Rented a 20 ft. truck for 3 hours. Charged for 6 hours. Honesty???? Returned the truck with a few carpet threads left unswept. Was charged $25.00 to clean truck. This was a 1Minute job. Poor pricing. In the end was charged $91.00 for a 3 hour and 8 mile rental. U-Haul was never this expensive in the past.Larry S.
Customer Reviews for American Value Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul A.
Park uhaul in easier to access spot. Speed up approval for 24/7 pickup. Truck was left with just above 1/4 tank gas.Maxwell D.
Customer did not leave a comment.Emily G.
The gentleman who was working was extremely helpful. Very good experience.DANIEL JON D.
Perfect experience!! Friendly service!Andrew W.
Great customer service and equipmentRHONDA DENISE L.
Customer did not leave a comment.JERRY J R.
My experience was probably one of the most outrageous bizarre unacceptable experiences I've ever had with a company that's nationally known and respected. I'm dumbfounded by how many uHaul employees were completely clueless on how to rectify what I thought was a very minor issue.Warren W.
Customer did not leave a comment.KEVIN ALAN Y.
Customer did not leave a comment.Jeffery D.
Customer did not leave a comment.LAURA ANN B.
Customer did not leave a comment.Taylor G.
The truck was in terrible shape. The brakes were messed up as well as the starter. Worst thing was the lack of shocks; the tiniest bump in the road that in my car is barely noticeable was bouncing the whole truck. Seriously needs work!!JOHN CHARLES B.
Customer did not leave a comment.Kenneth G.
Your app for returning rental trucks sucks. It took me about 20 minutes to go through the procedure (both times), when I recently rented trucks from U-Haul. The app crashed multiple times during the return process, when I tried to upload pictures of the truck. I had to re-login many, many times. I had to alternate between using the app, and going to the U-Haul site, to finally complete the return process. I won't rent a truck from you again, as it seems like this convoluted return process is designed to make people abandon the online return process, and just pay the "convenience fee". The truck was fine. Your employee at the rental location was professional and efficient.PHILLIP JOEL L.
Would definitely rent from this location again.ILENE MAE S.
Great, fast service both in and out. Thanks!Kaisa H.
Customer did not leave a comment.Brittanie H.
Customer did not leave a comment.SHONDA RENEE H.
The location office was closed, but I had no problem dropping off the trailer and rental contract.CHRISTOPHER J.
Customer did not leave a comment.LAWRENCE EDWARD M.
Customer service was fine. Amount paid for a one day rental was way too much. Equipment was dusty, no ramp, crank windows, no side boards, which made getting in and out of the truck very difficult. I will not rent from here again.Pamela C.
Customer did not leave a comment.ELIZABETH B.
Clean cup holders for next user. Had chocolate frosting in them. Otherwise great experience. Thank you Ravi!kyle B.
I was assured a call would tellme the day before that a truck was available. I was not called and I could not call to find out why.(after 6PM Sun)this caused me great concern wondering if my move was not going to happen. I checked the tire pressure on the truck and it was 100 psi. This was well above the recommended pressure. The truck had a very hard ride --your slogan on the truck was A GENTLE RIDE.roger P.
Customer did not leave a comment.KAYLA L.
Customer did not leave a comment.Kelly F.
Process was quick and easy. Returned the truck with mobile return.Stasha P.
Customer did not leave a comment.Sean S.
I had a problem with the truck with the windshield leaking which was no fault of this location. The truck looked tidy inside but I wasn't sure how well things were sanitized with the whole coronavirus situation going on. The cupholders looked dirty so I did take Lysol wipes and wipe everything down and they were quite dirty when I was finished. Other than this it was a good experience and the owner of this location was very friendly and professional. I would definitely use them again if needed.Michael V.
Ravi was professional, pleasant and focused on safety. A very good combination.MICHAEL C.
Customer did not leave a comment.Gregory E.
