While the pick up went reasonably well, I didn't realize until the next day that somehow, the insurance that I'd declined repeatedly got added to my invoice. He didn't print it out, it was emailed, and despite repeated attempts to use the app to get it fixed, I never got a response. Additionally, I'd originally reserved the truck to be in the Redwood City location, it was shifted without any authorization to San Mateo which meant about 45-60 min of rush hour driving to pick it up instead of a 10-20 min drive.
Patrick R
Auto Experts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Mateo, CA 94403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Stuff or used furniture pads in back of van Agent showed up 50 mins late , 2 customers already waiting Our move therefore started 1.5 hrs later than planned , key was not in suggested lockbox Checkout in evening through app was lengthy , cumbersome Thx
Christiane LIt was hard to park my truck because of overgrown bushes. Please ask the owner to prune the trees in the parking lot.
Micel SNick was very helpful!
Mindy WEverything was perfect
William P