Customer Reviews for Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)

1,180 reviews

200A Merrimac Rd   Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

(540) 382-8447

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 382-8447

200A Merrimac Rd
Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We were not told the office was closed from 12-1 even though our pickup time was 12. He did not reply to our text. We came back and picked it up at 1:30. We returned it one day early at 11:08 on 8/6. He just dropped the keys in after hour return slot and went back to his car detailing business. Assured us he would process it and only charge for one day. He charged for two.

LAURIE C. 
Rating:
2.0

The trailer is not well-maintained and the parking lot where it is stored is also not well-maintained. The wires wouldn't stay connected and two of them were cut and it banged up and down like crazy (it was attached correctly). Just could use some attention.

Jennifer P. 
Rating:
1.0

The guy was very nice but then didn't follow through. Despite repeated attempts and phone calls to the location, it took almost a week to check the equipment in and close out my reservation. In addition, I had to call the Raleigh Regional Office to note the situation so I didn't have any billing issues.

Charles F. 
Rating:
1.0

Warning lights on dash board, damage to right side of truck

Michael T. 
Rating:
3.0

Parking and car storage locations are very haphazard

Masaki H. 
Rating:
3.0

Had a dirty blanket in the back

Ross W. 
Rating:
5.0

a bit tricky to figure out where to go. but otherwise the people were so nice and helpful. and very quick and getting everyone in and out.

Virginia M. 
Rating:
1.0

Customer did not leave a comment.

Mercedes F. 
Rating:
2.0

the parking area for drop off was extremely small

Richard F. 
Rating:
4.0

Customer did not leave a comment.

matthew B. 
Rating:
3.0

Good equipment but tank was 1/4 full

Hannah B. 
Rating:
2.0

There was a lot of confusion about our reservation including: 1. We were told there was no truck for us, and that the large truck had been overbooked so none were available. 2. We were then told that there was a truck but there were no keys for it. 3. We found the keys ourselves in the ignition. 4. All of the confusion caused us to receive our rental quite late which impacted many things related to the job we needed the truck for. We actually rented another truck when we thought our reservation was not going to be fulfilled and then we had to cancel that one.

Cindy B. 
Rating:
5.0

Dillion, the manager, is the best customer service professional I have ever encountered. He went above and beyond helping me and my husband with our truck to move in town. Exceptional service!! Paula and Steve Campbell, July 29, 2022

Paula S. 
Rating:
5.0

Staff was friendly.

Janet A. 
Rating:
1.0

I have called and filed a customer service action form but have not heard anything back. It was a terrible experience.

Rosemary R. 
Rating:
4.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
1.0

Send people to Power Zone in Christiansburg instead! Power Zone in Christiansburg has great service!

BRANDON S. 
Rating:
4.0

Customer did not leave a comment.

Dashaun G. 
Rating:
5.0

James is outstanding! Give him a raise!

STUART H. 
Rating:
4.0

Customer did not leave a comment.

Christi B. 
Rating:
2.0

Dropped off trailer on 7/19/22 about 1:00 PM. Sign on door said they were out to lunch. Called phone # and listened to a lengthy recording that, among other things, said to leave the trailer in a lot across the street. Did that but there was no instruction as to where in the lot to put it. After spending about 20 minutes on my own trying to back the thing into a reasonable place, I left it there and went back to the office. Someone was there now and I asked for a receipt showing I had returned it. He said he would go over to the other lot at 5:00 PM and check it in and then I would get an email. After not receiving and email two days later I tried to reach the office and had to listen to the same lengthy voice message, in which there was an instruction to text to a different number if I wanted assistance. I did that, requesting a receipt for my returned trailer. I got no response to my text. The receipt finally came from U-Haul on 7/23/22 with incorrect information about when it was returned. That was 4 days after it was returned. When I return rental equipment I like to get proof that I did so right away, or at least by the next day. Can't reach the location by phone either.

