Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)

957 reviews

1034 N Main St   Boerne, TX 78006

(830) 249-1209

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 249-1209

1034 N Main St
Boerne, TX 78006

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perfect

greg E. 
Rating:
3.0

Better parking or drop off

Rebecka P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Mary was fantastic!! So incredibly helpful!

Sarah C. 
Rating:
5.0

Clone Mary and the guys who connected trailer.

Dirk M. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Meghan R. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
5.0

Customer did not leave a comment.

Lacey T. 
Rating:
5.0

The best U-Haul org I have ever used hands down

tim J. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

tye T. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

keep up your good work

rebecca T. 
Rating:
5.0

Customer did not leave a comment.

TODD Y. 
Rating:
4.0

Customer did not leave a comment.

Robby O. 
Rating:
5.0

Customer did not leave a comment.

Megan F. 
Rating:
5.0

Customer did not leave a comment.

TODD Y. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

edgar S. 
Rating:
5.0

Always the best service!

JACKSON H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Price was reasonable. Mary was very friendly, accommodating and easy to work with. They have a decent inventory of equipment and their paperwork process is not cumbersome and very straightforward.

Richard R. 
Rating:
5.0

Mary is always pleasant and helpful!

DENISE D P. 
Rating:
5.0

Awesome, super friendly staff!

Rafael C. 
Rating:
4.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Mary was unbelievably helpful and easy to work with!

Kristi N. 
Rating:
5.0

Customer did not leave a comment.

Eunice R. 
Rating:
5.0

Customer did not leave a comment.

Floyd Wayne P. 
Rating:
3.0

Very professional friendly and knowledgeable staff. Only complaint is the dirt unpaved parking lot!

Denis H. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

When I had a hitch installed at the San Pedro/Basse location a receiver was not installed. The representative at the pick up location (Boerne) caught this and luckily they had one available and it was installed to successfully get me on the road.

steve P. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
3.0

When I returned my gear, the prick that accepted it said he would notify the lady in charge to close out the rental. He didn't, I sat there waiting for her. Finally, she came out of her office and said there wasn't anything I needed to do to check out.

BRIAN N. 
Rating:
5.0

Smile more

Brenda R. 
Rating:
4.0

Don't change a thing

Sean W. 
Rating:
5.0

FRIENDLY-EXCELLENT CISTOMER SERVICE PLEASURE TO WORK WITH

James C. 
Rating:
5.0

Customer did not leave a comment.

brittany S. 
Rating:
5.0

Mary - the Rep I worked with was OUTSTANDING!! By far the smoothest and easiest rental I've ever had. She gave me her cell number for a weekend pickup because my UHaul password was not resetting. I was able to pickup my truck using 24/7 pickup with her assistance.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Parviz D. 
Rating:
4.0

Customer did not leave a comment.

Doyle M. 
Rating:
5.0

Great staff! Came out to lot, wearing Uhaul logo shirts and even backed in the trailer for me.

Kathy S. 
Rating:
5.0

This location did a fantastic job, had a sense of urgency, and were very polite and prompt.

Corbin D. 
Rating:
5.0

Customer did not leave a comment.

Deoborah H. 
Rating:
5.0

Mary Munoz was great!

Jose P. 
Rating:
5.0

Mary was super helpful and great to work with. Easiest and fastest u-haul rental I ever experienced!

Otis M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The trailer was dirty but that didnt matter to us as we were moving outdoor equipment

WILLIAM D. 
Rating:
5.0

Love this place!!

ANDREW M. 
Rating:
5.0

No action needed to improve. This is the 3rd time Mary has assisted us and has made getting a rental as easy as possible. Will definitely recommend others looking for a Uhaul to Mary at the Boerne location. Frank & Melba

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Super clean and friendly!!

ANDREW M. 
Rating:
5.0

Mary was very nice and great to deal with

Doug A. 
Rating:
5.0

Favorite location

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

My experience was exceptional! Mary was outstanding…

Stephen G. 
Rating:
5.0

Mary is more than friendly. I had issues getting ahold of movers and she helped with a smile. This is the third time I've used this location and am more than happy with them.

Jane J. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Jesse L. 
Rating:
5.0

Mary was the best! Courteous and polite! Best experience renting here. Everything from check out to check in was ⭐️⭐️⭐️⭐️⭐️

COURTNEY S. 
Rating:
5.0

Excellent service. Immediately helped and saved us time w dropping off. Mary is always someone you can count on to help you with your moving needs. Thank you!!

ANGELA S. 
Rating:
5.0

My daughter used this location recently, had great service with Mary M, easy location, reasonable prices. So today with my move, Mary M helped me, she was so professional & friendly, Great experience for the awful task of moving.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Keep up the good customer service.

Jeanne R. 
Rating:
5.0

Excellent customer service!!

Robert A. 
Rating:
5.0

My only complaint was being charged too much for gas. I was charged over $12 for 2 gal. which is not the local price for gas. And my move was less than 5 miles so we didn't use 2 gal of gas. Otherwise the whole process was wonderful and fit perfectly for my move.

ALICE S. 
Rating:
5.0

Friendly and convenient!

ben H. 
Rating:
5.0

Customer did not leave a comment.

ThomasD J. 
Rating:
4.0

Good service. Vehicle was clean but tire inflation warning light was malfunctioning. Pulled over for an unnecessary stop to check tire pressure. Also tow warning light was illuminated but I wasn't towing anything.

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Several times, I've rented a utility trailer from this location. It's always quick and easy - in and out within just a few minutes. Mary, the U-Haul rep, is very personable and accommodating.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
5.0

Customer did not leave a comment.

Patrik L. 
Rating:
3.0

Customer did not leave a comment.

JamesRobert Y. 
Rating:
5.0

I could not be happier with the professional, friendly service. Things changed throughout the rental and they understood and easily made adjustments . I highl6 recommend them.

Jane J. 
Rating:
5.0

Maybe upgrade computers.

Joseph F. 
Rating:
5.0

Other than delivering the trailer to my home, it was perfect!!

Ray T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Lady was super nice

Leopoldo L. 
Rating:
5.0

Excellent service!!

ANDREW M. 
Rating:
5.0

Location opened right on time. My online rental request was ready for me to sign. The Uhaul rep was very helpful and courteous.

John F. 
Rating:
4.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Fabulous service and Mary is the best!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Gabino A. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Marian A. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Keep up the good work...Mary is a great personality there

steve W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie L. 
Rating:
4.0

Customer did not leave a comment.

JamesS W. 
Rating:
5.0

Love this Place!! Super clean and very professional. Will come back soon.

ANDREW M. 
Rating:
5.0

Super helpful and easy. Would definitely use again!

Justin M. 
Rating:
5.0

No recommendations for improvement. This was a very easy and convenient rental. The price was right also!

Floyd Wayne P. 
No reviews have been submitted for this location.

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