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john t
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners are awesome. I will only rent from them if I need a truck.
Desmond LExcellent helpful staff. Vehicle performed flawlessly and got decent gas mileage (20 footer).
BRUCE MMary and Danny were very helpful and friendly. Great service!
BROOK ZAbsolutely nothing to improve service was excellent equipment was well maintained I'm definitely going to return if I ever need any more rentals thank you very much wonderful customer service thank you Mary Munoz
JOHN WEfficient
James TMary is the best!!
Kevin BShe was very kind and helpful! Very knowledgeable. Best employee. If only all employees were like her. Thank you for giving me your full and complete attention, for your recommendations. We'll definitely be coming back.
Maricruz DAbsolutely nothing.
Sherry MGreat team/location!
Robert WCustomer service was phenomenal
ANTHONY RNothing. Everything was fine.
MICHAEL DAwesome experience. The entire process was quick and easy.Thanks
Alejandro VAll was good and move went well!
Barney wI love renting from Boerne Import Auto Werks! Friendly folks, always have the equipment I need, and convenient to my house. They’re great!
Kent KExcellent customer service. Flexible pick-up and delivery times. Best U-haul location in the Boerne-San Antonio area!
michael rNothing
DOROTHY DMary went above and beyond. She really takes care of you. I will definitely use her services/location to rent all my U-Haul needs in the future.
KERI FMary was amazing.
GENE LExtremely responsive and helpful. The best U-Haul site of the dozen I have used or visited in my lifetime.
john tGreat experience!
MARCO MMary was great at this UHaul location. She worked with my schedule, gave me clear instructions, and was incredibly helpful. I will definitely come back to this location when I need to rent a trailer or truck.
KEVIN WI put gas in right before drop off and it was exactly like the picture that was taken at pickup and I was still charged. I don't understand that.
Eliseo WI called U-Haul to make a formal complaint the day of my pick up. I am an Active-Duty Service Member utilizing this location for my PCS move and I would never recommend ANY MILITARY MEMBER or person utilizing this location for a U-Haul vehicle or services by any means. I am not sure if there was a prejudice issue against me with the owner Mary, but it was pretty apparent from the start something was off, and I just wanted to get the truck and leave. Mary was extremely rude, unprofessional and had poor customer service etiquette. It started with me asking clarifying questions to Mary about the equipment that I preordered, and it appeared that my questions seemed to bother her. I left that alone and figured “it’s early in the morning”. Because I was doing a one-way U-Haul move Mary asked me EACH location I was driving to for the milage, which quite frankly is none of her business. Mary states she just wanted to make sure I am not going over the milage and that I will pay in the back end if I do, okay got it. Without asking me was the card on file the one I would use, she ran the card then had to reverse it since I wanted to use another card. All she had to do was to have the courtesy to ask. Mary appears to be irritated at this point, and the time came to sign the paperwork I asked, “can I see the gas gauge prior to me signing the agreement?”. Mary in an unprofessional tone said, “I CAN NOT GIVE YOU THE KEYS UNLESS YOU SIGN”. I am not going to drive off, you have my license and information, why would I, but at this point I just wanted to leave but I refused to sign until I saw the gauge. Then Mary demandingly keeps repeating “Let’s go, Let’s go to the truck” and stormed off. I am not a dog, and I won’t just hope to, on your command. I was appalled by the services and unprofessional mannerism I was receiving. Thankfully I was able to see the gas gauge since Mary opened the truck. I even asked her “are you okay”? Mary stated I’m fine, but I have customers waiting. Mary must have forgotten that I am a customer as well and I then asked, “are you the manager? Mary stated proudly yes, I am the owner. I then said I shouldn’t be spoken to like this, and this is unprofessional. Then Mary threatened not to give me the truck, are you kidding me! So sad I was shocked by this threat but as some of you know with a PCS there is a time crunch, and I had to leave. Mary walked back to her office to help another customer. Not a “did you need anything else”, “thank you for choosing U-Haul”, “did you need me to pull the truck out”, nothing. She continued to help another customer, and she was not finished with me and handed me the key from her door. I left with no issues and when I dropped off the truck at Abilene U-Haul facility one of the managers told me this was not the first time, they had heard of issues from Mary at Boerne Import Auto Werks, which is embarrassing for a business. Once again, I do not recommend this location for their business ever.
