The mobile pickup option was not disclosed until I went to pick up the truck on July 5th at the location which was closed over the July 4th weekend. I ordered a Utility Dolly but was given an appliance dolly which was not help in moving boxes and other items needed to load. Thanks for making our move harder than it needed to be.
Jeffery S
Customer Reviews for Deal$Mart Outlet Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a pleasure.
Nathan HI was charged a $20 "convenience fee" because the unit was not available in the app. Ridiculous.
DONALD BExcellent staff and facility.
GORDON PGreat service!!
Nathan HMe and my mom were driving down a very dark rual backroad and felt very unsafe as the right headlight was almost completely out and the left not far behind it. The thing to turn on the brights also fell off...And it smelled like stale cigarette smoke. It was 230$ dollars mind you.
Gypsy TStop being such a rip-off you're way too overpriced
JAMES YEasy transaction
Freddie BThe inside of the trailer was dirty but that was on us because we didn’t check before leaving the lot with the trailer. Overall we have no complaints
BARRY RGreat support staff
JAMES HThe truck wasn't cleaned. We cleaned it up some before dropping off.. there was mud, leaves, French fries, and a notebook .
Lauren APerfect xperience!
GARY HThey charged more than the amount that was on the booking on line by $100 and know I have to go through Jesus to get a refund.
ROGER BMoving blankets that I reserved were not available
SILAS BThere were still things in the over head like kids books and toys. U Haul needs to be checked in the back that it is clean before renting to someone else.
LESLEY MBe more transparent about pricing during booking and honor the reservation price when it is your fault that I needed to modify
SHAWN SMake sure the drivers side floor is clean.
EMILY SVery expensive. Staff was friendly and kind, but company needs to reeaxmine rates. To charge that much truck shohld be morw comfortable, have satellite radio, include straps. Will only use again if absolutely necessary. Did I mention it is way too expensive?
GARY WHershman's was very courteous and professional! They will be hard to beat!
MICHEAL HThe vehicle I requested was ready at pick up time. The staff member was courteous and knowledgeable.
PRESTON DAll good
WILFORD CBeyond accommodating and with the highest level of professionalism!!!
Dale PThey had a Trump sign prominently displayed.
Mohan AU-Haul business is NOT done at "Deal$Mart Outlet Store". It is done upstairs at Hersman's Safety Products. Confusing and irritating....
DAVID CWasn’t open at drop off
Debbie LCannot remember the name of individual who helped me drop off the trailer but he was very helpful and efficient.
Tom LEverything was smooth
STEPHEN RGreat people. Easy reservation set up. When I went in to get the 5x8 trailer, I decided I might need the 6x12 instead. Upgrading after I was all set up was quick and simple.
DAVID LThe safety chains were left too long and were dragging the road so I had to adjust them
JOHN DWe got overcharged by 100 miles. Beware they give you no paper work
GARY KNeat place, great help!
MICHAEL MThe cab smelled strongly of cigarette smoke, and most surfaces were sticky. There was also evidence of spills and animals in the cab. I kept it and was in need of the vehicle right away, so I cleaned it all myself, but the smoke smell made the 10+ hour trip miserable, though the vehicle handled well and was mechanically well maintained.
CARMEN MSee Vice wa s quick and friendly.
JIMMIE HShe couldn't tell me how to turn on the windshield wiper fluid so I told her I put some in. She asked if I knew how
VALERIE TI rent from this location all the time. Staff is very helpful and friendly. Equipment is clean and in good condition. I would like to see some pickup trucks available at this location.
FRANCOIS BMake sure the roof on the truck doesn't leak. Drove through a rain storm and one of our mattress got wet inside the back
ROBERT PVery easy pickup and customer service.
GARY PNice people. However, the parking area where the trucks are is a little difficult and rough.
TIMOTHY HEasy drop off and employee friendly.
KAREN SGreat people
Timothy HI didn’t get the employee who helped with the entire process from answering questions to match the right equipment to my needs all the way until she connected the trailer to my vehicle. She provided the BEST u-haul renting experience, thanks to her!
Robbie GEverything was 100 percent perfect from the sales lady, and the truck
MICHAEL CThe parking area is gravel and somewhat steep and difficult to navigate.
TIMOTHY HThe fuel was barely below the 1/4 mark, which was how we received it and they charged me for 8 gallons and a service fee. Not right
Jacob RPoor cell service in the area meant that the app kept hanging trying to upload the required photos. It took several tries to check in the truck and we could not upload the requested condition photos.
Daniel PThe picking up of the truck was easy, efficient and quick. The young lady was friendly. Returning the vehicle was a breeze..my situation was a little dicey but the young man who checked us in was understanding and absolutely wonderful.
Vanessa KAfter hours drop-off via the UHaul app so there was no interaction with personnel.
Ted MNothing, every thing was great
Verlie PMy truck pick up location didn't have the truck even though I had it reserved for a week so I had to drive 30 miles to another location and haul gave no discount and I returned it a day early to so call help another family and didn't get any discount on that either , the whole experience was a joke and I will be sure to give reviews so others will look else where
robert m1st, the U-Haul in Lewisburg, WV booked the wrong type of reservation. I told the girl multiple times it was an out of town one way trip, and was booked as an in town. The customer service/shipping coordinator’s were VERY helpful. The only ones who were. They helped me out of a very bad situation. 2nd, the guy who works at the U-Haul at 4905 Carolina Beach Rd, was pathetic. Very rude and confrontational, and not friendly whatsoever. He charged my card without my go ahead, and then told me to deal with it later and call U-Haul and walked away. Whatever his name is, he is a terrible representative of your company.
Jordan Sgood quick service. I was in and out in no time flat. truck was in good condition well maintained. I've always went with U-Haul.
Michael kParking of the equipment we were returning was a little tight but an employee was great helping us manage the situation.
Lorenzo L