Customer Reviews for Auto Experts
(U-Haul Neighborhood Dealer)

20 reviews

3555 S El Camino Real   San Mateo, CA 94403

(650) 931-6755

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(650) 931-6755

3555 S El Camino Real
San Mateo, CA 94403

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The location manager was very nice about thank you

Saed N. 
Rating:
3.0

Lock was hard to open. Person I spoke to was attentive and informative. The self serve procedure was hard to do the first time— not much to do with the location

Theodore P. 
Rating:
5.0

A+ service! Thanks

KEITH T. 
Rating:
4.0

Customer did not leave a comment.

ted N. 
Rating:
5.0

Customer did not leave a comment.

Alessandro B. 
Rating:
5.0

Very helpful via text service for return. Would recommend to anyone!

CHOWYU Z. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

No dollies were in the truck. Also only utility dolly was availbale and no furniture dolly, even i ordered both of them.

Dmitry M. 
Rating:
5.0

Customer did not leave a comment.

Natasha V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
1.0

There are hidden charges which are VERY UNACCEPTABLE… we rented a $19.95 uhaul + tax + mileage of around $25-30 worth, totalling to maybe $60++. Apparently, they charge my credit card more than double the amount, THAT's NOT RIGHT! We are disputing this charge. Please don't do this to others, you will loose your customers!!!

Mariamaylene S. 
Rating:
4.0

Customer did not leave a comment.

Mohamedelmamon K. 
Rating:
2.0

I had reserved moving blankets but these were not in the truck when I picked it up (self pick up during weekend). This created a lot of hassle for me. Messed up my whole moving plans. Some furniture got damaged because I did not have sufficient protection. Also, I've rented Uhaul many times in the past. But this truck was not as clean as Uhaul trucks in the past have been. This was not an issue for me though. It's just a general observation.

Aurangzeb M. 
Rating:
4.0

Customer did not leave a comment.

GALICANO B. 
Rating:
1.0

No furniture pads in truck as ordered. I had to go to another Uhaul location to pickup pads and had to open a new contract and pay another fee. I then had to go back to Auto Experts and get a refund. Truck was filthy. I had to wash all windows and mirrors and sanitize inside.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

JEREMY DOUGLAS W. 
Rating:
3.0

Do a better job with customer service

JASON S. 
Rating:
4.0

big parking lot and easy to drive to

Caleb N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

This has nothing to do with the location, the gentleman there was fantastic and very helpful. However, I am extremely pissed off that the CDW coverage was added to my contract despite me EXPLICITLY DECLINING this coverage. My rental cost me twice what was originally expected and UHAUL will forever lose my business for pulling this move.

Alexander S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top