Busy location. Gas station, food store, etc.Dale B.
Customer Reviews for Fast & Easy Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carmen R.
Customer did not leave a comment.Brett D.
Customer did not leave a comment.Josh P.
Only a few individuals are "qualified" to handle the transactions so even though we returned the truck within 24 hours, it was not recorded as returned for another 12 hours so we were charged for 2 days! Additionally, the equipment was faulty as the phone scanner didn't register and the charge card reader didn't work. There is nobody qualified to confirm your setup will work so luckily we had gone to a different location the day before so they did a full check of everything. If this location is going to manage rentals, they need qualified staff working during applicable hours.Kimberly G.
None Outstanding place. Owner is Top KnotchSpencer B.
Staff was very friendly, however the equipment was below average. The truck had transmittion issues and the storage space leaked. Also the truck had blown fuses on the trailer wiring which delayed our trip.Charles M.
Customer did not leave a comment.Iona P.
The fuel gauge was inaccurate. As a result, I added more than 2 or 3 gallons than I should have. I drove it 38 miles and added 8 gallons. That was a ripoffDale R.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.William B.
I had a lot of difficulties backing the trailer into the little space provided for parking and received no help from the return team. There was one person who helped remove the trailer once I eventually parked it, thankfully.Deborah S.
Customer did not leave a comment.Jim M.
Customer did not leave a comment.Marlon V.
Customer did not leave a comment.Martin R.
Need to train employees how to properly install trailers to customer's vehicles.Thomas D.
Customer did not leave a comment.Donald H.
Rats rats rats! They destroy everything in the unit. And they don't care about what the rats have done tocc XO your stuff.Brian D.
I said yes to recommending this location under certain conditions. This location had a 17-footer that was hard to find. Also, I only received 16 pads instead of 24 but no big deal. This location is just ok but it served my needs.Francisco C.
Very friendly and told us exactly what to dopaul M.
excellent friendly customer serviceAustin S.
Great customer service, thanksJuan R.
They did not have my requested truck size availableryan D.
Have someone there who actually has a clue as to how to process a rental.TED R.
The a/c in the truck wasn't working. Only hot air was coming out of the vents. There was no other trucks available for me to swap into. I had to drive 4 hrs with hot air blowing at me.Ryan M.
Other than a light bulb being out everything else was great. Also the light bulb is being taken care of for next customer. So everything should get event better.Lance W.
Customer did not leave a comment.Ernie H.
This location was pretty busy when I picked up my truck. However the guy working there was efficient and very friendly during this process.Scott S.
Cashier had a little trouble with checkout, not familiar with app Very friendly and courteousDouglas H.
charged me for an extra day in error that was refunded after calling uhaul customer service. The dealer location will not answer the phone!Dominic D.
Customer did not leave a comment.dawn K.
Customer did not leave a comment.Laurie W.
Customer did not leave a comment.Glenn W.
I was disappointed that I had to drive 30 miles in the opposite direction to get the vehicle after 30 days advance notice. That being said the location was friendly and helpful.Craig J.
Best U-Haul location I've ever been to and I've moved many times in many different states. Staff is very nice, well maintained equipment and facilities, they are attached to a gas station with well priced gas so it's impossible to forget to fill up, and the reservation and drop off processes are very quick and convenient.Nick P.
Customer did not leave a comment.Felecia W.
Customer did not leave a comment.Rich C.
Customer did not leave a comment.Jetzabel G.
Rented from here several times always a good experience.Nicole B.
Everything from pick up to drop off was super smooth. I will use this location again, I can not give any words of improvement since it w as great.Gianni R.
Very friendly and knowledgeable. I had questions and he answered them all.Joseph N.
Customer did not leave a comment.Cyril F.
I picked up the truck at 10 am and the drop-off location was texting me by noon asking when I was dropping off the truck... I had a 24 hr rental and I was being harassed in 2 hours of that rental... totally unacceptableBrenda I.
Did not have dollys when I got there. Charged me a fee for not folding 2 blankets and I thought I was doing them a favor dropping off early, apparently there's a â€œconvenience feeâ€ for that. A fee for everything. I think it's ridiculous I'm charged $45 for not folding a blanket. How many fees can you fit on an invoice? The guy who checked me out was new and didn't seem to be trained whatsoever. You guys can easily fix these minor issues with some training.Fadi A.
Customer did not leave a comment.Tami R.
Well doneMiguel G.
Customer did not leave a comment.Raymond C.
Had to wait 15 minutes for assistance because the only person working here runs the convenience store.Dave W.
Get the "return" feature of the app to work. I tried EIGHT TIMES to photograph odometer and fuel gage, but the app wouldn't accept it. .Jeffrey C.