Robert S. 
Rating:
2.0

Service was slow and confusing, with having to track someone down who was shuffling trucks to get the keys. The 15 foot truck received was almost out of gas on pickup, had very concerning noise coming from the font left wheel (sounded like a bad wheel bearing) and the steering wheel was about 20 degrees off of center when going perfectly straight. Luckily we weren't one of the 2 or 3 other trucks in the lot with flat tires, but very well could have been. Not a great experience, but did get the job done without any breakdowns, and the truck was at least available for pickup as promised.

Alex K. 
Rating:
4.0

Customer did not leave a comment.

Al J. 
Rating:
3.0

My rental was buried behind several other trucks. That, coupled with the need to wait in line for the key, meant that my online check-in did not save me any time.

Justin A. 
Rating:
1.0

My drop off experience was HORRIBLE. There was ABSOLUTELY NO REPRESENTATIVE at any point that I was ever able to reach by phone or text. I dropped the uhual per instructions on their voicemail and texted as they said to on their voicemail. It is now 6 days later and I have not heard from a single person. After 5 days of worrying if I would be charged for something (like being late since no one acknowledged that the trailer had been returned) I finally got an email from uhual.com that it had been received. This is the worst business I have interacted with in a long time. I cannot imagine how frustrating it would have been if I was trying to pick up a uhual. How would I ever get a human to finish the check out? The absolute worst and so disappointing.

Steven W. 
Rating:
1.0

There were holes in the roof of the van when we picked it up. I asked for another one but they didn't have one even though I had reserved this a month in advance. They wouldn't give me a discount and I had no choice but to use it. It was calling for rain that day and I was so worried. Not a great experience.

Adam F. 
Rating:
5.0

They do an excellent job I would recommend them to anybody especially with the other surrounding areas they're really professional down here

Dustin C. 
Rating:
4.0

Truck was well maintained but floor of truck was dirty, Noted on pickup online. It is understandable that a crush and run parking in Lynchburg would have some mud but I should not be expected to return the truck cleaner than when I picked it up.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

vickey A. 
Rating:
1.0

No staff on site at 4:45 pm during open hours. I called the phone number on the door and was told "I'm at lunch just leave the keys in the box. The drop off spot and the office are not conveniently located to each other. They understated the amount of gas in the truck compared to what was actually in the truck at return and charged us extra.

james L. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
4.0

Dropped off outside of hours

Eddy F. 
Rating:
1.0

Customer did not leave a comment.

jacob P. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
3.0

The truck we reserved was double booked. Luckily I was able to complete reservations first so I didn't have any trouble except the other guy waiting for the same truck was not happy. The check engine light was on in the truck and DH refused to give me anything in writing to acknowledge the light was on. The location is dangerous to have to walk back and forth across a road. Be very careful.

Janel D. 
Rating:
4.0

Parking the truck here is a bit chaotic with lots spread across an intersection and building maybe under construction, but staff was helpful and friendly.

Matthew W. 
Rating:
3.0

The truck was parked downhill showing a full tank. But, it was missing 6 gallons of gasoline! A complete rip off. Also, this truck should be retired as it is not safe to drive. The shocks are busted and there is not much handling.

Saied T. 
Rating:
3.0

Nothing

Arnold S. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
2.0

First thing Saturday morning 10 people at the door, took forever to get the trailer. Utility trailer pulls like crap. I've rent this one 3 times and a different one twice from another uhaul place. The other trailers pulled good but this one doesn't. Decided to check the tires and low and behold it's at 20 lbs, way under inflated. After I pumped up the tires it pulled a little better but not much. The other uhaul place checked my car and hitch because it's their policy, this one doesn't check anything. My girlfriend rented a U-Haul and furniture Dolly's , they made her hunt them down herself. She went through 10 uhauls before she found them

joey D. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Dealt with these folks for three years; always friendly and professional

STEPHENEDWARD D. 
Rating:
3.0

Rented on a 1/8 tank and was told we would get a reimbursement if returned fuller. I was requested to bring it fuller than rented. Returned at 1/4 of a tank haven't seen a refund.

