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leonard t
Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Starrla DAlways smooth. In and out.
Maury MBoerne Import Auto Werks is my go-to location for truck and trailer rentals. Typically, they have the equipment I need and are conveniently located on the north end of Boerne. Pickup is quick and easy with a dedicated person for rentals.
Ray TAlways the best and friendliest in town
JAMES HAmazing customer service and great support! Knowledgeable staff
CHRISTOPHER PWe returned a truck and a car dolly to this location. After moving across country we called them several times over a period of three days and they would never call us back. We left messages. We waited on hold for almost an hour. Their customer service is very very bad. The people themselves were nice, but they were just out to lunch.
ANTHONY KFast and efficient pick up.
Yvonne GAlways a great experience with Mary!!
LAURIE LThe requirement by U-haul to drop off on a Sunday was ridiculous
Loren MGood quick service
Ruben OIt was raining when I arrived for drop off and the onsite personnel came out to help and insisted that I stay in the vehicle to stay dry. Very friendly and pleasant. Highly recommend.
William EGreat service and experience!
David LThe lady was very professional and very nice.
Levi SAbsolutely nothing. The lady Mary was very kind and made the process very simple. Trailer was hooked up and inspected by a very nice gentleman and overall was a hassle free great experience.
Dallas BEverything was easy. Well done.
rodger rEverything was great. Staff/Owner was very accommodating and customer centric.
Allen WSmooth and effortless experience. Highly recommend!
CHRISTOPHER SMary, the manager was extraordinary. So many things to say about our positive experience. Immediate return call on a day they were closed. Easy location, friendly service, helpful suggestions and knowledge of the products and locations were exemplary. Well done. Easy drop off!
KELLY BVery friendly people, great services!!
Amanda PGreat customer service and ease of renting equipment!
MELISSA NMary was amazing, very personable, knowledgeable and extremely helpful. Anytime I need a U-Haul I’m coming to this location!
DYLAN TThere are a lot of trailers in the lot I had to back into a small space. The lady kept trying to direct me but made it harder
CARL TWoman you deal with is surly and unhelpful. Said the 24 furniture pads we reserved were not available at all. When we asked if she had checked with the Uhaul dealer 5 minutes away, she had not. Told us to look for pads ourselves at some other Uhaul place. Never again with this place!
Gary HThank you for handling my mess up on return!!!
ROBERT BMary was very helpful and extremely friendly. We will definitely use this location for our next moving needs
TIMOTHY WFriendly staff
DANIEL PFriendly, helpful and great location
FERNANDO RVery nice and helpful!
John MMary was welcoming and a great person who provided assistance in renting equipment.
Oscar GThe Right turn signal wasn't working. Needs repair.
JACK HMary is great!
JEREMIAH BThe staff was exceptionally friendly and customer service-oriented. The office was extremely clean, and they were very helpful with directions. The team was knowledgeable about sizes and offered comparisons that were highly relevant to my needs. I highly recommend this location and will certainly return in the future. It's a great spot, conveniently located right on Main Street. Couldn't ask for a better experience. Thank you.
SALVADOR PIn n out that was my service was like :)
Giovanni MLove this lpcal uhaul feel comfortable and welcomed when i walk in
MARIA VVery friendly and helpful!!
TIMOTHY WThe strap ratchets on the retainer straps on the dolly are very hard to move. Nothing that a few drops of oil would not cure.
CURTIS HAmazing people and professional...
DANIEL GReservation, pick up, and return were all very easy. The lady who helped me, worked hard to find me the best price.
MELANIE EFriendly and helpful location
BLAKE MMary is always on top of it and very knowledgeable!
LARAE FGreat customer service !! I will highly recommend to all my Boerne friends.
salvador pMary is the BEST!!!!
Blake GStaff was far and away above other U-Haul locations with making sure moves are affordable, on time and with clean equipment.
MARK GOpen on weekends
LAURA NStaff was extremely helpful and attentive.
JESUS GGreat service
Frank MHad to do the drop off by myself and with the app
Michael JProbably one of the rudest individuals I've ever encountered.
Anthony MGreat customer service
ROGER STodo está perfecto..muy amables todas las personas incluyendo las telefonistas... gracias
VALENTIN ODanny and Mary are an incredible couple, and Boerne is blessed to have them run the U-Haul location. They provide top-notch service and know many of their customers by name. It is lovely not to be just another number, but to receive such personalised attention.
Corinne SSuper easy process to rent and pricing seems pretty fair. Cheaper than owning a pickup and a larger enclosed space to move a few things occasionally is way easier than trying to fit things into bed of pickup. Very nice customer service as well.
JENNIFER FExcellent service and very kind people that run the Uhaul location. Ms. Mary and Mr. Danny are very welcoming and knowledgeable.
Daniel J