Customer Reviews for Lobus Wheaton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lobus Wheaton
We told the location we needed a trailer, gave him specific day as to when we were going to be bringing it back, they never ever mentioned at any point they were closed the day we had to return it! Sat outside for over 40 mins trying to figure out how to disconnect the trailer fro hitch as it was not attached by me. Luckily the business next door helped me get the trailer off! I refused to take it back home with me as they made it very clear they would charge me an extra 28 dollars!! Never deal with this location again!
We had a little difficulty finding the place but the recognizable U-haul trucks in the front guide us to it. The person in charge went out if his way to help us. We were late picking up the truck by 10-15 mins but still waited for us when we told him we were running late. He gave us an almost brand new truck to use. We really appreciate his help. We heard and read not so good reviews about U-haul but our experience was the total opposite. Our move went by smoothly. And no, we are not paid or affiliated with U-haul. This comment is our own. We recommend this company.
The gentleman at Lobus Wheaton was quite friendly and professional.
Truck could have been cleaner. Drop box for key still doesn't allow for key to be left. Key too thick. Was told it was fixed when I picked truck up.
All good, Pedro was very helpful.
the guy who runs the facility is very efficient and helpful.
Wish the optional blankets and hand truck were inside the truck in case we needed them. In the past they have always been provided and you were only charged if you broke the seal. Would have been helpful
Waited 25 minutes in the office with no one there. Called and was told by the guy who answered that he was in the office. Thinking there was another office, I walked around the outside of the building. When I returned to the office, he was servicing another customer. As he went through the upsell routine with this customer, I apparently looked upset and he told me that I was upset over nothing. Both the other customer and I had to then wait for him to clear trucks out of the yard for access to our equipment while 4 other customers waited in the office.
They charged me $25 to clean the truck because I left a towel in the back of the truck and an empty bag of peanuts. The guy there is a jerk too!
Truck would stall at a light because idle was set to low. With all the snow the parking lot at numerous ice patches that the customers have to walk on. Staff was very helpful. Because my truck size was not available at 1st location, rental was automatically switched to Lobus. However rental was for 8 am and Lobus does not open until 9 am.
Expecting me and trailer was ready to go. Quick pick up and paperwork.
The manager was exceptionally helpful and highly professional. I have rented numerous times during the past six months. Thanks for being so helpful.
the clerk was fantastic. when I arrived that morning a lady was first in line and complaining about a reservation she made thru budget rent a car. the clerk was very patient with this woman explaining to her over and over again what he could do for her. she held up the line for abut 30-minutes but he never lost his temper with her. he remained calm, polite and professional. the low mark I gave for this location was for the poor interior and muddy, icy, snowy lot. the lot needs to be paved and the office is in need of a MAJOR overhaul. the truck itself was great.
Have more than 1 individual working on a Saturday morning. Also, there were two disgruntled customers ahead of our party; one woman's credit card was declined and rather than asking her to step aside the clerk spent 20 minutes with her asking what she wants to do, all the while a line 7 people deep formed. The next customer had an external issue with her reservation, and rather than handle it the clerk just kept telling her "your problem is with Budget, not me", she argued with him for a good 15 minutes, again holding up the line. Worst customer service and professionalism I've seen in a long time.
The location was very easy to find, and there were many trucks available for pickup. The employee, Pedro Martinez, was very helpful, and even backed up the truck for us! I will be reccomending this location to everyone I know in the area!
Rental agent was friendly and helpful
Everything was great! Very friendly and accomodating staff!
I didn't realize that the cord for the lights belonged to UHaul since I wasn't present when the trailer was being put on my hitch. When I got the email with the charge I quickly called and said that I would be happy to return it and get reimbursed. The salesperson said that they didn't give refunds, which I found a little odd.
Nothing at all very flexible
Great service and easy in and out.
This truck was unexceptional to DOT standards for over the road. The suspension on the truck was so bad that you couldn't drive any more than 50 miles an hour, the left headlight was facing down to the road, the windshield wiper we thought was gone just would not work, and we had to keep pulling over to clean windows Since there was wet roads from snow day before. I complained but they did nothing! My husbands back is hurt from this truck and will be filling a claim and calling DOT UHaul how they send out there trucks that unsafe to drive!
Limited parking and maneuverability in the lot. Everything else was great!
I found nothing to be out of order or anything to complain about. Your manager provided excellent customer service.
The manager runs this location very efficiently, he is professional and friendly, for a small location, independent, it is my favorite.
The quoted rate for the transaction was 0.79 cents/mile but the receipt and payment reflects 1.19 dollars/mile. It would be much nicer to have the rates correct from the start.
muddy lot, no one there on Sunday. poor signage on where the office is and where to park vehicle. This was not my intended drop off spot but I was directed here by Uhaul last minute. Now I am also having to deal with an issue over the fuel level of the returned truck.
Pedro was great had truck warming up as my paper work was being done. Dropped off after hours and got a email the next morning. Will use this location again. Plus had a broom and garbage cans out by the door.
Accidentally left the keys inside of the uhual truck outside of the location where I rented it (childs st) the same night on the day that I rented the uhual.
Left a note inside the drop box letting them know. The next morning Pedro calls with a attitude & very unwilling to help to tell me that he didn't have a spare to get into the old beat up uhual, any tools & that he would have to hire a locksmith & charge me for it. I tried explaining to him that I was at work & had no monies to pay for that. That I would call the roadside assistance to go unlock the truck free of charge & if not I would go unlock it myself after work. I called the roadside assistance line & talked to Shawn,he said he would call Pedro's boss to talk him about his attitude & to let them know they would send help to open the uhual free of charge. I am very disappointed about Pedro & Shawn NOT keeping their word because I am being charge the $70 & $230 for I don't know what!! I will fill a claim about the $230. Very unhappy with the overall service. Regret being a regular uhaul customer
Use them all the time thanks again
Love this guys there the best
Pedro of Lobus U-Haul in Wheaton is a pleasure to work with and, is always there for the customer. Have had the pleasure of renting from him several times.
The U-Haul employee was very helpful with trailer hook-up and instructions.