Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

256 reviews

8343 Bristol Pike   Levittown, PA 19057
(Route 13 & Levittown Pkwy next to dunkin Donuts)

(215) 547-1896

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 9 am - 1:30 pm
Special Operating Hours
  • 8/7/2022: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(215) 547-1896

8343 Bristol Pike
Levittown, PA 19057
(Route 13 & Levittown Pkwy next to dunkin Donuts)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: 9 am - 1:30 pm
Special Operating Hours
  • 8/7/2022: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Nothing! The truck was great. The gentleman at a storage depot was excellent! I didn't get his name but he was a true professional!

MICHAEL F. 
Rating:
5.0

Everything was great as usual will rent again. Thank you

Maria W. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Rental was very quick. Will be renting again very soon.

Maria W. 
Rating:
5.0

Customer did not leave a comment.

Kamaua B. 
Rating:
5.0

Customer did not leave a comment.

Zach S. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Van was great. Easy to load and park. Will be renting again.

Maria W. 
Rating:
4.0

Customer did not leave a comment.

SAPTARSHI G. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The gentleman at the uhaul facility was exceptional. Very helpful, answered all my questions, called me back after I inquired about my reservation, left me another message to assure me that the truck was returned and that I won't have a problem with pick up. Truck was ready when I arrived and he helped with checking out. He was very professional and made my experience a great one. Highly recommend.

Andrew S. 
Rating:
5.0

Excellent as always. Very easy process.

Maria W. 
Rating:
4.0

The gentleman at the Levittown pickup location was very helpful. The scheduling process was horrible. We scheduled to pick up the truck in Morrisville. The reservation was moved to Levittown, but we were not notified. We also ordered and paid for a mattress cover at the time of the reservation. The mattress cover was not at either Morrisville or Levittown. Very disappointing transaction overall.

Jeffrey S. 
Rating:
5.0

Everything was excellent

Walter P. 
Rating:
5.0

Everything was great like always. The van drives great.

Maria W. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
1.0

This lied over and over again to cover up their failures

Peter R. 
Rating:
5.0

Wonderful job.

Maria W. 
Rating:
5.0

Everything was great as always.

Maria W. 
Rating:
5.0

Fantastic job! We have been renting the van a lot this month and it is always clean and ready to go.

Maria W. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Everything was great.

Maria W. 
Rating:
5.0

Manger was great.

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
3.0

Confusing signage. The man was very very slow in processing my return. There was a dog barking somewhere in the office.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

JORGET U. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Great caring owner of this location.

Rick A. 
Rating:
5.0

Nothing! Maria was an excellent customer service representative and handled everything in a friendly but professional manner. I will highly recommend this location to friends and family, and use them again myself. Thankyou!

Karen M. 
Rating:
5.0

Everything was amazing .. when I picked up the van everything was great it ran great, but the person before me had not cleaned it up..

Marcella B. 
Rating:
5.0

Customer did not leave a comment.

Enea A. 
Rating:
5.0

We love A Storage Depot and have rented many times. It is very quick and easy. The van is easy to load and park since it has a back up camera.

Maria W. 
Rating:
3.0

Customer did not leave a comment.

Sky H. 
Rating:
1.0

The man in the office had no idea what to do at all, from checking out the uhual, or to return unused boxes. Took almost an hour to leave with the uhual. Even after I checked out online. He had to call someone there was no answer waited for call back. He didn't no how to work the computer or copier to make a copy of me receipt. Completely horrible experience.

Brianna R. 
Rating:
5.0

Incorporate all taxes and fees to give a better estimate of the cost per day rental.

Mark C. 
Rating:
3.0

3rd party not a Uhaul

Helenann L. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Lizzie L. 
Rating:
5.0

Customer did not leave a comment.

Camdon T. 
Rating:
3.0

While the employee at the pickup location in PA was awesome personally, the truck had a front right tire that was worn so slick we had to replace it using roadside assistance the moment we returned to NJ an hour away (our original requested pickup location). Thankfully the mechanic was prompt, but he said he was surprised we were allowed to drive off the lot with the tire in such a state. A few days later on the road, the cab and steering wheel started rattling so violently we pulled over in OK, and again called roadside assistance. The mechanic who was called was also excellent, but he had to replace the front LEFT wheel this time with his own tire, that hadn't been pre-balanced by U-Haul (because none were available). Alarmingly, he said it was only a matter of time before we would have had a blowout, which leaves me to wonder whether the vehicle had been adequately examined before being assigned to us, considering we had scheduled a cross country journey from NJ to CA. Thankfully the rattling subsided when the tire was replaced, but by end of our journey different concerning sounds had arisen, audible at a range of speeds when we opened the windows. I appreciate U-Haul offering us more mileage and rental days to compensate for the inconvenience of picking up an hour away, and every single employee we spoke to or dealt with (including the independent contractor mechanics) was professional and courteous. I just worry that we were given an unsafe vehicle for a very long journey, which is disappointing considering how far in advance we booked. Thank you for welcoming feedback, and I still plan to recommend U-Haul in the future.

KATE ARMSTRONG R. 
Rating:
5.0

I had a great experience. Extended weekend hours are the only thing I would find more useful, but I understand that isn't always feasible.

Christopher P. 
Rating:
5.0

2nd time renting the van this week. Will be renting again. Quick and fast rental process.

Maria W. 
Rating:
5.0

Excellent service.