When booking the truck I bought boxes and tape and those items were not received was told by you're authorized dealer I need to pick them up from another location which made no sense. So i was charged 18 dollars for 6 medium boxes and a roll of tape..also my total was 121.xx I was charged another 54.xx dollars when I drove 10 or so miles less than the estimated travel and fuel level was correct.... i request explanationBrandon B.
It started off as $20 for a day, then it went to $74 for 2 days and when I brought it back it was $175. Check your prices, that is ridiculousDerek C.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.ROBERT G. K.
BEST SERVICE!!!!!!Gary M.
Customer did not leave a comment.Alyssa S.
While the customer service was great, the space where the U-Haul processing takes place is a bit cramped.Howard D.
Everyone was extremely nice and accommodating. Great family owned business. Plus they are open 24 hrs. Great experience. Thank you!Juan M.
Customer did not leave a comment.Alicia F.
It was a cluster and they should not be a Dealer!! What are you thinking???JOHN C.
Customer did not leave a comment.PATRICIA B.
Customer did not leave a comment.LAURA L.
took 50 min to finalize the reservation in person due to lack of person present to use U-Haul software program on computer. Would never recommended this U-Haul location to anyoneDana C.
Customer did not leave a comment.christopher A.
Customer did not leave a comment.STEVEN Y.
The location was not ideal. However, the service was excellent and the vehicle was very clean.BRIAN E.
Staff was very accommodating and professional.NICHOL F.
Do not let Sergio's have the ability to rent your equipment they will give you a bad reputationSEAN L.
Headlights barely worked, didn't want to switch gears and shocks are horrible.Jennifer W.
Amy was very pleasant to deal with unlike the two Atlanta area locations.TOMMY M.
The Truck was not maintained at all , the steering wheel and seats were torn, The floor was dirty, broken and worn off. While driving the tyre sensor would come on. The wind screen was not clean and at night had issues getting a clear view of the road. The sun shade was broken and did not have clamps.Sourav S.
Nothing. This drop off was very smooth and the cashier came out to let me know where to park and what to do.Timothy G.
Customer did not leave a comment.RUSSELL M.
The Indian woman was very rude and agurmentive and she refuse to give me the key.Jeff W.
Customer did not leave a comment.KAREN M.
Double check for mechanical/electrical problems.Carlos C.
Customer did not leave a comment.JAMIE K.
Customer did not leave a comment.Greg E.
Customer did not leave a comment.maria C.
The store needs better signage .PATRICK B.
Friendly location. Fast and easy check in and out.NIKKI J.
Customer did not leave a comment.MIKEL F.
Customer did not leave a comment.Kerry T.
Very pleased with the entire experience. In fact, I plan to rent another vehicle this weekend from the same location. Vehicle was extremely clean, staff was pleasant and it was great on gas.KYLE C.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.Nicole F.
Was a nightmare to pick up. Store was closed when I arrived and had to track someone down on the phone to help meEMMETT O.
Wasn't attentive at pick up. Didn't open at 7am. Was told day before he'd be there early at 630, wasn't. Then called got Google number n told to text. After still waiting was told to just go. He told me day before is I just left trailer I'd be charged $20 MORE for drop off. I've used uhaul countless times n never had an experience like this.ERIC C.
The customer service at this location is terrible. They had no idea what was going on or how to fix anything.Grace T.
Nothing everything was great.Brian G.
Since this is primarily a mini market and gas station, the ability to concentrate on the U-Haul customer is limited. They do the best that they can considering the circumstances.Richard D.
Easy to work with and I was in and out very quickly.EDWARD M.
Ace is an incredible uhaul vendor. Super easy to setup pickup times, very reliable.NICHOLAS D.
Customer did not leave a comment.Jonathan E.
Customer did not leave a comment.GERMAN O.
Happy to find a truck with you guys .. money save ..😍ROSA D.
Don't charge BOTH mileage AND for gas.Mary S.
Customer did not leave a comment.JENNIFER A.
Customer did not leave a comment.Georges F.
The lady that help us with checkout was very rude and argumentative about where we parked the auto transport, and we were advised by a previous employee where to parked it. The auto transport was already disconnected from the truck, and the truck had to be parked further because Of the truck size, and she kept arguing that we should move it after we were already told where to park it and she was expecting us to move the truck again, connect the auto transport and move it to where she wanted it. I also returned the keys by 1400 on the 16th and never received the receipt like she said. I had to call customer service on the 17th to inquiry about it, and the customer service associate made it happen.Jenny M.
Customer did not leave a comment.TINA K.