Customer Reviews for Fife You Store It LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was my best U-Haul experience to date. Shelly was wonderful fast professional efficient.

Rating:

5.0

Rental experience was great. The gal at the front desk helped me when I rented and returned. Lovely girl. Thank you.

Rating:

5.0

Literally couldn't get any easier and convenient.

Rating:

5.0

They were very accommodated and nice folks . I rent uhaul all over the country. Great people at this facility high five all 10's

Rating:

5.0

Great customer service. Easy pick up and drop off.

Rating:

5.0

I only come here for rentals, they are the best.

Rating:

5.0

Nothing. The lady that runs it is awesome! I wish I knew her name to give her a proper shout out, but i don't.

Rating:

5.0

Nice work guys 👦 👏 👍

Rating:

5.0

I have been a customer with the Fife Uhaul business and have always received excellent customer service. Even when they suffered fire damage they found a way to make sure customers were able to access their units and as always they provide wonderful support services. Thank you for your personalized assistance today!

Rating:

5.0

Customer assistance was exceptional they were absolutely great to me. I was in a bit of a time crunch and already really stressed out upon pickup of the rental van and thankfully the 2 ladies working at the Fife location were so great they made my experience one of the best I've ever had they were so sweet so helpful and I just wanted to say thank you again.

Rating:

2.0

The gate was broken after a building fire, but the staff was very helpful.

Rating:

5.0

Excellent customer service, excellent by phone and in person vehicle was in great condition

Rating:

5.0

I believed, since I returned it lore than a day early, I would be given a credit. That didn't happen & that us disappointing.

Rating:

5.0

Fife you store it is the only place to go.

Rating:

5.0

Wonderful!

Rating:

5.0

The worker was a sweetheart and security helped us do an after hours drop off. He was very nice as well.

Rating:

5.0

Nothing. Excellent service. Very friendly and helpful.

Rating:

5.0

Their Karen consideration was really appreciated after an extremely stressful couple of days of moving. Would absolutely recommend them anytime.

Rating:

5.0

They went above and beyond to help me solve the problem that had accrued

Rating:

1.0

Once the gate closes you don’t have the ability to drop the truck off and that’s not told to you ahead of time. I’ve always been able to drop the truck off anytime within my rental period. So after loading the truck, driving, and unloading we wanted to drop the truck off and be done with it so we didn’t have to deal with it the next morning. It’s 9pm and we are sitting outside some random storage place with a locked gate that won’t be open until 8am. I called customer service and was told they couldn’t do anything about it. I asked if I would be charged for the extra miles and gas missing since I had to drive home and back again and was told “that department is gone for the day, I only handle customer disputes and complaints.” I told her “this is a complaint” considering it’s 9pm, I’ve been moving all day, I wasn’t told there was a gate and now I have to change my morning plans. She said “no it’s not.” This was overall the worst experience I’ve ever had. Even after submitting a survey about the call I never heard anything back. I wish there were more moving truck options so I could never use U-Haul again.

Rating:

5.0

I called to confirm my reservation it wasn't confirm so I reserve a uhaul but the person on the other line did not tell ne that it's a different location as I was calling for even though I asked multiple times if this was Fife, WA he confirm it is, I came to pick up U haul only to be told it was a different location I made reservation for the lady was so nicely accommodate me and went above and beyond to help me get my issue resolve I did get a truck and it was in excellent condition

Rating:

5.0

Fast and Friendly service 👍

Rating:

5.0

They all ways have provided me with the best service. Thank you Fife you Store it.

Rating:

3.0

Gas tank milage was incorrect when given to me to sign. Charged for incorrect supplies.

Rating:

5.0

It's a storage place so it locks the gate. Being able to return the vehicle anytime would be nice

Rating:

5.0

This location always goes above and beyond. Love working with them

Rating:

5.0

Great customer service as usual. Quick and very convenient.

Rating:

5.0

Patty and Shelly are awesome. Everything went great. Thank you ladies, you've always been so helpful.

Rating:

5.0

Cleanliness of the interior of the vehicle needs to be improved.

Rating:

5.0

Shelly was amazing!

Rating:

5.0

Service was efficient and speedy. Left the customer with confidence that the ride would be without any issues.

Rating:

5.0

Very friendly and professional service.

Rating:

5.0

Excellent

Rating:

5.0

Every good service

Rating:

5.0

Free donuts!

