The trailer was in desperate need of a wash. Touching anything on the exterior turned your hands gross with dirt. The lights would not come on. Neither brake or turn signal lights. My truck said there was a short. I was on a very tight schedule and when I picked it up, I needed them to work as they should, and II did not have time to wait around for someone to show up to help. So the drive to my unloading destination and return center was a fingers-crossed adventure, hoping that I did not get pulled over or rear ended. I would like to say that the lady who I communicated with at the pick up, Carly, was very friendly and helpful, with the exception that when I asked her for a location that I could drop the trailer off late on a Sunday, she sent me to an unstaffed facility that did not allow for unassisted drop off. I had to call corporate for support in order to find a place to do so, which added an hour and 15 minutes to and already exhausting day. The customer service was there, but she did not have the tools or training to be able to either help with my request or tell me that it wasn’t possible from the beginning.
Jordan B
188 Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockport, TX 78382
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very easy to get trailer and return! Very nice and easy to deal with! Not my first time dealing with them, and will definitely use them again.
Randy CIt was a simple process once we got to this location. We first went to the other 2 locations in Rockport. The first one just said closed (Hwy 35). The next one was also closed although the sign said open until 6pm Monday - Thursday and no one answered the phone. This location on Hwy 188 looked closed but we called the number on their sign and we were allowed in the remote gate where I hooked us up, took a picture of the hook up, paid by phone with a card and we were on our way.
diana PPickup delayed due to communication issues - but ai chalk that up to location. Excellent customer service, especially considering the location.
James LThe lady that helped us on the phone was completely awesome. Thank you.
Adam O