Customer Reviews for American Trailer Sales
(U-Haul Neighborhood Dealer)

365 reviews

515 N 21st Ave   Caldwell, ID 83605
(LOCATED IN FARM CITY CALDWELL)

(208) 402-6137

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/8/2022: 1:00 pm - 5:00 pm

Services at this Location:

Contact Us

(208) 402-6137

515 N 21st Ave
Caldwell, ID 83605
(LOCATED IN FARM CITY CALDWELL)

Services at this Location:

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/8/2022: 1:00 pm - 5:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Mel H. 
Rating:
5.0

In and out, in good time

tonya B. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
2.0

We were not yold it was a ride share system. We ordered 10 moving pads that were not put in the truck. The business was closed so we had to move without them.

greg L. 
Rating:
5.0

Customer did not leave a comment.

Dolores D. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Clark R. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

MELINDA B. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

I did a drop off after hours so I didn't deal a anyone that day. I called the following business day to make sure it was all good. The gal was super helpful & beeub easy to work w.

Marianne G. 
Rating:
2.0

Unit was left in a large 4” deep water puddle . The unit was older poor battery and under powered for this suze of hauler should be decommissioned with over 110k miles

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

ANN R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Firstly, one week prior to our pick-up date, I made my reservation in person in Homedale, Idaho. I was only needing a 10' truck for 24 hours. We have utilized the location there a few times in the past. Evidently a new employee was assigned to my reservation request. The main clerk, a woman we had done prior business, was sort of helping her with the software forms. She got a phone call on her cell and I watched the trainee click on lots of things before another employee was asked to help her finish. She handed me my reservation documentation. I know that I told her " One way from Homedale to Emmett Idaho " more than twice. Evidently she made many mistakes on our reservation, I normally let my wife handle it as she has years of OJT in Uhaul contracts, I'll not make that mistake happen again. Then....we are told no truck available at Homedale and had to pickup a 15' in Caldwell Idaho, more miles..... by the time we got our truck loaded and to Emmett our help had flaked. We called to ask for 1 more day, got transferred to a Supervisor, we explained our situation and that we're both over 60 and disabled plus retired. That Supervisor gave us 1 extra day at no charge, but didn't report or advise anyone else. We got charged a lot more than we had expected! Living on a fixed income. You may call me or my wife 208.603.8360 for more information. We're NOT happy repeat customers!!!

Richard C. 
Rating:
5.0

In and out quick. Friendly staff

Jeff S. 
Rating:
5.0

Nothing job well done

Eric B. 
Rating:
3.0

Customer did not leave a comment.

tony H. 
Rating:
2.0

I found the customer service to be lacking, the lady running it didn't have a very friendly demeanor it wouldn't be somebody I would rent a U-Haul from again I think she needs to work on her attitude a little bit. I run a business and I understand the importance of customer relations and making sure that I have a great attitude in front of the customers no matter what my circumstances are.

Travis C. 
Rating:
5.0

Good service helpful

blaine L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

The agent was beautiful, professional and knowledgeable. She was very helpful with inspecting a d hooking up the trailer rental. I would recommend this location again and again. Easy access of of the freeway made yhis an ideal location.

Troy F. 
Rating:
4.0

I had trouble with up loading on the app wasn't sure how to make it work.

Randy W. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
1.0

Lady was very rude. Made me sweep out some snow foot prints in the back argued with me over fuel level. She was wrong. Absolutely a rude lady.

Ron W. 
Rating:
1.0

Wasn't satisfied and I wouldn't recommend it to my friends. I wasn't made aware that UHAUL would charge extra for mileage. The employee there was rude and very very unfriendly. She didn't greet me with a hi or good morning and treated me as if I was interfering. Besides that we had to wait there for her because she showed late for work. My time to pick the truck up was at 9:00 am but she showed up after nine. And she didn't tell me that they'd be closed the following day, so I could return the truck in a timely manner so I will chose other places to rent on my next trip 🤬😡

Michelle B. 
Rating:
3.0

Clean out the trailer before rental. Hire someone with a less abrasive personality. The clerk seemed to be in a crappy mood and was not a pleasant person to deal with. You can put up with just about anything but attitude.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

Charlotte E. 
Rating:
5.0

There was cigarette ash on the passenger floor!!

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

Have trained personnel available. Stock some hitches, balls, wiring etc Improve inventory of trailers. I was notified while on my way to pick up trailer that there was none available due to untrained clerk taking my order.(not this dealer)

Robert D. 
Rating:
5.0

Thank you for the opportunity to rent a tow dolly although I didn't need it and I left it at the lot I will call them to let them know I thank you for your service have a blessed day

Brett H. 
Rating:
5.0

0.0.0!

