Customer Reviews for Al's Old Fashioned Hand Car Wash
(U-Haul Neighborhood Dealer)

1,052 reviews

461 S Valley View Rd   Ashland, OR 97520

(541) 488-7817

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(541) 488-7817

461 S Valley View Rd
Ashland, OR 97520

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ron was very helpful throughout the checking in and checking out process.

Sin-Wing T. 
Rating:
5.0

Customer did not leave a comment.

Scout S. 
Rating:
5.0

Drop off was quick and easy, no paperwork signing needed.

Enoch H. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Jayson A. 
Rating:
4.0

He made the drop off easy and fast!!!

KELLI O. 
Rating:
4.0

outstanding customer service, the truck must have just arrived from a long trip. It was very dirty on the outside, but the inside and box were spotless. very small dealer.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Easy to use, nice van.

Leslie D. 
Rating:
5.0

Customer service was outstanding! It was a seemless process from start to finish.

Claudia A. 
Rating:
5.0

:)

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Rob was awesome! Great to work with. I will use this location from now on.

Lee H. 
Rating:
5.0

Super easy to pick up or drop off.

Lyndi R. 
Rating:
5.0

The trailer was missing the electrical connections. The attendant was quick to find a replacement and install.

Carol D. 
Rating:
3.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

KATE V. 
Rating:
5.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Very Good

Monica S. 
Rating:
5.0

Very Nice

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Quick easy and efficient drop off.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Excellent staff, made it all so easy.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Personal service...Would NOT recommend talking to Uhaul in Eugene..tried to force us to get truck from Medford!!!

Alicia Lynne R. 
Rating:
4.0

Customer did not leave a comment.

Hana W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

We called after dropping off the key and truck and made an appt for next day to pick up our $100. deposit. When I got there he only had $91. in cash. I was disappointed that he knew we were coming to pickup refund and then effectively cheated us out of $9. Otherwise we dropped off a day early, went back next day and we are glad to be done with this part of move.

Phoebe Q. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

our other truck was not returned and they sent us to Als and he took great care of us on a Sunday afternoon.

Bill C. 
Rating:
3.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Mobile drop off, did not see personnel for help

Judy S. 
Rating:
5.0

The service was amazing! Sales rep was professional and friendly!! Would use again and highly recommend!! Thank you!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Everything was great very professional The men were very helpful and good to have around We were very pleased The only negative was that one of the men was an hour late Helping other customers This was mildly irritating

Sharon B. 
Rating:
3.0

Have the trailer at the actual place it was requested. I had to drive through 4 mountain passes and 2 snow storms to get the trailer. This cost me and additional $182.00 out of my pocket for doing your job.

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Maya H. 
Rating:
3.0

The whole return process was unbelievable, and it put me off your company. The fact that I had to do the job of the location person or be charged an additional $20 is insulting given the rates you charge. Coronavirus has made you all become less customer oriented and more self-interested. I will definitely be looking to your competitors first in the future. It's too bad bc I have used your company many many times.

david S. 
Rating:
3.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Always a pleasure to do business with Tom.

MICHAEL H. 
Rating:
3.0

Ron is great and efficient...courteous and professional

Carlos D. 
Rating:
4.0

Our uhaul wreaked of marijuana and frankly it was very upsetting. We were not able to switch out as no one was there to do so.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Romeo F. 
Rating:
5.0

Simple, easy and close. Will rent again.

Annie J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD N. 
Rating:
5.0

The person who checked me in and out was polite and very helpful. I really appreciated him going beyond what was necessary.

Albie P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

The owner/manager was not there when I originally visited. He answered his phone but was unable to help when I had issues picking up. I'm not sure the utility of the location.

Farrel R. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Customer did not leave a comment.

Willis S. 
Rating:
5.0

Customer did not leave a comment.

Demetri S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Thank you !

MICHAEL M. 
Rating:
5.0

Ron Narramore, the manager of the pick up location is a very friendly and helpful person. He is encouraging. I rented a 26 foot truck. He helped me get used to driving it I highly recommend him as a location manager.