Jacqueline SGreat services and clean trucks would definitely rent again from this location and recommend to others
VICENTE CMary runs an excellent customer focused operation.
CHARLES LKeep doing what you do! You won’t miss! Mary was very pleasant to deal with and made me feel special.
Kenneth CBlessed!
BRIAN CMary is great always there when I need her hasslefree In-N-Out
MICHAEL GMary is the greatest
WILLIAM WNothing. Very helpful.
GEORGE PI was doing an inspection on a trailer that I needed, noticed the license plate light was not working. This was a concern due to having to drive roughly 350 miles at night. I told the person who was connecting my trailer, he did not want to change the light. He said it was the only trailer and take it or leave it, all while literally standing next to two other exact trailers. He seemed uninterested in me in general and was rushing my to leave. Since I needed the trailer I had no choice but to take the trailer as is. I was pulled over due to the light being out. I told the officer and they let me go on a warning.
CESAR PThe lady in charge is very nice
OSCAR SI was refered to Mary. Her business is well run. Very nice,I will rent from her again.
KEVIN LCharged for 24 hours, yet only used 3 1/2 hours. Called several times to make sure I had it back so that another customer could rent and make double the posted rate. Terrible business.
Jon cDoing all right things
RENA SMary the uhaul manager is awesome !!
DUANE ABoerne Auto Werks always has the best selection of rental equipment and all is well maintained.
RICHARD Pthis is my goto uhaul location
John BMary was extremely helpful and very responsive.
Irma AGreat service!
DREW FVery useful and reliable equipment and easy service pick up and drop off.
MONICA FMary was an outstanding U Haul representative. She is friendly, professional and helpful.
Eric CThat when your reserve equipment that when your told everything will be at one location that it is, not tell you it’s not when you come to get it !
DONALD WMary was awesome! a joy to work with.
CURTIS WWe had a 1pm appointment and all we needed was our Dollie’s as we did the app pickup of the truck but we were told when we got there that only one person could help us with uhaul stuff and she was out to lunch. She helped another couple first even though they did not have a reservation because they got there before us. At 1:40 she finally got to us and our equipment was not even available even though we reserved it and paid for it up front. Only one of the two Dollie’s we reserved were available which was not going to help us for our couches so we said we would pass on the one dolly as we needed one for each side to move. She did not seem to care and stated well what do you want me to do, we don’t have it? I asked for a refund and she did she would have to have her field manager do it. He only refunded us one dolly not two even though we didn’t take the other dolly as it wouldn’t help us. We paid $24 and only got $13 refunded. I called uhaul and they said they would text the person to refund us the other $12 and then never heard anything or received our money back. Poor customer service and will never rent from them again.
Megan DI had trouble backing the trailer, and the gentleman working did it for me. Very helpful.
Thomas LGreat service. Quick and easy pickup and delivery.
Eric HThank you!
Scott Pget customer service, very easy going and understandable, had to down size and they were very nice about it, i had 0 issues
LANDON JGreat Job !
MARVIN BMary was great ! She went out of her way to help me get situated with rental truck I needed. I will definitely got back next time I need a truck. Thank you Mary !!
FRANCISCO SVery nice professional manager
RAUL JN/A
Bradley MMary is awesome and great to work with super helpful and her guys know what they re doing.
PATRICIA MMary did a great job getting the motorcycle trailer I needed for transport. Very fast service and well organized staff. Thank you.
steven cMary Munoz is great ! Very kind and knowledgeable.
DEBRA CGreat staff and great customer service
Jemel LGreat woman running this place, thank you.
Anthony KEasy and quick dropoff.
TOMMY G