KS 67042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The surfaces smelled like it was wiped down with Clorox wipe, but the interior smelled like body odor and mexican food when I got in. I needed to buy an air freshener in order to sit in there for multiple hours. I’m also pissed that I reserved the truck over a week ago to pick up in emporia and I was told the closest one was in el dorado and I had to go pick it up? Why was it not in Emporia where I reserved it? I will absolutely not be using this company again as that added a lot of stress and unnecessary gas and travel the day we were trying to move. And no discount on our total bill for that is crazy. I called multiple uhauls trying to confirm my reservation and no one could tell me that they were going to have a truck ready for me until the last hour.
Isabelle NThe staff at this location are always friendly and very helpful.
Renee SI was supposed to pick the truck up in emporia and instead had to change my plans and times to go pick up the truck I had made a reservation but they didn’t have the truck ready in emporia
Christian MThe bed was dirty, no moving blankets were available, and It had a low right rear tire.
KEVIN B