Customer Reviews for Evergreen Service Center
(U-Haul Neighborhood Dealer)

345 reviews

7932 Reichs Ford Rd Unit 3   Frederick, MD 21704

(240) 397-2754

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(240) 397-2754

7932 Reichs Ford Rd Unit 3
Frederick, MD 21704

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the representatives very nice to work with.

THOMAS M. 
Rating:
5.0

It was all good

Jack C. 
Rating:
5.0

Good

Niranjan Reddy P. 
Rating:
4.0

Used them twice this month and super happy

SUSAN M. 
Rating:
5.0

Joe was very helpful and knowledgeable. This is the only place I can rely on 100%!

christopher D. 
Rating:
3.0

The only thing I would say needed improvement was the gas in the truck was very low when I picked it up, other than that everything was good...

Jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Did not realize price per mile went up! Not satisfied at all with pricing

Ramy M. 
Rating:
5.0

Mobile check in was easy,and everything went well. It would be better if you emphasized that you would need a second form of ID to check in. I was not aware of that until I was in the system, and I don't often carry the items listed for a second form of ID.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Great customer service and vehicle. Second great experience with this dealer.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
3.0

Customer did not leave a comment.

Rayna D. 
Rating:
5.0

My pick up date was a Sunday and Evergreen was closed. When I picked up the truck I had trouble using the U-Haul website uploading photos. I am partially tech saavy. The hold time for Uhaul was 45 minutes and the chat provided assistance for phone settings but did not resolve my issue. I downloaded the APP and was successful. I spent 1 hour. At return, the APP kept closing and the website didn't work either because I am not familiar with proper settings for photos. Hold time was 45 minutes and chat was 15 minute wait. Finally figured out on my own the proper setting for the website photos to work. I deleted and installed the APP 3 times but it kept closing or directing me to leave the APP to the website. Spent 1 hour in an industrial park, in the evening, nobody around, alone. I am a 62 year old female. 24/7 customer's should get priority status when phoning especially when the facility is closed. I only needed a truck for 1 day so adding an additional $19.95 for another day when facility was open was not an option

Mindy T. 
Rating:
5.0

Customer did not leave a comment.

Leanne D. 
Rating:
5.0

Great service

gregory N. 
Rating:
5.0

Easy in and out.

Michael R. 
Rating:
4.0

The U-Haul representative was very helpful and efficient with check in and hooking up the trailer.

eric D. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Good

VASUDEV T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

elsa P. 
Rating:
5.0

None

Yao Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

There was a lot of pet hair on the seats in the van. If I was allergic, it would have been an issue. I also requested and paid for a furniture dolly that wasn't in the van at pickup, requiring me to go inside (which is what customers are trying to avoid when selecting to check in on their phone). Unfortunately they didn't have the requested item and didn't know how to adjust my reservation to remove the charge for the dolly. The staff that were on site were very friendly and assured me that they would make sure the appropriate person would be informed that I needed to receive a credit for the unavailable item. Otherwise, it was a fairly simple process to rent, pick up, pay for, and drop off the van. A simple check if equipment is available and a notification to the renter would have avoided my issues, making it a seamless process

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Quitze G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN D. 
Rating:
5.0

Outstanding customer support.

Steven S. 
Rating:
5.0

Open earlier...7am.

HESTON B. 
Rating:
1.0

We had issues receiving our key. Because of this our movers went to another job and then told us they would come back to help move. They told us at 11:00pm that they were an hour away. By this time we had already loaded the truck without them. Now we are having difficulty getting a refund from moving company. Uhaul should help since they are affiliated with this service. I have used Uhaul many times and this is the worst service I have ever experienced. Is it worth all of the negative social media to take $245 from someone? Terrible.

tom F. 
Rating:
4.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Enrique A. 
Rating:
5.0

Bob was extremely helpful and Kind. This location is great.

Athena G. 
Rating:
2.0

The overall experience and the truck would have me recommend a different location

Aniruddh S. 
Rating:
5.0

Great attitude and service. Bob connected the trailer to our truck and made sure everything was secure and in working order. What a breath of fresh air to visit an establishment that truly values their customers and goes the extra mile.

Gregory B. 
Rating:
5.0

Bob, Was extremely helpful with all the questions we had and walked us through the process step by step. Outstanding service!

arnold A. 
Rating:
5.0

Customer did not leave a comment.

Tchamie A. 
Rating:
4.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

don F. 
Rating:
5.0

Very customer friendly. When he saw me walk in with a mask, he put one on for the entire duration of my visit. Great customer service.

William L. 
Rating:
1.0

Clean the equipment

Paul B. 
Rating:
2.0

Both Driver/Passenger Door is not in good condition . We need to slam the door so that we will not get "Door Open" error message in the display . It was frustrating and misleading . Also Key also needs maintenance . We need to use certain angle to start the vehicle .

KARTHICK M. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
4.0

Customer did not leave a comment.

NATALIE S. 
Rating:
4.0

Customer did not leave a comment.

