Being told I had to get insurance was the first issue. Not true. Equipment was not cleaned. This uhaul location is of secondary importance to this fellow. Tough location to navigate. Narrow driveway.Francis L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in San Mateo, CA 94403
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- 3.5 Average Customer Rating
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I've made this comment before, but no one was around (between 2 and 3PM) to address technical issues with dropping off the equipment. After the end of the rental, I also noticed the clerk added options to my rental that I had previously declined, in particular the safe move insurance. I didn't notice when I used the link to check out the truck, but it ended up on my final invoice. I had specifically declined the safe move option when I made the reservation, so it seems unfair (and borderline a scam) that the clerk added this charge back on.Nico W.
Jason the area manager changed us to a location for mobile pick up and it was a terrible /poor experience . Not to the fault of the facility , but the U-Haul site . Once I logged in, took us 30 min+ and dozens of attempt to â€œstart pick upâ€ . Website not working . No customer support to help. I never booked a facility that isn't open during our pick up time for this reason and will NEVER be set up to fail like that again. We were over 90 mins late to our other vendors /moving schedule . Jason, thank you for answering any texts or calls today ( not)Curtis C.
Very good experience. Great atmosphere at the location. Nasir was VERY helpful and friendly. We will use again and highly recommend to others.mohsen J.
Hard to get the vehicle out, too tight of space.Brian H.