Terrible experience. It should say someone on your website that no one is on site, yet it told me to go into the office. There is no office!! Standing around trying to figure out an app in 95 plus degree heat with humidity over 80% while trying to get a code is a ridiculous way to run a business. worst experience ever. How about someone sends a code for a lockbox to THE CUSTOMER instead of the customer doing all the work. And than having to take pictures upon returning the truck because AGAIN no one is on site. I will try to never use UHAUL again nor would I refer anyone to use. I called another location in Louisville, was greeted by a rude person on the phone and was told to reserve a truck thru the app. After using the app that location did not have any trucks available. The person couldn't have just said to me while on the phone that we don't have any trucks available for today? I guess common sense and common curtesy are not that common with UHaul. Your app also sucks balls!! middle finger salute.
Michael C
Louisville Trailer Wash
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I did after hour drop off but the parking was easy and well lit.
Sherri RHave better location and make sure the chicken is clean
Jerome TI did not work with anyone, self drop off. Had problems with the app when returning.
Rebecca LMake the pickup process simple. DRIVER LICENSE and pickup person face with pickup background are enough to give the key
Sanjeev P