The truck was not in good condition; apparrently overdue to maintenance; as a result the break gave out and left us stranded. This inconvenience resulted in a 24 hour delay; a trans-load of our belongs and we had to cancel a Load-Share Opportunity. Further due to the lack of attentiveness, several pieces of our furniture were damaged due to the way the movers reloaded our belongings.
DIANNE S
Iron Horse Hay & Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Valley, WA 98038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My issue is with U-Haul and not Iron Horse. I reserved a 26' truck and a car dolly to be picked up in Lake Stevens, WA. The night before I got a message that I could pick up my truck and dolly in Poulsbo, WA. This is across the Puget Sound from Lake Stevens and requires a ferry toll each way. I called the morning of the pickup and the agent found a truck that was a 90 minute drive each way, but no dolly. What is the point of having a reservation system if you cannot deliver at the time of pickup?!?!?! I called U-Haul and explained what happened and was given the feeble excuse that this is their busy season. They offered no compensation for the hassle. The worst part is, I have to rent another truck for the same route later this month. I can't wait to hear where that has to be picked up and the excuses why they cannot have the equipment where you want it and when.
James HWonderful customer service. Will rent from this place again in a heartbeat. Thank
Bryan RDrop off location was very professional. Drop off was quick and smooth.
BRYAN PPlease see the comments above. The comments that I left above have no reflection on the locations. The comment is strictly meant for whoever it was that called me on the phone from U-Haul on the day that we left with the trailer.
RICHARD C