Customer Reviews for Advantage Maytag
(U-Haul Neighborhood Dealer)

79 reviews

1010 Saint Louis Rd   Collinsville, IL 62234

(618) 623-0324

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 623-0324

1010 Saint Louis Rd
Collinsville, IL 62234

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Great service at this location

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Mrudul P. 
Rating:
5.0

Customer did not leave a comment.

KIRK K. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
5.0

You guys were on point!

james J. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Customer did not leave a comment.

brian H. 
Rating:
4.0

Customer did not leave a comment.

Kelly W. 
Rating:
4.0

Customer did not leave a comment.

RAY R. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
5.0

Everything went perfect from checkout, to hooking up the trailer to the return. Great Service.

Elaine R. 
Rating:
3.0

Measurements on trailers maybe better. I paid 40 bucks to pull a 6x12 trailer 20 miles to realize at ramp the measurements are not 6 foot. There are 10 inch wings on each side inward at ramp. Rear opening not 6 foot. Like the old saying. Measure twice cut once.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Mohammed K. 
Rating:
5.0

Very good customer service, really friendly and knowledgeable staff. Highly recommend

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

ROMAN S. 
Rating:
3.0

Customer did not leave a comment.

Milton Z. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ERNEST N. 
Rating:
5.0

I didn't really like how I was told I was being charged $26 but they took $61 without informing me. Otherwise I would have waited because that $33 was my gas money. I'm guessing $33 is the deposit which I find a little pricey as it was more than the rental it's self.

Jerri A. 
Rating:
5.0

Very helpful and courteous service

KEVIN S. 
Rating:
5.0

The lady that runs this place is awesome! I could have sat and chit chatted with her all day, but I had moving to do :)

Trisha M. 
Rating:
5.0

everything was fine until I got a sliver of metal in a finger. it looked like from drilling holes for the dolly retaining clamp. looked aluminum. I swept them to the side's so maybe they could be vacuumed up.

DAVID M. 
Rating:
5.0

Don't have a clue, truck ran very well and the a/c was fantastic in this heat. Thanks!

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

EMILY E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Only issue was it is a 6' bed, but can load only 4.5' due to metal support on each side of ramp. We couldn't use it to load a side by side, which is why we had rented it. UHaul should make a note on its description of this type of trailer

DAVID L. 
Rating:
5.0

They took notes of the uhaul and what the issue was.

TYLER R. 
Rating:
3.0

Customer did not leave a comment.

ADAM TROY M. 
Rating:
5.0

Customer did not leave a comment.

UNA Z. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

CARRIE C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER Y. 
Rating:
1.0

I turned my rental in on time and clean other than a cup in the cab of the truck. I dropped the truck off and put the keys in the drop box because no body was there. I was then charged and late return fee because they checked my truck in a day late because they weren't there when I returned it and I was charged a cleaning fee and was told it was very dirty but yet the pictures they had taken weren't from the truck I dropped off. They didn't take any pictures of my truck being dirty w the numbers on my truck or the license plate to prove it was truck. The area manager has pictures on his phone from other trucks and charges people when he can so he can make extra money. Very unprofessional and told me he made the final call and that I couldn't do anything about it and to have a good day. His name was mike

BENJERMIN D. 
Rating:
4.0

Customer did not leave a comment.

Jerome M. 
Rating:
3.0

GPS is something that needs work

Darell A. 
Rating:
4.0

the 12 x 6 enclosed trailer was old, but in good working condition and worked as expected. i was pleased that everything went as planned. no surprises is a good thing. i rated this location above average because of the location, which was 13 minutes from my home and the employees supporting this location.

john B. 
Rating:
3.0

The gentleman who waited on me didn't know how to produce documentation showing the trailer had been returned. He had to call two people before getting thdd Ed help he needed. I appreciate that he did what was needed to satisfy the customer, me.

KATHERINE B. 
Rating:
3.0

Very nice and helpful person that helped me. I would highly recommend them again

MATTHEW K. 
Rating:
4.0

The lady at the desk was very polite and very helpful!

MATTHEW K. 
Rating:
5.0

why mileage cost has to be so much

Rosie T. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Lawrence H. 
Rating:
4.0

Customer did not leave a comment.

samuel K. 
Rating:
4.0

allocated trailer had defective lighting wiring and no other like trailers available. This was unusual - have rented several different u-haul trailers recently and this is the first issue encountered.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Everything went so smooth, the rental staff was very polite friendly and professional I really can't find any fault so sorry I have no idea how you could improve.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

The customer service is excellent. I would not go anywhere else.

Adriana M. 
Rating:
5.0

Customer service was very good. She worked quickly and we had no problems.

DWAYNE J. 
Rating:
3.0

Ok

Sergio S. 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Samuel V. 
Rating:
5.0

Customer did not leave a comment.

Renee' R. 
Rating:
5.0

Good customer service

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

Charlene W. 
Rating:
2.0

A better Uhaul pick up process in general. Poor girl was clearly overwhelmed trying to help everyone. To her credit, she did her best. Just needed some help.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Colin C. 
Rating:
4.0

Customer did not leave a comment.

Chattie M. 
Rating:
3.0

Customer did not leave a comment.

Daveon M. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Very friendly service, everyone in the store greeted me with a smile check in was quick and easy. They helped with hooking up the trailer and going over details, and checkout was even quicker. Thank you!!

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Nachel T. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Nothing very professional and respectful.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

michelle B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

THEO H. 
No reviews have been submitted for this location.

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