Customer Reviews for Lobus Wheaton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lobus Wheaton
We called at 9 am on the morning of our pickup to confirm and were told that the facility was open until noon. We arrived at 10:30 am and Lobus was locked up and no one answered the phone. After waiting for 40 minutes, checking in with neighboring business, and calling UHaul corporate customer service (who also didn't answer), we left without a truck. Totally unprofessional experience all the way around. We left messages and were never contacted back, either.
Great service! Truck was ready and waiting when I got there.
Everything went as planned, no surprises or problems, so I'm pleased with the rental from Lobus Wheaton.
Post and keep regular business hours.
Provide adequate parking for your trucks upon return. When I went to park the truck where I was told to park it when I was done, one of the other tenants that shares the same building yelled at me and told me I couldn't park there. I parked the truck on the street and now over 4 months later I get an email letting me know my credit card has been charged $30 for "additional charges." I called both Uhaul corporate and this location to ask that the charges be credited. No call back all day from either. Don't waste your time with this place.
The gentleman who helped me was very helpful and accommodating. I would definitely recommend this location to a friend.
I've had the opportunity to rent from all us several times in the past few weeks. All the vehicles I've rented have been clean and in excellent condition. I've had no problems in any aspect of the rental p experience. Pedro does a great job.
The location and the gentleman who ran the store were both great. The truck was clean and was in great condition. However - the cost was shocking. To rent a truck for 2 hours and drive 28 miles it cost us $53 dollars. We will be using Enterprise Rent a Car going forward and will not be using U Haul again.
This is no reflection on this location - the gentleman gave us great service and was very nice.
Everything was fine with the paper work, but the truck they give me it was an old, old truck i was so nervous to drive but at the end everything end up well. Thank you Pedro
Customer service was terrible. Then I was charged $45 extra in gas when gas gauge was not working IMHO and I put gas in. The truck was delivered less the 25 miles.
I had a ordered a furniture dolly for my one-way rental and it was not available.. meaning extra hassle for me to get one from another Uhaul location.
The regional office called me after I made an online reservation at Wheaton Car Wash to say the car wash did not have a 15' truck for the day I wanted. They said the closest was in DesPlaines, I said that didnt work. Then I called Lobus in Wheaton and they said they had one. Regional office should have better track of inventory at the locations.
I did not feel that the person working there was very friendly and he forgot the furniture dolly that we rented. He was by no means rude or unfriendly, just not happy to see me as a customer.
waited an hour for van. keys were not left by previous renter no spare keys
Ended up at Lobus after reserving at Wheaton Car Wash and Detail - but it was raining and no one was there when I arrived. I was late but they list their hours as open until 6:00 . Incredible hassle!!!! This is a business??? Called and got TONS of help on the phone from EZ Rental U-Haul - who even helped with an upgraded reservation for our trouble and a pickup at Lobus because it was much closer. The guy at Lobus was PERFECT!! Would not hesitate to recommend Lobus or EZ Rental - but Wheaton Car Wash will NEVER get my business in the future! They are a joke!
Check in was very slow in spite of our online reservation. Should use the information entered online to speed the process.
There's clearly little to no organization regarding the availability of trucks with this company/franchise. Receiving a call the day before our scheduled pickup to learn that the truck I reserved was not available is inexcusable. Then, to actually come to find the truck size I reserved WAS available, but had to be brought back to the Wheaton location- something that was never discussed until I arrived onsite- is almost laughable, but certainly unforgivable.
There's a complete disconnect between corporate and this franchise and I would have to be in a real bind to ever consider using Uhaul again.
Everything about this place was unprofessional. I reserved a truck that when I got there was not even available. I ended up getting a truck that was for sale and I felt like I was going to die everyone I hit the brakes. Also when I got the truck there was no gas in the truck, I had to fill it up and when I asked if I would be reimbursed I was told to "take a joy ride" to waste the gas...so pretty much throw my monet out the window. I will never rent from here and I will spread the word.
The truck we reserved was not available so we were forced to use a smaller truck resulting in two trips instead of one which caused us to owe more money to our movers. UHaul needs to change its reservation process so that customers have the option to pay upfront and therefore guarantee the truck they need and the pickup location.
Did not have right phone number that was given to me by 1-800 u-haul, and listed . Got there after their hours my car was stuck after 4 hours use of u- haul , And no where to leave the cargo van I had rented.. Hours were different from what was listed. Saturday 9-3.. I got a call 8:10 asking where truck was, said I would be there 10 min. Will be happy if u- haul comes back with some milage credited with the run around I had to do....
Customer service and please give proper information as to dropping the vehicle off. I had to return it to another uhaul location due to improper address given.
The condition of the location was not good compared to many of the other UHAUL locations we have been to. Also, changing the reservation location last minute and not giving the customer anything until they call seems very unreasonable.
The person at the drop off was friendly, helpful & efficient
Nothing at all Very helpful
Was not able to return trailer during business hours since they close at 5 PM, had to take time off work during the day to return it.
Will definitely recommend this location
I have used Uhaul on at least 5 occasions and this by far the very worst ever. The employee was half an hour late in arriving to the store location. 2 customers, one being me, was waiting on the untimely arrival. The worker could not find my reservation. He had misspelled my name. Even though I had my confirmation in hand, he had to call to find where my reservation was.
He was slower than a snail in getting us out the door. We left the store at 1005am which meant we arrived to our house to move AFTER the movers--scheduled for 10a. We never imagined it would be one hour before the checkout. This has NEVER been our experience before.
I will not use this location again. Really soured my experience with the Uhaul convenience.
Be prepared for the work day and arrive before pick up time. Know how to use the computer and have items for customers ready to go.
Fast service great truck thanks
I have no complaints. My service was top notch!!!!!
Great location rate was better than Home Depot not by the hour great staff New van will return thanks again
Be careful of this Uhaul location. They overcharged me on the miles I drove and for gas. The tank of the truck was not filled up to 1/2 way and agent said to fill it up to where it was. I did and they still charged me to fill it up to 1/2. I drove 7 miles total and they charged me for 14 plus 2.5 gallons of gas. That seems like some crazy mpg for a truck. They also charged me for 5 miles when I rented the truck and then another 9 when I returned it even though they said I only drove 9. When I called back to ask them about the charges they said it was to late to do anything and then hung up on me. Never got a receipt from them or notification that they had charged me more money.
BE CAREFUL of this place. It is shady. Take pictures of your odometer and fuel gage because they will scam you.
The person who helped us was friendly and informative.