John B. 
Rating:
2.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Good enough

Bowen S. 
Rating:
2.0

During their stated open hours there was nobody at the site. The electric open sign was on and there was a sign that said call this number, but no one answered. After at least a half hour someone showed up.

JERRY I. 
Rating:
1.0

Still waiting for the district manager to call....I guess they don't care about their customer as well. Horrible experience!!

Linda S. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH W. 
Rating:
5.0

Customer did not leave a comment.

Shai R. 
Rating:
4.0

Customer did not leave a comment.

Erik P. 
Rating:
2.0

The young man who was the only employee at that location did an excellent job despite the demands of the job. He had dozens of rentals to handle all by himself. I felt very badly for him. The office was filthy and creepy but not his fault. It probably hadn't been cleaned in decades. He needs a raise.

MaryKate M. 
Rating:
5.0

Customer did not leave a comment.

todd R. 
Rating:
1.0

Customer did not leave a comment.

Melissa K. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

I used the drop off box and had the fuel at the same level as when I picked up the truck in Virginia Beach but this location put 5 more gallons of fuel in the truck, charging me $31. I'm so disappointed with Uhaul. I'll probably never use your company again and I will encourage everyone I know to not use Uhaul also.

James R. 
Rating:
5.0

The UHAUL personnel was very professional and answered all of my questions. Excellent service.

MICHAEL B. 
Rating:
4.0

If a requested vehicle is not available when signing up online, it would be helpful to know that at that time rather than finding out 2 days before you are scheduled for pickup/drop off that you're being redirected to a different location. I was able to change my plan, but would have looked at different options from the beginning if I had known I was being switched to a location 40 miles away.

Stewart C. 
Rating:
2.0

Vehicle smelled awful, interior was muddy and previous users left their food trash inside.

Tyler L. 
Rating:
3.0

The office is very old and dirty. They were out of toe hitches to purchase but directed us to a store nearby to purchase. Staff was courteous but did not offer any instructions to attach the trailer. I asked and was given directions for a different kind. I had to watch a u tube video to safely attach to my vehicle.

Marie K. 
Rating:
1.0

rude and unhelpful

Hardinel S. 
Rating:
4.0

Customer did not leave a comment.

Delsie S. 
Rating:
4.0

It was confusing to figure out where to actually pick up the keys, so more explanation would be helpful. I as also unaware that I needed a passport or phone numbers of people to verify my identity until I was on site.

Mary L. 
Rating:
3.0

Customer did not leave a comment.

Cesar C. 
Rating:
3.0

TL;DR - The PEOPLE here are absolutely fantastic, but our truck had some issues. The man who worked the office was so awesome and nice, as was Mitch (the telephone guy)! Both of them were so helpful and accommodating, and they worked very hard to get us out of there as quickly and painlessly as possible, despite some technical problems through the reservation system. They also worked with us to make up for a corporate reservation error, and apologized profusely for the inconvenience. The dolly I originally requested wasn't available, but I wasn't charged for it. However, the truck itself had some issues. There were holes in the roof that we weren't aware of (both in the cargo area and in the cab) and it rained the days we were driving it - thankfully nothing was damaged. The gas was well-below what was expected on pick up, so we had to top up early, which was expensive. There was also only one furniture pad in the truck, which was not in the bag on the side, and it was SOAKING WET; we didn't need it, but it was inconvenient to avoid it while loading.

Brynn M. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
1.0

Below empty on pickup. Bak @ ya. . . No one at store when calling or upon arrival at 300 . “Gone to lunch. B bak shortly. Wait here.” Sign up . .AND want u to text somewhere else. . . Not on my dime.

serena S. 
Rating:
2.0

Moving is an extremely stressful process to begin with. The last thing customers want is to have a wrench thrown in the process and injury to insult. This is the third (consecutive) time I've had issues with truck share, all of which resulting in my plans being destroyed and stress going through the roof. If someone reserves an 8 am truck share and they arrive at 8 am to “sorry not truck share not available, see employee when store opens” and the excuse is “the employee didn't set it up for truck share” that is not remotely close to an acceptable excuse. It cost me time with paid movers, amounting to well over $100. I would not have made this post if this wasn't the THIRD time I've had similar issues at this same location. Get your s*** together, UHaul.

