Very good
BO H
Customer Reviews for Auto Experts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is a business here with open signs but no one is present and attending the location. Any issues and you have to call U-Haul which I did
Kyler CThey gave a 15’ truck to a different customer under my reservation. I was charged for that truck on top of the 10’ truck I reserved. Keep calling and live chatting with no results. They even promised that area manager will call me to resolve the issue and he never called back. Absolutely ridiculous. I have all proves and documents. I will call my bank. Such a shame. I have spent hours to explain, and still they can’t figure it out.
RAY NIt was an awful experience getting the truck. There was a last minute problem with the reservation even thought everything was confirmed and the place was closed during pick up. I waited 20 minutes for the owner to finally arrive.
Sheri RWhile the location is easy to find, it is not clear where to park if you are coming from the south. The truck was a ways from the building and seemed lonely and exposed where it was parked. I was late (because my Uber was late) and got frustrated trying to get in the truck until the chat function of the Uhaul app reset the pick up time for me. The site doesn't open until 10am, and I needed to be on the road before then. It wasn't ideal. Initially, I chose a different pick up location, but Uhaul redirected me the day before the rental, which was a little annoying. So, I didn't really have a choice of where to pick up (I could have walked instead of taking an Uber).
Jane DThe left rear tire was only at 45 psi when it should’ve been at 90. Also, there were ants all over the dashboard.
DANIEL HGreat service
Kamyar PSelf drop off. Never spoke with anyone but location was convenient.
CAROL PVery friendly and helpful.
Christopher FWhile the pick up went reasonably well, I didn't realize until the next day that somehow, the insurance that I'd declined repeatedly got added to my invoice. He didn't print it out, it was emailed, and despite repeated attempts to use the app to get it fixed, I never got a response. Additionally, I'd originally reserved the truck to be in the Redwood City location, it was shifted without any authorization to San Mateo which meant about 45-60 min of rush hour driving to pick it up instead of a 10-20 min drive.
Patrick RStuff or used furniture pads in back of van Agent showed up 50 mins late , 2 customers already waiting Our move therefore started 1.5 hrs later than planned , key was not in suggested lockbox Checkout in evening through app was lengthy , cumbersome Thx
Christiane LIt was hard to park my truck because of overgrown bushes. Please ask the owner to prune the trees in the parking lot.
Micel SNick was very helpful!
Mindy WEverything was perfect
William Pthey missed my appointment time better off going to Uhual.
waniya bBeing told I had to get insurance was the first issue. Not true. Equipment was not cleaned. This uhaul location is of secondary importance to this fellow. Tough location to navigate. Narrow driveway.
Francis LI've made this comment before, but no one was around (between 2 and 3PM) to address technical issues with dropping off the equipment. After the end of the rental, I also noticed the clerk added options to my rental that I had previously declined, in particular the safe move insurance. I didn't notice when I used the link to check out the truck, but it ended up on my final invoice. I had specifically declined the safe move option when I made the reservation, so it seems unfair (and borderline a scam) that the clerk added this charge back on.
Nico WJason the area manager changed us to a location for mobile pick up and it was a terrible /poor experience . Not to the fault of the facility , but the U-Haul site . Once I logged in, took us 30 min+ and dozens of attempt to “start pick up” . Website not working . No customer support to help. I never booked a facility that isn’t open during our pick up time for this reason and will NEVER be set up to fail like that again. We were over 90 mins late to our other vendors /moving schedule . Jason, thank you for answering any texts or calls today ( not)
Curtis CVery good experience. Great atmosphere at the location. Nasir was VERY helpful and friendly. We will use again and highly recommend to others.
mohsen jHard to get the vehicle out, too tight of space.
Brian HNo big deal but when I was checking at the return of the truck I found 2 masks and 2 drink containers in the truck. Also some dirt, but nothing serious.
Sean WCan't harm an opinion on something that I never even seen but a parking lot.
MICHAEL BMy overall experience was excellent. Friendly stuff members , knowledgeable and accommodating .
Nelly MKeep up the good work.
DARBY HThe store owner was 20 minutes late to open the location and didn't seem to care. He also shorted the number of pads in the truck. The truck was dirty: old food wrappers and broken glass fragments in the door. I would avoid this rental location.
CHRIS HAuthorized dealer computer system was slow and would get stuck, they had to reboot their system several times to get our paperwork in order. It took way to long to get checked outta there.
Rebecca MNeed to have a greater variety of U-hauls and a rep who knows something about them.
Brian PThe check-in process was super easy. Very friendly and efficient clerk at the front desk. The van was very new, well-maintained. Overall great experience.
Adam ESpecifying the location of pickup was a mess. I was told to go to Belmont. Then back to San Mateo. This was just for the truck. I had to call customer service several times to confirm the definitive location for the truck pick up. Perhaps a web portal or up to date notifications would've simplified things for my experience.
Jules SAwesome. Clean and new vehicle. Friendly staff. Definitely recommend to my friends
Oleksandr SPicked up a 15ft Uhaul truck on 10/5/22. Reservation number: 20187824. On the drive to Sacramento from San Mateo, it became apparent that air conditioning was not working. Also the gas tank was half full. We left it with the Uhaul dealer in Sacramento with the same amount of gasoline. Nancy
Clifford EFucking clean your truck!! You guys charged my $25 to clean a truck which I drove for 4miles. The truck wasn't cleaned to start with. It had a dozen blankets in it when I picked up. Pathetic!!! Never using this!!
Kavan PThe van was not cleans and there were green liquid of some sort in the van that stained my couch. Would not rent here again.
Susan LThis location is very duty all round.
Ebio BThe location manager was very nice about thank you
Saed NLock was hard to open. Person I spoke to was attentive and informative. The self serve procedure was hard to do the first time— not much to do with the location
Theodore PA+ service! Thanks
KEITH TVery helpful via text service for return. Would recommend to anyone!
CHOWYU ZNo dollies were in the truck. Also only utility dolly was availbale and no furniture dolly, even i ordered both of them.
Dmitry MThere are hidden charges which are VERY UNACCEPTABLE… we rented a $19.95 uhaul + tax + mileage of around $25-30 worth, totalling to maybe $60++. Apparently, they charge my credit card more than double the amount, THAT’s NOT RIGHT! We are disputing this charge. Please don’t do this to others, you will loose your customers!!!
Mariamaylene SI had reserved moving blankets but these were not in the truck when I picked it up (self pick up during weekend). This created a lot of hassle for me. Messed up my whole moving plans. Some furniture got damaged because I did not have sufficient protection. Also, I've rented Uhaul many times in the past. But this truck was not as clean as Uhaul trucks in the past have been. This was not an issue for me though. It's just a general observation.
Aurangzeb MNo furniture pads in truck as ordered. I had to go to another Uhaul location to pickup pads and had to open a new contract and pay another fee. I then had to go back to Auto Experts and get a refund. Truck was filthy. I had to wash all windows and mirrors and sanitize inside.
Greg RDo a better job with customer service
JASON Sbig parking lot and easy to drive to
Caleb NThis has nothing to do with the location, the gentleman there was fantastic and very helpful. However, I am extremely pissed off that the CDW coverage was added to my contract despite me EXPLICITLY DECLINING this coverage. My rental cost me twice what was originally expected and UHAUL will forever lose my business for pulling this move.
Alexander S