There was no one onsite at the time of my rental pick up, I was told where my trailer was located, I backed up to the 6x12 trailer and was expected to attach it to my vehicle by myself, the issue with that is I’m a disabled veteran and an amputee (left leg). Did I try, yes and ended up pulling a muscle in my right forearm because of the weight of the tongue on these trailers, it is a 2 person job. I had to call back for the operator to call someone to help, the help said this was his day off because it was raining. This establishment needs to do better.
Stephen M
188 Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockport, TX 78382
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkGreat service we happen to have a blow out on the way to our destination. U-Haul made it so simple I just called them and they got someone out there under a hour to change the tire and get me back on the road. We appreciate the professionalism.
Michael KAll done over the phone.
Donald CThe lady was helpful over the phone but did the wrong contact pricing was hit with a bill when I turned in the tel . I will never rent from u haul thru phone or internet
Steven LTried 3 times to load pics. Never would load correctly. I load files all the time user wasn't the issue.
Herbert C