Walker W. 
Rating:
4.0

Customer did not leave a comment.

Md Sayeedul I. 
Rating:
1.0

Customer did not leave a comment.

junfang G. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

marisa B. 
Rating:
5.0

Staff extremely helpful and courteous! Convenient location too. Definitely recommend.

Robert H. 
Rating:
5.0

The young man who helped me on Thursday at 1 pm in this location was excellent . This is my first time driving a truck and I was very nervous.He took the time to show me what to do with a smile on his face . I appreciate his excellent customer service and calm demeanor. I wish I took his name to make it personal. Thank you so much for making my day less stressful. I am sure the owners know who was scheduled that day please let him know he was fabulous.

SAMY H. 
Rating:
5.0

Nothing to improve; the experience was world class all around and I will use this location again.

Mark D. 
Rating:
1.0

Need to have a better system, you park off location in a un designated area with no signs about where to park,

Leeland S. 
Rating:
5.0

Best UHAUL in VA probably on the East Coast!

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Smells too strong

ZHENZ F. 
Rating:
5.0

Open early and quick to assist

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

I have rented there twice. The first time was a nice trailer with a pullout. The 2nd time was a beat up trailer that would hardly open or close and the connector for the lights was no where near the tongue of the trailer so it could not be connected.

Matthew R. 
Rating:
1.0

Customer did not leave a comment.

Anthony C. 
Rating:
1.0

We reserved a trailer in Fredericksburg Virginia. We showed up at our reservation time and there was no trailer available. We reserved a second trailer in Blacksburg after being told that we could get a discount for a one-way rental since the original location did not have our trailer. The Blacksburg location indicated we could not get a discount when we arrived. I did not realize until after the trailer was loaded that a tire was flat and the valve stem did was broke. We were unable to move for several hours until the roadside assistance showed up. The original trailer ID number that we were told to pick up had someone else's items in it.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Everything as promised and expected. Will rent again when needed

vincent W. 
Rating:
4.0

Customer did not leave a comment.

Vernon K. 
Rating:
2.0

The man who helped us was nice but the location was a bit messy and hard to drive through.

Darryl R. 
Rating:
5.0

Organize customer service so they know what equipment is in stock at this location.

Susan P. 
Rating:
3.0

The pickup and drop off process was pretty easy. This truck was fine for local runs but it had a check engine light in and a hitch/trailer indicator on. We also requested several dollies/furniture pads and none were in the truck. It was a pretty clean truck, just might be in need of some maintenance

Pamela S. 
Rating:
1.0

There was a lock on the trailer so I had to bring it back. I was instructed to hook up the trailer myself. The political stickers were offensive. I understand if you disagree with the president but profanity bumper stickers and political license plates are not professional. He did not sell accessories so I had to go down the street to buy an adapter. Since the is the only Uhaul within the area, I guess they have a monopoly.

Lance F. 
Rating:
3.0

Customer did not leave a comment.

rick K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The app was not accepting the dashboard photo, which caused major issues. I restarted my phone and the app, none of it worked. The app worked flawlessly during pickup, but totally failed during dropoff. The app kept saying that I needed to add a photo, but I kept adding a photo. I tried roughly 10 photos, all of them were super clear. The app must have a bug that needs to be fixed.

Jeffrey L. 
Rating:
4.0

Quick and easy. Helpful in getting connected and safety ckecks.

chirles S. 
Rating:
1.0

The truck was falling apart, the brakes were terrible especially with the truck loaded. The “lockbox” to get the key took me about 5min to get into do to wear. Just over all the experience was terrible. I will not be going back

Jonathan D. 
Rating:
5.0

very friendly service and quick availability of vans onsite.

JEFFREY C. 
No reviews have been submitted for this location.

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