Rating:

4.0

The rental agent was very polite and efficient

Rating:

5.0

The gentleman working when I picked up and returned the truck was very accommodating and made the rental process easy.

Rating:

5.0

the representative was professional and kind because I had a wheel chair, so I didn't have to get out of my car.

Rating:

5.0

I would use and recommend Fife You Store It to everyone. I have used many different storage companies and this by far has been the most pleasant and convenient by far. Everyone in the office is so kind and willing to assist you when necessary. The facility is clean and very easily accessible. If I ever need storage again, I would hope to only come back to Fife You Store It!

Rating:

5.0

Beautiful people whom own this company. GOD BLESS MS. PATRICIA.

Rating:

5.0

Thank u for the equipment it made are move so much easy

Rating:

5.0

The customer service is always excellent. I have rented from this location several times. They are always do accommodating.

Rating:

5.0

This storage unit offered everything we needed and was very convenient. The staff was always professional, friendly and helpful.

Rating:

3.0

You all are doing a good job.

Rating:

5.0

Brandon was absolutely phenomenal!! He was kind and willing to help me even though I went to the wrong location first and showed up late. Absolute top tier service!! Thank you!

Rating:

3.0

Passenger door had lock torn out. Not secure area.

Rating:

5.0

Thank you.

Rating:

3.0

The service of the lady clerk from behind the counter & over the phone was exceptionaly good . However the mechanical aspects should be of far more importance than the cosmetics of the vehicle. I say that because the truck started to fail as soon as I hit Salt Lake city Utah.The transmission began to slip sevearlley Upon pulling the dip stick it revealed why. Next to no transmission fluid at all. It did not have a leak nor was it ever over heated,it just simply had inadequate volume. I took it upon myself to purchase a gallon of proper transmission fluid and bring it up to level of which helped but did not completely cure it's slip. Not until a service man showed up & added a bottle of "stop slip" to the transmission did it become road worthy again. The service man was polite and courteous.I had to spend $30.00 extra dollars out of my pocket for the transmission fluid and just so happen to contract COVID 19 from having been stuck on the side of the road in a down town portion of Salt Lake city because of the transmission issue not to mention losing half a day traveling time. So how satisfied do you honestly expect me to be over all? Great people, great service, but piss poor mechanical maintenance in my experience as well as a $30.00 extra expenditure out of my pocket which never should have happen and do I even need to remind you why I contracted COVID 19 from having to be isolated in Salt Lake city?! Thanks.

Rating:

5.0

Staff was always helpful and pleasant to work with. Property was always clean. I would highly recommend Fife You Store it.

Rating:

5.0

UHaul has the best customer service. This says a lot in 2022 where customer service as a whole has declined from prior years in most businesses. Quality of people in CS are really helpful and effective in their jobs. Keep it up! Good example for other businesses struggling with hiring and maintaining good employees....

Rating:

5.0

We were impressed by the security and clean appearance of the facility. The staff is friendly, helpful and courteous, and easy to do business with. Our 18-month rental with Fife You Stor It was a very pleasant experience.

Rating:

5.0

Very friendly and awesome customer service! Very helpful and informative. Everything was ready on time, and the truck was ready to go. This location is the best one I've rented from so far.

Rating:

5.0

That 10 footer really had some get up and go! Great vehicle, very helpful employees on both ends of the trip. Very satisfied! Vance Wing

Rating:

5.0

Employee was very helpful, kind, polite, and professional .

Rating:

3.0

Not because of the location or the people. The staff were very professional, empathetic, and helpful. Our dissatisfaction w/ U-haul was the booking process in place and the fact that we did not receive the truck we expected. The end result was a $9,500 moving expense incurred by me. Again, the staff at the Fife location in every interaction whether it be by phone or in person were fantastic!

Rating:

5.0

Staff was very professional and handled everything with ease. The unit and surrounding areas are kept very clean

Rating:

5.0

The person helping us was the one of the nicest people we have met. She helped us out and made sure everything was perfect.

Rating:

4.0

Waaay too expensive. Could have rented the same truck from Home Depot for half the total price. Lower your milage rates. I won't be using Uhaul again

Rating:

5.0

Fife You Store It is my favorite location to rent a truck. The ladies in the office are so friendly and helpful! I feel safe here and can leave my car in their gated lot during the day while I use the truck.

