Drop off location was changed by U-Haul personnel over the phone, when arrived to drop off equipment location was closed and there was no where to park a truck and trailer, called customer service who told me to leave truck parked in front of building however due to size of truck would have hit the trees, representative from customer service said to leave the truck where I could and “ it was no longer my problem”. Received an invoice today billing me for after hours services, when both my pick and drop off locations were changed, having to spend increased time and gas to drop off at desired location. Then to be billed a service fee? Don’t think I will be using U-Haul anymore
RANDY L
Furniture Brat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gilbert, AZ 85297
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent sales and service.
Jerry FNot enough employees at site to handle multiple U-haul customers, had to wait waaaay too long to rent. Overcharged and of course, hard to get ahold of anyone to discuss the overcharge. Won't rent from here again.
Adolfo SOnly issue was finding the key drop off box, behind the building.
CHRISTOPHER TLoved working with the team at this location. Every team member I encountered during my visit was very friendly and inviting. It was like borrowing from a friend or family member rather than a franchise owner. I would without hesitation use their services and equipment again.
CARLOS W