Maria W. 
Rating:
5.0

Extremely excellent customer service!! Maria was efficient, accommodating, and courteous!! Will be referring others here! 100%😎🤗

Luthenia S. 
Rating:
5.0

Customer did not leave a comment.

EDWIN M. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Entire, p/u and drop-off procedure was seamless. Van was a newer piece of equipment in good shape.

SCOTT B. 
Rating:
3.0

first of all the person who attended me was late to open store (not the first time)and the drivers area was very dirty. I will not rent from this place again. If U haul is not making sure the equipment is clean you will lose a customer. Not happy at all.

EDWIN M. 
Rating:
5.0

Customer did not leave a comment.

Yan H. 
Rating:
5.0

Rental person was very nice and helpful!

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Alita D. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

ana R. 
Rating:
5.0

The truck was extremely clean. We recommend you check in ahead of time, it makes the rental process very quick and easy.

Maria W. 
Rating:
5.0

Make the Cabs bigger, what if you had more then 1 kid and no car, you sold everything you had, and were moving across the country one way. No where could you put another child.

Judd B. 
Rating:
2.0

Customer did not leave a comment.

Adil A. 
Rating:
5.0

Customer did not leave a comment.

sharon A. 
Rating:
5.0

Maria did a great job getting me in and out quickly. The van is always clean and was brand new only had 200 miles on it.

Maria W. 
Rating:
1.0

We changed our drop off location but were not told of the increase in price. We were done with the truck early and wanted to return it where we got it to avoid the additional charge and when we called about bringing the vehicle back around 2:00 pm we were informed by the worker that she was leaving for the day and we couldn't return there.

Christopher K. 
Rating:
3.0

The location and truck were fine but the app and online site were giving us issues. We were able to very the vehicle for pickup but then it kept prompting us to verify the license info. It did this 13 times. We called and spoke to 4 different reps, 3 of which did not provide any help. The 4th tried his best to help us but ultimately, he could not. It took us over an hour to get the access code for the keys.

NICOLINA B. 
Rating:
4.0

Friendly staff.

David P. 
Rating:
4.0

The woman working there was great, made picking up and returning the vehicle very easy

Stephen B. 
Rating:
5.0

Extra 79¢ per mile adds up. Maybe lower it for returning customers within a 5 year period?

Gannon N. 
Rating:
3.0

The rental went well. Maybe have one more truck, the next size up would be great. All in all, it was a smooth transaction. Friendly and courteous atmosphere.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Reggie W. 
Rating:
5.0

Excellent rental. Location is close to super Walmart and Dunkin Donuts.

Reggie W. 
Rating:
4.0

Customer did not leave a comment.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Lady was very helpful and apologetic for the horrible customer service I received from the pick up location and suggested I fill out this review.

Natashia R. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Great location. The van was very easy to load and drive. Maria did a great job getting me in and out.

Reggie W. 
Rating:
3.0

Customer did not leave a comment.

Vivek O. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

very friendly place.

Lionel R. 
Rating:
5.0

The representative who helped us was extremely helpful and friendly. She reminded us of the pickup time the day before and even offered to let us pick it up earlier than normal store open time. When we got there everything was all ready to go. Five star customer service!

Sally L. 
Rating:
3.0

I did an after hours drop-off and it was easy and convenient.

VICTORI K. 
Rating:
5.0

The person I dealt with (dawn I believe) was very nice and helpful

Alicia G. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA P. 
Rating:
3.0

1) Put up a big, lit sign that clearly states UHAUL. The only UHAUL sign you have is tiny and you can't see it in the daylight, let alone nighttime. I wasted 10 minutes driving around trying to find your store. 2) I had reserved a truck at the Bristol UHAUL, a closer location to my house, weeks in advance. At the last minute, the location was changed to Levittown for an unknown reason. The woman (Dawn) who helped me asked me why I picked this location since it was so far from my house - so she didn't even know about the switch. She ran everything through the computer system and I was able to get the dolly and furniture pads I reserved. But the mattress bag that I paid for was not transferred over when my order was moved to the new location. I asked about the bag and Dawn said, “We are not a full UHAUL store, it's secondary to our main business. So that part of the order didn't go through. I then had to pay for another one that was hanging right there on the shelf in the “secondary” store. So, not sure why this happened? Once I get my computer system set up in my new place, I will have to go back and check the order to make sure I wasn't charged twice. 3) I cannot overstate the importance of having a clearly marked UHAUL sign, especially since the entrance to the store is through a Dunkin Donuts.

Jamie V. 
Rating:
5.0

Do everything like the Bristol store

rod G. 
Rating:
4.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Even though the price of $19.95 is painted on the van it cost me $147.00 because of the mileage charges. That's what I would call a bit misleading. Maybe it would be better to be more up front with what the charge will actually be. This has nothing to do with the location or the people working there. I was told what the estimated charges would be. The advertisement is misleading.

David M C. 
Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Very Helpful answered phone promptly and gave good directions to location.

Harold P. 
Rating:
5.0

Customer did not leave a comment.

Automm L. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

The location is really hard to find

Jacqueline P. 
Rating:
3.0

This location had a sign on the door saying that they would be back at 3:00 when I arrived to drop off my truck. The rep showed up before I left and was very nice.

MARGARET S. 
Rating:
4.0

The ladies in the office were very helpful!!

Christa L. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Truck was great and A Storage Depot was awesome. You can check your truck in and out with your smart phone 24/7.

MARIA W. 
Rating:
5.0

As far as my experience, nothing.

Edwin M. 
Rating:
5.0

Very muce

Atia L. 
No reviews have been submitted for this location.

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