Customer Reviews for Detzels Garage
(U-Haul Neighborhood Dealer)

179 reviews

729 S Tamiami Trail   Osprey, FL 34229

(941) 218-5676

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(941) 218-5676

729 S Tamiami Trail
Osprey, FL 34229

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A

William J. 
Rating:
5.0

Dave was excellent helpful and extremely friendly

JIM F. 
Rating:
3.0

Very small location. Good for a drop off but would not recommend for a pick up.

Gustin F. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Excellent customer service. Owner was such a pleasant person to work with.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

COLLIN P. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

I've used this vendor successfully multiple times and plan to continue to use as the need arises.

Angela M. 
Rating:
5.0

A very welcoming shop.

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
3.0

Customer did not leave a comment.

Dana C. 
Rating:
3.0

See my comment above. I meant that for the drop off location

KEVIN G. 
Rating:
5.0

The trailer wasn't clean, sawdust and pieces of wood. Not a big deal but it was dirty

Charles M. 
Rating:
5.0

I was charged 108 after drop off that I was never informed of.

Alishe P. 
Rating:
5.0

Dave is very knowledgeable and efficient in his operations. We were in and out in no time at all.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Curt W. 
Rating:
5.0

Customer did not leave a comment.

MARKJ B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

I did not check inside the uhaul when i picked it up. it was full of some oil all over inside , i cleaned it up as much as i could ..... NOT BEING MY MESS.... I end up getting charged for something i did not even do!! $15....Thanks Denzels

Kari M. 
Rating:
5.0

Easy process to get a truck, convenient location, and a great service.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Ximena E. 
Rating:
5.0

Great customer service….will continue to use this location for our U-Haul needs.

STEVEN F. 
Rating:
5.0

Dave it's a great guy!Was pleasure working with him!!

ZOIA T. 
Rating:
5.0

Customer did not leave a comment.

Vinson Lee H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Dave runs a great Uhaul location. Everything was A-OK.

Dennis M. 
Rating:
5.0

Top service

OTTO H. 
Rating:
2.0

Didn't have the stuff I rented like Dolly Changed the size of the truck I rented.

Kelly T. 
Rating:
5.0

The owner was really nice. Great experience!

dennis J. 
Rating:
5.0

Customer did not leave a comment.

Jan L. 
Rating:
5.0

All was great

robert M. 
Rating:
3.0

reservation made 11 days prior to pick up and confirmed for pick up at Extra Closet Venice Fl. Less than 24 hr. notice that pick up location was changed to Detzels garage, Osprey, Fl. Last time I rented motorcycle trailer from Extra Closet location. they gave me the big trailer rather than the smaller one I wanted. Makes me less than confident in the reservation system

richard L. 
Rating:
4.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Great interaction -Quick and easy

scott B. 
Rating:
5.0

Returned truck with 1/4th tank more gas when started. I have to understand that's not refundable. Very nice personal!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MARVIN I. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Great management, great service!!! I would definitely recommend to anyone!!! Thank you for my easy moving experience

Jericha C. 
Rating:
5.0

On time- friendly- polite

Edward C. 
Rating:
5.0

Friendly and polite

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Arthur E. 
Rating:
5.0

Customer did not leave a comment.

Dorothy G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

The van that I rented was awesome. I was able to load a lot of furniture to take to my son's house 2 hours away. The A/C worked really well and the large and small mirrors on the side were perfect in traffic. The van got great mileage too. I would definitely rent this van again. I also loved being able to use the drop box when I returned it.

JENNY H. 
Rating:
3.0

Everything was fine with the pickup location. However, the rear right break light / turn signal did not work. The guy tried to fix it but to no avail and verified it was faulty wiring within the trailer. I was driving from Florida to New York so having all of the lights working was quite necessary. There were other trailers similar to the one I was renting but they were clearly behind other trailers and appeared to be difficult to get. No effort was made to grab another trailer and I was sent on my way. If I had more time I would have gone to another location but I was pressed for time and simply hoped I would receive a properly working trailer.

JESSEPETER D. 
Rating:
5.0

Simply professional! Helpful, friendly and in and out. Thanks!

Hubert B. 
Rating:
3.0

Customer did not leave a comment.

CLYDE WALTER D. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

The only drawback to Detzel's garage that I saw was that it is small relative to other U-Haul outlets I have used, which would limit the options for rentals. I was able to get the vehicle I wanted, though, and I found the staff to be friendly and very helpful.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

KRISTON G. 
Rating:
5.0

Dave, the owner, was very nice and helpful. A+ business

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
2.0

Owner was very short and just short of rude! Stated I had to return truck with full tank of gas. When I picked it up it was only 1/4 full. I put a full tank in on return. Said he didn't tell me that ! What bullshit! Man up and admit what you said! Won't be using them again and won't recommend them to anyone!

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

You need to check tires before renting. All tires were a little low and one was extremely low.

MARK C. 
Rating:
5.0

Picked truck and trailer up as scheduled. Mr. Detzel helped us make everything go smoothly.

JOHN T. 
Rating:
5.0

Dave Detzel was extremely helpful & professional!

Robert T. 
Rating:
5.0

Very happy with service provided by Dave. would rent from this location again!

Nicole C. 
Rating:
5.0

No issues. Quick and courteous

Daniel B. 
Rating:
5.0

Very friendly and helpful. Good location

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
5.0

Turck Was Clean and owner was very polite and professional

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Once again, everything was first class.

Robert T. 
Rating:
5.0

Espectacular servicio de la persona que atiende

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

GREGGORY G. 
Rating:
5.0

Very knowledgeable mechanic We knew we were traveling safe

Marsha M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T B. 
Rating:
3.0

It was an after hour drop off

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Extremely helpful and friendly management - made drop-off a breeze.

Nadine A. 
Rating:
3.0

The trailer was dirty and had shells in it. I was loading cabinets and this caused undue work to stop and clean up in order to continue loading.

ROBERT O. 
Rating:
2.0

Don't charge for 3 gallons of gas plus the two gallons I added for to total journey distance of thirteen miles from pickup to drop off

PETER H. 
Rating:
5.0

Dave was awesome….great employee.

David R. 
Rating:
5.0

Excelente

jose T. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Cleaner products.

James V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
1.0

their website said they were open till noon on Saturday. we arrived at 11am no one was around.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

This guy made it very very easy to drop off. Very pleased.

Ross H. 
Rating:
3.0

I was disappointed with the addition of an additional day for my survey being returned at 12:04 pm, rather than 12:00 pm. I actually had the truck on the lot at approximately 11:5 am on Saturday morning but there was no one there to check me in,. I waited until approximately 11:45 am and at that point, went too put the keys in the box. While I read the sign saying I needed to report the return, it didn't sink in that it had not be done right then at the site. I filled out the survey upon getting home, which ids why it was 12;04 pm. If that's your policy and the extra days fee of $39.95 is going to make your bottoms line for the year that much different, more power to you and take my money for the cause, However it would seem that some reasonable brace period should be allowed in consideration of your customers. Just a thought in todays day od ==f customer satisfaction.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Hans K. 
Rating:
5.0

Customer did not leave a comment.

ERIK P. 
Rating:
5.0

Dealer was very helpful as to helping me park my tractor trailer.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Manager was professional and informative

KIM M. 
Rating:
5.0

Dave was very helpful...

BENJAMIN D. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
No reviews have been submitted for this location.

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