Cherie M. 
Rating:
5.0

Great customer service

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Levi W. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Professional quick and friendly

GONZALO N. 
Rating:
5.0

Customer did not leave a comment.

lyle J. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
3.0

Trailer was muddy and had not been cleaned by previous renter, this was acknowledged by rental yard. I had to take the trailer home and wash out the mud myself. Trailer did not have chock for motorcycle as advertised, I had to build a wood chock in order to move motorcycle. Person working at rental location was not very friendly, in fact it almost seemed as if I was putting her out.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

thanks

Jeremy W. 
Rating:
5.0

You're doing wonderful. It couldn't have been more convenient. Thank you.

James B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

For long distance rental it would be great to have cruise control

Ralph O. 
Rating:
3.0

Everything was adequate. I just found the customer service to be lacking substantially.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Windy S. 
Rating:
2.0

Make sure you check in the correct uhaul return. We were told it was being returned an hour late wen it was over a day early. Trailer was never checked in so had to make multiple calls to clear up situation.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

STACEY T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

The stock of trailers at this location was very small. Hope that any reservation is filled with stock.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Lowell S. 
Rating:
5.0

Super fast and helpful!!!

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Would be great to have more trailers available

Albin G. 
Rating:
5.0

Customer did not leave a comment.

Irving B. 
Rating:
5.0

We really enjoyed being able to use the online return as our work schedules don't work for store hours. Thank you

Nicholas I. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

We arrived at 8:55 not knowing they opened at 9:00. The door was unlocked and when I went in I was very rudely told “we open at 9:00 so I went outside and waited for 5 minutes. She then came out. My husband was driving and he asked where she wanted him to put it and she again very rudely yelled at him to wait. We weren't in a hurry we were just trying to be helpful and she was obviously annoyed with us. Attitude that we did not deserve.

Richard M. 
Rating:
5.0

Nothing

william P. 
Rating:
5.0

Triailer worked great. Followed my truck with no sway. Would use UHaul again.

Louis T. 
Rating:
5.0

The entire rental process went very well

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Claimed was filthy when returned, my son and I know there was nothing left in back

Kerry H. 
Rating:
5.0

Lucy was Awesome!!

William B. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
3.0

The only possible thing was an app for the truck return.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Ferrin H. 
Rating:
4.0

The only thing that I can say is that they were great and I would use them again.

randy T. 
Rating:
3.0

Nobody advised me at any time that I would be loading, locking down then unlocking and unloading my vehicle. Joke.

Keralea P. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
1.0

There were so many issues... where do I start?!?!? I initially booked the truck and trailer online and I was under the understanding the truck and trailer would be at the same site (because I had to load my Explorer and drive 6 hours from Caldwell, Idaho to Moscow, Idaho. Since it's only me, this was a huge inconvenience to have to go to two places!). So after loading the truck, I went to the place that had the trailer. After the agent hooked up the trailer to to the truck, I stepped back and paused (because the gravity of hauling my 2016 Ford Explorer was not lost on me) and I realized if I was going to be able to do this successfully EVERYTHING would HAVE TO BE RIGHT. I had checked the turn signals and the brake lights on an attempt to do my part of due diligence. So, because I don't know about trailers or hauling car on trailers, I paused again asked the agent, “Is everything hooked up properly and is everything ready to go” She responded “yes”. I then drove back to the uhaul location where my vehicle was parked waiting to be loaded. As I drive in to the parking lot, I can tell everyone there is looking at me... to find out two of the chains were not secured and I hadn't even loaded my vehicle yet. Ugh! The uhaul people there looked at the chains WHICH WERE BROKEN and replaced them. They helped me load my vehicle and it looked ( from the casual observer) it was secured and ready to travel. I received the truck only 1/3 full of gas (which was actually a good thing) because when I did stop for gas I checked my vehicle. The straps were completely loose and the vehicle still there the chains but I had only gone about an hours of my 6 hour trip. So, I did the best I could to tighten the straps but it's not my job and I really don't know what I'm doing. I had to stop every 1/2 hour and check/re-tighten the straps. This went on for several hours until I got to Lapwei, Idaho. While checking the straps at a gas station, I man said, “You got the wrong tires on that trailer!” This man happened to be a manger of a uhaul in Boise and told me “the tires on the trailer are from short trips not 6 hours!” This man helped me secure the straps and did a thorough check to help me out! Thankfully, this random meeting saved a little time and nominally reduced my frustration. The one thing he couldn't fix is the truck... which the rpm's sounded like they were revving so high, he check that I was using the towing mode but that made no difference. It took nearly twice as long to make it to Moscow! SERIOUSLY ...VERY ANGRY. It's stressful enough with having to tow your vehicle but it's beyond words when you pay for something and it's Beyond words to pay for something that doesn't meet even your basic expectations!

Daniel H. 
Rating:
3.0

Polite and quick service. Office isa little cluttered and dusty, but it's a trailer shop so kind of to be expected.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Korey Y. 
Rating:
5.0

Everything was great!! Very friendly and helpful staff. Easy to work with them.

Nathan P. 
Rating:
4.0

We dropped off the trailer after hours. No real problems. Not an easy lot to negotiate

ROCH RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
No reviews have been submitted for this location.

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