HARRY G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Bob was very helpful, went over everything!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Ever Green Service Center Overall I must say I am a little unsatisfied with the service provided under this contract. I rented/returned the truck with a little over half a tank of gas. Upon final review of the receipt, I see that I was charged 4 gallons of gasoline for a total of $19.00, which seems excessive. I requested a refund for the unauthorized charge of $19.00 to my Visa Card, but received no response. Another factor that has lead to disappointment, is the wait time required to rent the vehicle. I was forced to wait a whole hour to rent a vehicle that was on the premises. I even purchased the $14.00 safe move coverage to help avoid minor issues such as this. 

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
5.0

A very good experience

MARY G. 
Rating:
5.0

Excellent place to return my car transport trailer rental. Unhooked the trailer and asked if I had any concerns, which were none. Fast in and out !

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Shraddha P. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Hui L. 
Rating:
4.0

The in Frederick was in a bad location, it was hidden and difficult to access.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
2.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

Customer did not leave a comment.

CURTIS D. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
3.0

What I ended up with was good. However, this was not my original reservation. I had to change my reservation as the first one I made would not allow me to start the pick-up process when I arrived. The U-Haul app and website need a lot of work. There were many glitches such as the app not accepting my photos upon returning the truck, facial recognition not working properly, instructions not being clear, etc. U-Haul seriously needs to work on being more user-friendly. I was incredibly frustrated through much of this process.

Amy M. 
Rating:
5.0

The cab was a little dirty and I don't think the truck was swept out but that didn't matter. Was a great experience... friendly staff, great location, no wait. Amazing mobile rental, did most of it on my phone. Will definitely be back. Thanks Evergreen!

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

Vien L. 
Rating:
5.0

Customer did not leave a comment.

Arun F. 
Rating:
5.0

Great experience. Mike and Bobby were great to work with. Highly recommended.

Travis S. 
Rating:
5.0

T Mobile network is poor in that location and it was very difficult for me to do after hours checkin for picking up truck. I took me almost 45 minutes to complete online process n get the code to the key box

Naveen Reddy A. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Vasudev Reddy T. 
Rating:
5.0

Thank you for taking care of our client! We appreciate you! -Churchill Auto Care Team

Anthony L. 
Rating:
5.0

The folks at Evergreen are AWESOME!!

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

Rajesh K. 
Rating:
5.0

Nothing. Everything was great

sandra O. 
Rating:
5.0

The pick up and drop off couldn't have been any easier or faster! The staff was helpful and very pleasant to work with! A great location for getting a rental!

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

MOHAMADM A. 
Rating:
5.0

Excellent service.

Robert F. 
Rating:
5.0

The 9' van was easy to load if you have limited strength, or assistance. The van was perfect height as not high off the ground for loading. The side door was a bonus. The A/C worked perfectly. The gas tank held more than enough gas for 415 mile move. All in all it was a great experience. Depending on gas price, we paid $65 to tap off tank. The rental office person was very helpful too!

linda W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Patricia L. 
Rating:
1.0

They should put the direction signs

Salman K. 
Rating:
3.0

Do not switch locations as I'm driving to pick up equipment

Mark S. 
Rating:
5.0

Very accommodating and professional staff

John E. 
Rating:
3.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

The process was fast and easy.

GHULAM K. 
Rating:
5.0

UHaul made the mistake of booking my pickup at a location that was closed on Memorial Day. When I showed up and saw this i was rather upset. I called the number on the front door and left a voicemail, and the owner returned my call within two minutes. He told me they were closed but he was sending someone right away to help me. Within twenty minutes they showed up and got my trailer hooked up and sent me on the road. Amazing people!

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALAN S. 
Rating:
4.0

Great customer service!

Leanne D. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Really nice and helpful staff. Reviewed all documents,the process, and how to return when finished. I will definitely look to rent from there again in the future. Very pleased with the process and service.

Richard W. 
Rating:
5.0

Michael and Bob are TOP NOTCH Customer Service Leaders. Delightful to engage with! I will be back again!

Heather S. 
Rating:
5.0

Great customer service! The gentleman that waited on me was very nice and helpful. Thank you!

SUZANNEDUHAN D. 
Rating:
4.0

The process was not great with Uhaul. Changed my location pickup and was notified day before. Was out of my way by 30 miles. Called and was put on hold forever. Finally got a person to talk with and she was helpful. Was able to pick up a day before at a closer location. Very inconvenient.

Deborah P. 
Rating:
1.0

Customer did not leave a comment.

Manuel G. 
Rating:
3.0

I was given a truck with a large frozen puddle in it that melted throughout the day. I took pictures of the dirty truck at arrival and when I dropped it off but I was charged a cleaning fee. Awful. this was not my mess to clean up.

William B. 
Rating:
4.0

Customer did not leave a comment.

Katrina W. 
Rating:
4.0

Customer did not leave a comment.

Terry K. 
No reviews have been submitted for this location.

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