One of the two 26' trucks we rented leaked water onto my belongings during a rainstorm we were driving through. Even though we had the SafeMove insurance coverage and many of our items were water damaged (our light green favorite couch and loveseat have huge rust colored stains on them for example), the insurance company used by U-Haul (RepWest) refuses to allow a claim. The furniture, rugs, bedding, electronics, photos and artwork that were damaged or ruined will not be replaced or fixed. I spent over $6k to rent the two trucks and at least $3k more for enough boxes to fill those trucks and I expect not to have my property soaked, damaged and ruined. Plus of course now needing to disposed of a large amount of stuff in an unfamiliar city. Funny, as I had specifically asked if the trucks protected the contents from rain before I rented them, otherwise I was planning to cover everything with plastic. In addition, one truck had 3 different warning lights come on (resulting in the truck unable to turn on the cruise control feature for most of the drive), with the check engine light the most troubling. Not sure why those came on but having your truck start telling you it needs immediate fixing when you're driving in the middle of nowhere only adds unnecessary stress. Never renting from U-Haul again.
David S
Evergreen Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Have cookies and punch.
Doug BTry friendly and accommodating- and attentive and efficient with time
Elisabeth AI dropped off my trailer when no one was there. Convenient
Janet LTruck was on empty when we picked it up.
Chris S