Peter H. 
Rating:
3.0

Great customer service

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Service was friendly, efficient, and top notch. I was delighted with the ease of the rental.

CrystalDawn W. 
Rating:
5.0

Customer did not leave a comment.

Janeene G. 
Rating:
5.0

The van wasn't super clean. There was some debris left inside. But, the dealer was efficient, helpful and very agreeable. There was no wait time.

Cori G. 
Rating:
4.0

Ron is a great guy!

Jeffrey M. 
Rating:
5.0

Friendly, helpful and quick service.

STEPHEN S. 
Rating:
3.0

The truck wasn't ready when I got there and I would have liked to be notified. However, the rep immediately got in touch with the overdue renter and the truck came back within 20 minutes or so. It was in excellent condition and was everything we needed and more. Some of the instructions in the truck were confusing, especially about what to do if the truck was empty or driving on ice or snow - i still don't know what we were supposed to do. However, we had no problems with it and the rep was very responsive in general.

Jeff R. 
Rating:
4.0

It was a comfortable ride and our move went smoothly because of this rental. The height clearance was a little tight for taller furniture, but we were able to tilt things and get the in.

Nicholas B. 
Rating:
1.0

Although there was a U-Haul establishment in Grant's Pass Oregon where I requested the pick up of a 6' x 12' trailer I was told the closest location for pick up was nearly an hour South of this in Ashland, Oregon. The unit was filthy on the outside with dried road mud all across the front and on the front of the wheel covers and the inside was not completely swept out. The gentlemen who hooked it up did it correctly except for the chains hanging low and dragging when the trailer was loaded.

Terence F. 
Rating:
1.0

Location was convenient, but nobody around during business hours with a phone number listed on the door. Also, lots of political propaganda splattered about with, "Let's Go Brandon". Don't really care for the owner's opinions with regards to our current, legitimate president. Totally inappropriate and won't be back!

BRIAN H. 
Rating:
5.0

truck was ready and super clean and comfortable and the man who helped me was quite helpful

Kylie C. 
Rating:
4.0

Ron called the day before to confirm the equipment was there. Check in was easy. The truck was clean. All the paperwork was ready and waiting

Rick K. 
Rating:
4.0

Customer did not leave a comment.

peggy P. 
Rating:
5.0

Ron at Ashland U Haul is a gem. I gave him a hug when I turned my truck in.

MICHAEL H. 
Rating:
2.0

The process of dropping off the truck was fine, once we finally tracked down someone.

Dina Valerie I. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

This is a place of business. I really don't need to see let's go Brandon crap all over the place. Does uhaul support this sentiment?

DAVID PETER H. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
1.0

I took a picture with same mileage and was he original purchase had the incorrect gas. I have kept the picture along with mileage and took a picture of return and kept refuel receipt. This man is a scam and I will leave reviews everywhere this is unacceptable

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Joyce K. 
Rating:
3.0

Customer did not leave a comment.

Ted B. 
Rating:
2.0

doorbell was dead, nobody was around to help. Called the number nobody answered. Stood in the cold for 15 minutes until the gas station attendants went to find "Ron". Ron was helpful after he was able to be located. The online website did not function to allow me to drop off in that manner either. Very frustrating.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Febious V. 
Rating:
5.0

Everything I was charged for (mileage, truck size, ins, etc) was accurate! I appreciate the convenience of this location and Ron's customer service! Will rent from here again.

Anna S. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Verlin C. 
Rating:
5.0

Customer did not leave a comment.

Jeanne L. 
Rating:
1.0

The employee there was disgusting and didn't offer to help me at all just pointed where he wanted me to set the trailer. Do you want to do around smoking cigarettes in a gas station.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Jeramy T. 
Rating:
5.0

Fast, courteous, extra effort.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
4.0

Customer did not leave a comment.

Dan F. 
Rating:
1.0

Owner was 40 minutes late to open business.

CATHY M M. 
Rating:
5.0

Ron is a great U-Haul dealer and always a pleasure to work with

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ALEX W. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

SAILE F. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
No reviews have been submitted for this location.

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