Friendly, knowledgable, and very helpful.Andrew A.
Customer did not leave a comment.RONALD MELVIN S.
Customer did not leave a comment.JEFFREYMICHAEL C.
Customer did not leave a comment.KEITH ALLEN S.
My experience at this location was pass exceptional. The power was out when I arrived but the employee on site help me through the process of checking in online. He was very pleasant and answered every question that I had to satisfactory. I wasn't aware of this location beforehand but if ever I need another U-Haul for this area, this is where I'll come to without question.Dominique H.
Customer did not leave a comment.Kayla P.
Really appreciate the use of plastic between the customer and the officer workers to protect from Covid.Michael V.
Needs to be repavedDavid T.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Ciera P.
Customer did not leave a comment.Emily C.
Went above and beyond to accommodate all of my needs. Very impressed with their courtesy!Robert B.
Customer did not leave a comment.Constance F.
Customer did not leave a comment.michelle W.
Customer did not leave a comment.William H.
Customer did not leave a comment.Aisha A.
Customer did not leave a comment.Eiliene M.
I had some trouble loading the online system. I was dispatched through the center because we were sitting in the office waiting for the access code to the keys to load on the phone.Zaki S.
Very nice experience. These people know what is customer service and make sure to hold high standards. Thank you guys. I would rent again from this place.Richard R.
Customer did not leave a comment.MARK L.
There were too many charges to my debit card that I did not understand.Earl F.
I appreciate good customer service. I was very satisfied with my visit.Jonelle H.
Need to improve sign out front.Lyle B.
Customer did not leave a comment.Ameur D.
Provide more optionsAlex W.
Customer did not leave a comment.ARTHUR T.
The gentleman at this location was very helpful and supportive in starting our rental process!Paige T.
I reserved the truck weeks in advance. Someone was supposed to contact me to confirm, but never did.Daniel H.
We want the place to be open before 10 am and working on Saturday please thanksLIKA M.
Customer did not leave a comment.SCARLETT C.
Customer did not leave a comment.Trang T.
Customer did not leave a comment.Christopher S.
The employee at this location was very helpful and professional.JOSHUA J.
The truck I reserved was not available on the date and time specified, and UHaul called me and led me to another site for pickup. The man who ran the office was so nice and personable and made what could have been a very frustrating situation go very smoothly. Thank you UHaul!Mary M.
Customer service was excellent.PETER S.
Very reliable. I would recommend them to othersSUSAN W.
Customer did not leave a comment.SPAULDING C.
The truck was not clean but the sales clerk was very apologetic and helpful in resolving the matter. Thanks so much!ANNETTE J.
Very kind and helpfulSUSAN W.
Great service! Great deal. Will recommend. ThanksAlex L.
The only complaint I would have was that I was not asked about insurance. Normally I waive the coverage. Although the gentleman who runs the establishment was very friendly, helpful and professional I feel as though this coverage should have been discussed providing me with option to opt out. Overall all went well and I have no complaints.GARY D.
When we rented the truck, we were told that the gas tank qas full, but when we got in it, it was not. Yet, we were charged for not having the tank full when it was returned. Rather than confronting the office, we just paid the fee. However, I don't believe we will be using this particular location again.ASHLEY J.
The agent was very kind and flexible.JONATHAN W.
Customer did not leave a comment.DEAN A.
Customer did not leave a comment.SABRINA J.
Customer did not leave a comment.CASSIE S.
The owner/operator was very pleasant to work with. I called him on short notice and he stayed open 30 minutes longer to help me and get me on my way. I will call him in the future for my u-haul rental.IAN R.
Awesome experience with truck rental and great customer service provided. No issues what so ever.Ronald D.
I had an issue with the place I was moving to where I had to pic the truck up later than the scheduled time, and my situation was dealt with in a very professional manner with the associate being sure to maintain complete communication the entire time.DANIEL M.
Customer did not leave a comment.Irma V.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.Aaron L.