Customer Reviews for Rockport Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rockport Rental Center
Have a level place outside of fence to drop trailer with out jumping ditches
ask the customer how he wants to pay. My guy used my credit card without asking. I will end up paying exchange for Canadian dollars now.
charged $22 late fee for 2.5 hours over time limit. Felt a bit excessive.
If there was an alternative would choose other rental group next time
Keep doing what you guys do best
These friendly personnel will over-exploit their customer. Watch carefully.
Be prepared for sharp dealing on fuel and rate structure if you rent directly from them and other than the U-Haul website. They will exploit customers on fuel return markings and customer loyalty is meaningless. I returned a vehicle full of fuel. They take fuel out because they have fuel theft problems on their lot. They also ignore actual mileage on a rental (e.g., 13 miles) in favor of their ambiguous and vague pencil marking for the fuel gauge. Suggest buying boxes and materials elsewhere.