I was given a truck with a large frozen puddle in it that melted throughout the day. I took pictures of the dirty truck at arrival and when I dropped it off but I was charged a cleaning fee. Awful. this was not my mess to clean up.William B.
Moving Truck Rental in Frederick, MD at Evergreen Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Frederick, MD 21704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Awful!!Richard Aikins-A R.
The gentleman who worked at the office was helpful in finding the truck and making sure everything was in order. The truck itself was clean and had about 1/2 a tank of gas in it.Landin D.
Provide the customer with the printed contract that they have supposedly signed so that they can see that the mileage you are saying is on the truck is in fact accurate. I was charged for 17 miles that I did not use and the printed contract was to be emailed to me. It was not emailed to me until a half an hour after I left there. This could all have been avoided if I could have compared the mileage on what I was signing to the mileage that was in fact on the truck when I began my trip. I wonder why this guy seemed extra nice and why he told us that "who knows people could have been driving it around" and to "make sure you take a picture".Christal C.
Being a little handicap made hard to get up to the 2nd floor other than that you're company did a great job!stephen Y.
Bob was great, friendly and helpful.David B.
Bob and Mark.. Excellent customer service...Agustin M.
Truck could use some preventive maintenance, seem to run rough, but it did the job. Maybe the Ford power plant just runs rough like that I don't know. Also was there for 0800 pickup office was not open had to wait for help.matthew B.
Exceptional customer service. You don't find that many places anymore...Jonathan B.
Courteous and timely service!Domingo G.
The chang oil light was on . I received extra charges that was not covered in the contract.Darrell M.
There was no one in the office when I arrived. I had to call the telephone number to get someone to instruct me on what they wanted done with the truck. The location was very convenient and easy to get to.Charles S.
I called and received a harsh response over the phone. First time team did not pick up and second call they acted like I was a bother. I did not interact with anyone in person as I dropped the car off and left the keys in the box.Amanda K.
You need a better customer service specially at this location. They are very rude and unpleasant.Pingdwende Z.
The agent was very helpful.Kenneth P.
Very professional Great customer serviceDave C.
Service level was outstanding !Thomas P.
Mark was great to work with. I had actually reserved a box truck because I could not find an enclosed trailer. There happened Tobe one on his lot. He said it was available so he made the switch and also let me borrow a hitch and light adapter. Very accommodating.bob B.
Great people to work with very accommodatingRob P.
Overall, very good. ThanksTyler M.
Fix parking lot better signage and just improve overall appearancejohn S.
I requested Triangle Motors and the pickup location wasn't updated until almost an HOUR after my scheduled pickup. And that was only because I went to Triangle, and they called UHaul to find out where I had to go, which was back across town to Reichs Ford Rd. I had a similar experience in June. BETTER CUSTOMER COMMUNICATION IS NECESSARY IN ADVANCE!Joseph C S.
Extremely friendly staff and great customer service!Michael C.
Great people running a great business. Equipment top quality.George C.