Rating:

4.0

U-haul needs better trucks, Doing a cross country Tow from Orlando to Tacoma, Was a bit scary! The stirring wheel, Tires was a bit shaky, I felt like the aliment was off on the vehicle. I kept on being pulled to another direction. The high beams was to low, windshield wipers broken, was not replaced before renting truck out. The battery went out, the radio would not turn off so the battery went out. I was not please about this rental. for the amount of money that was spent. When towing I would recommended using a 4X4 truck. using a U-haul was not helpful.

Rating:

5.0

Great storage area and awesome staff never had any troubles.

Rating:

5.0

thank you for everything

Rating:

5.0

Stuff we always friendly and helpful when we would speak to them. Our stuff was secure and when we retrieved everything, nothing was missing or moved.

Rating:

5.0

I was completely satisfied with my storage experience at Fife You Store It.

Rating:

5.0

I held this storage facility for 2 years I never had any issues with staff or the 2 units I had. I moved from a small unit to a bigger unit and staff worked on it as quickly as they could when one was ready. Thank you for your great service.

Rating:

5.0

Staff was very friendly and helpful. I also never felt uncomfortable going there by myself whether to add or pick something up from my unit. Facility and area were always kept clean. I would definitely recommend this to anybody needing a storage unit.

Rating:

5.0

Really convenient location I great place nice and secure

Rating:

5.0

Everything about Fife You Store It was great.

Rating:

5.0

I wasn’t able to utilize the storage due to being in the hospital.

Rating:

5.0

Service personnel provided gracious service

Rating:

5.0

Very friendly and helpful staff! Appreciated the discount on first month of storage unit rental.

Rating:

5.0

Service was great, the person that got everything all setup was very helpful and polite! Thank you

Rating:

5.0

The lady at the front desk was very helpful very energetic I got a positive vibe from her she help me and my roommate out and It couldn’t Of gone more smoothly

Rating:

5.0

We rented the facility for only a month, but it was a perfect solution to our dilemma. Thanks for renting for a month. Very helpful. Janet Stump

Rating:

5.0

Although we only used the storage unit for a few months, the facility was clean and secure. The office staff were extremely helpful and accomodating. I would use Fife You Store It again.

Rating:

1.0

Not standard M/O. Twice missed billed for storage fees. Was refused copies of notices even through I informed manager I didn’t receive notices. Inconsistent method of sending invoices. Invoice errors

Rating:

5.0

Great location, clean, secure, and great team in the office! Patty the Manager is the best!

Rating:

1.0

Bad service

Rating:

5.0

Very satisfied w/my experience. Would do business with them again.

Rating:

5.0

Clean, quick and easy rental process, friendly people.

Rating:

4.0

I had my things in y ok u storage facility for almost 5 yrs and during that whole time, the owner and staff were great!

Rating:

5.0

Had no issues here and reasonably priced.

Rating:

5.0

Always clean and maintained. Best value out there. Staff was always nice and helpful! Thank you.

Rating:

5.0

Best temp storage I ever used

Rating:

5.0

Very friendly and helpful the customer service thank you so much 😊

Rating:

5.0

The Lady was very helpful. e did get charge 6.95 twice but we only wanted one unit. Thank You Alice Bogue

Rating:

3.0

Clean facility, nice staff

Rating:

3.0

Clean facility, nice staff

Rating:

3.0

Clean, secure facility, nice staff Easy to get yo storage unit

Rating:

5.0

Easy reservation process..Very inexpensive for the size of unit we got, compared to others in the area. Great customer service at counter. Totally recommend!

Rating:

5.0

Easy process, friendly staff, great rates.

Rating:

5.0

Smooth processing - great customer service. Highly recommended.

Rating:

5.0

Location is very convenient. Unit was assigned quicklyreceipt was emailed promptlyoption to pay online.

Rating:

3.0

Clean, Staff was friendly, easy setup

Rating:

5.0

Clean efficient professional both truck rental storage rental We`re handled quick politely.

Rating:

5.0

Great and timely service on Sunday. Highly recommended.

Rating:

4.0

desk clerk very helpful and offered any and all incentives since the size storage unit i wanted wasn`t available so he was very accomdating.

Rating:

1.0

Unit seems to be smaller than 5 x 10. Lock mechanism is flimsy and unit could easily be broken into.

Rating:

4.0

Both locations did very well.