wel to start the guy running the place park his car where I could not see and I back into it and how does $29.99 a day turn to $61.11 when I did not have the truck even a day pick up at 4pm Fri drop off Sat at noon did not have it 24 hours and the fuel mark on the check sheet say 3/4 tank when it was just a little over a haft a tank drove the truck 20 miles put in 5 gal fuel then it was over where it was to start I would not use you people again at that rateJOSPEH B.
Customer Reviews for Arizona Sound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PEGGY W.
Very friendly. Will recommend to everyone. Will return for future moves. Great experience.Sheri D.
Managment went above and beyond to make my move more simpleChilliSpirit G.
Nothing! - all was great!Kathleen R.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.James R.
Opening time of the business was 10am. We would have preferred an earlier pick up time, but the service was so great we worked with it!! Highly recommend this business.JEROME T.
Customer did not leave a comment.Mort Z.
Customer did not leave a comment.Harnoor S.
Customer service was excellent! Everything went smoothly and the gentleman that me helped was very professional and courteous.ANGEL Y.
Customer did not leave a comment.Neil A.
AAAAAAAA+++++++++++++MARK ANTHONY L.
Customer did not leave a comment.omar N.
Customer did not leave a comment.Matthew K.
nothing to do with the pickup but online uhaul system would not allow me to pay ahead of time.Kirk H.
Very friendly clerk, patient and helpful.RICHARD J.
Customer did not leave a comment.JAVIER S.
Customer did not leave a comment.ALLAN M.
Customer did not leave a comment.SUE M.
Customer did not leave a comment.PEDRO C.
They were very nice and friendly, my one issue was I requested a dolly for my move, and when I picked up the van, they only had an appliance dolly available to use, it was very heavy an awkward to use for moving smaller items and boxes. If they don't have all the items available on the website, then I should of been notified that I couldn't chose that option when checking out.Ronald V.
The gentleman that has this location was friendly and very helpful. If i need to rent from you again, even thou this location is out of my way, I will definitely drive to his location. Very nice peopleThomas T.
Customer did not leave a comment.NEBOJSA K.
Customer did not leave a comment.NEIL G.
I was told I could pick up my trailer at 8:30 and the owner didn't show up until 10:20. He also changed my reservation for a round trip when I made it painfully clear this was set up as a one way trip. This made returning the trailer a royal pain. Never use this locationMARK L.
Customer did not leave a comment.WALTER S.
Customer did not leave a comment.DAWN W.
THE GUY AT 35TH AND BELL WAS AN 70 MINUTES LATE ON FRIDAY SEPT 24. WE HAD APPOINTMENT AT 9AM HE WAS THERE AT 10;10AM, IT WAS AWFUL. HE SHOULD NOT BE A LICENSED DEALER!!!! I MADE MY APPOINTMENT 30 DAYS AGO OR MORE AND THEN THEY SAID I COULD NOT GO TO 87TH AND BELL 5 MILES FROM MY HOUSE!!! TERRIBLE SERVICE!!! THE GUY CHARGED ME FOR 24 BLANKETS AND GAVE ME 12. DID NOT SPEAK MUCH ENGLISH, HE RUNS ARIZONA SOUND AND UHAUL AND THE OTHER LADY BUSINESS IN THERE HAD THE TV ON FULL BLAST. MY RESERVATION SAID 20 FOOT TRUCK IS 240.00 WHEN I GOT THERE THEY CHARGED ME $251. IF I EVER HAVE TO RENT A TRUCK AGAIN IT WILL NOT BE UHAUL, IT WAS AWFUL.MICHELE D.
Had to take the first truck back due to check engine light was on and truck was running poor. Second truck had mechanical issues with left me stuck for 4 hours and the customer service during the whole ordeal was bad.Tyrone S.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.JOSE M.
It was simple!! Thank youuuuu!!Oliver W.
I COULD FIND NO ROOM FOR IMPROVEMENT, ALTHOUGH THEY DO HAVE A NICE COLLECTION OF PET TURTLES...Robert A.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Jennifer B.
The truck was dirty on the inside of the cab. The person I Delt with was very unorganized. The place that the uhaul was in the employee was kinda rude. I did the pass thing so I wouldn't have to deal with anyone but that didn't work at all. Checked the truck in and out on my phone but the link wouldn't let me take photos.Anna F.
You don't need to do anything for your service your service is excellent and the person who was in charge he had the very best customer service ever I would recommend this location to my friends and familyARMEN A.
Customer did not leave a comment.Paula V.
Customer did not leave a comment.Jerry P.
The pickup was fast. I didn't have any problems.DAVID S.
Customer did not leave a comment.Johnathan G.
Customer did not leave a comment.Michael D.
The gentleman at this location was super polite, helpful, and caring. He made my experience easy and awesome. I came to this location after having issues picking up a truck at another U Haul location due to the app and website not working well. My experience was horrible to begin with until I went to Arizona Sound. It then became awesome!STEVEN G.
The corporate rep was very professional he was more concerned about the money he lost renting out the truck to us... because we had an injury and we kept it over a day then our personal well-being. I called to find out if there was any money that we owed and he was unbelievably rude. Didn't care that we were very busy doing other things like moving into the new place all around didn't care about anything to do with customer service and the stress of movingMatthew F.
