I turned my rental in on time and clean other than a cup in the cab of the truck. I dropped the truck off and put the keys in the drop box because no body was there. I was then charged and late return fee because they checked my truck in a day late because they weren't there when I returned it and I was charged a cleaning fee and was told it was very dirty but yet the pictures they had taken weren't from the truck I dropped off. They didn't take any pictures of my truck being dirty w the numbers on my truck or the license plate to prove it was truck. The area manager has pictures on his phone from other trucks and charges people when he can so he can make extra money. Very unprofessional and told me he made the final call and that I couldn't do anything about it and to have a good day. His name was mikeBENJERMIN D.
Moving Truck Rental in Collinsville, IL at Advantage Maytag
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Collinsville, IL 62234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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GPS is something that needs workDarell A.
the 12 x 6 enclosed trailer was old, but in good working condition and worked as expected. i was pleased that everything went as planned. no surprises is a good thing. i rated this location above average because of the location, which was 13 minutes from my home and the employees supporting this location.john B.
The gentleman who waited on me didn't know how to produce documentation showing the trailer had been returned. He had to call two people before getting thdd Ed help he needed. I appreciate that he did what was needed to satisfy the customer, me.KATHERINE B.
Very nice and helpful person that helped me. I would highly recommend them againMATTHEW K.
The lady at the desk was very polite and very helpful!MATTHEW K.
why mileage cost has to be so muchRosie T.
allocated trailer had defective lighting wiring and no other like trailers available. This was unusual - have rented several different u-haul trailers recently and this is the first issue encountered.Randy C.
Everything went so smooth, the rental staff was very polite friendly and professional I really can't find any fault so sorry I have no idea how you could improve.Mark C.
The customer service is excellent. I would not go anywhere else.Adriana M.
Customer service was very good. She worked quickly and we had no problems.DWAYNE J.
Good customer serviceJOSE G.
A better Uhaul pick up process in general. Poor girl was clearly overwhelmed trying to help everyone. To her credit, she did her best. Just needed some help.Kyle H.
Very friendly service, everyone in the store greeted me with a smile check in was quick and easy. They helped with hooking up the trailer and going over details, and checkout was even quicker. Thank you!!Richard B.
Nothing very professional and respectful.Eric S.