First of all, my pickup location was 1.5 miles from my current address (Monrovia, MD). When I made the reservation, the website did not inform me that the truck was not available at that location. So around 0840 in the morning I received a message stating that my new pickup location had change and now was farther away not only from my current address, but also from the address of my old property. This issue resulted in spending more money than expected due to the last-minute change. That is not a good business practice and feels shady. Second, the app pickup and drop-off are horrible. We spent, and waisted 45 minutes trying to get the truck. Multiple calls to confirm who I was were too much. My wife was next to me when they called her to verify who I was, and still they wanted a second contact number. The for the drop-off you ask for pictures. Another waste of time. When you leave a truck during work hours, you just leave the keys, they give you the paperwork, and you're done. No pictures or looking at the truck at all. Ridiculous process. In total, at least one hour lost with these inconveniences. I will try another company next time.Edwin G.
Evergreen Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Frederick, MD 21704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Great customer service, We even got free refreshments. JPJohn P.
Thanks. Good.kim Y.
great service.BOUBACAR D.
Everything was great, however the drivers seat was literally falling apart and it had a slight smell of cigs. Other than that everything was great.Michael C.