Great communication on both endskeith G.
Customer did not leave a comment.Ruben R.
The cup holders were SO DIRTY & STICKY. Besides that the truck was great. We reserved a dolly & it wasn't in the truck, and the location wasn't open at the time of pick up. So we had to go all the way back a few hours later to pick it up which made us start late, and drive extra. Besides that we had a great experience, friendly staff, and we would rent from this location again. Thanks so much!Serenity R.
Customer did not leave a comment.Anthony L.
Keep up the good work and thank you!Kelli G.
Customer did not leave a comment.Chris B.
pick up experience could have been better, but the vehicle was in great condition and meet our needsPaul D.
I'm grateful for the fast and excellent service!Kassie T.
Customer did not leave a comment.Charles T.
Waited 45 minutes after my reservation for the guy who rents out Uhaul to show up in a building that had no air conditioning it felt like a sauna. Shows a neighborhood dealer but is actually a place to put systems in your car and the two definitely do not go together. Even when the guy showed up I still had to wait for him to feed all FOUR of his turtles shrimp in their green swamp water I'm not sure how I didn't throw up. I requested 50 miles and was given a price of$51 upon returning the van he tells me he only charge me for 20 miles. My house is 6 miles away from the location they switched from my original reservation that was supposed to be on 19th.I accidentally left my debit card in the van after dropping off and I was getting random charges on my card when I called the location they said they were getting ready to call the bank which I don't understand why when they know I rented the van my name is on the card and they have all my contact information why didn't they call me? Because they were using my debit card. I called and reported the fraudulent charges. I will not be renting with uhaul again I've used uhaul services for many years with absolutely no issue I am astonished.Mckayla M.
Tires were low. Engine /drivetrain vibrations.Eric J.
The gentleman was very polite, he even offered to secure my motorcycle while I was moving. I would highly recommend utilizing the service, only I don't have or know anyone to recommend it to? -Peanuts.Cloud S.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.DIMITRIOS A.
Customer did not leave a comment.kenneth T.
Customer did not leave a comment.david M.
Check in process requires too much info, 2 people's info? Really?Austin S.
Customer did not leave a comment.Marisa C.
Fix your "contactless" pick up, its very slow (nearly 30 minutes) and required ridiculous validation then asked that I go INSIDE, which is not "CONTACTLESS". It's pretty much just me doing your job. Horrible experience.Mindy B.
Customer did not leave a comment.KAMRAN S.
Customer did not leave a comment.Logan G.
Thank you so much for everything! The experience was great and so easy!Katlin E.
Customer did not leave a comment.John K.
Have the reserved items in the truck - get it right. The appliance dolly I reserved and paid for was not in the truck. I had to go back for it.Rick J.
Very helpful customer service.Eugenio R.
Customer did not leave a comment.Fabian G.
Good friendly service! Good location and good equipment.Samuel K.
I had a very difficult time picking up truck from my phone. It is not easy. Even though my time was changed from 6:30 to 7:30 while I was live chatting with your representative, I was charged for extra time. I probably would not use u haul again.Ruth G.
Customer did not leave a comment.Bruce W.
Easiest check in ever. They took the key then told me a receipt would be sent to me.Charlie R.
Nothing, Cameron was very helpful and friendly. His customer service is excellent.Michael M.
Easy access, fast and friendly service Would recommendKenneth W.
I really like the couple that owns this place. Very friendly, easy going, no hassling just good polite service. Trucks are newer, clean, no issues. This is my second time using them and I will continue. Love them all the way from MN.??Autumn L.
Pathetic service. Over charge. Will never be backJoshua F.
Customer did not leave a comment.Devone H.
My husband and I used the self service option. It did not take 15 minutes. It took nearly an hour to leave with our truck. We had to push our reservation and we had movers helping us so they had to wait for us. The approval process should really be done like the day before or something. I told the rep that I spoke to, Nadine that I wanted a supervisor and instead she took 20 minutes to process our application and hardly send a word and then just ended the chat when I asked for a supervisor.Michael Q.
Customer did not leave a comment.Tulina A.
Very efficient, helpful and friendly! Thank you.LORA S.
I had to pay an extra $12.12 because I went over In miles but I feel like I should get a refund for that because I over filled the gas tank when I returned it...Shaquella S.
Ignition was faulty. Not having a live person at a pick up location is very frustrating. I was on hold over 45 min and never got through to tech support. The location at 51st Ave &. Cactus is So much better. The App is frustrating. I won't use this location again.Olivia T.
ESCELENT SERVICE AND CUSTOMER SERVICEfernando H.
The truck pulled to the right, the radio didnt work and a tire had a blow out.Briana B.
Excellent customer serviceEsmeralda V.
Very convenient and nice peoplePatty H.
In think you people need to upgrade the vehicle features by adding lifts on some of the vehicles.Sophia D.
Awesome servicesxavier Y.
Customer Service. Whoever "helped me" was incompetent, took forever, and seemed uncaring.MITCHELL H.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Vanessa H.
Very friendly and helpfulNelson G.
They were busy with other non-Uhaul-related business; I was promised the check-in and email which has never arrived. They were quite pleasant but I was surely not a priority.Steven H.
Including a lift on incoming truck that will be great.Sophia D.