Customer Reviews for Fife You Store It LLC
(U-Haul Neighborhood Dealer)

560 reviews

4509 20th St E   Fife, WA 98424
(On I-5 Between exit 136 and exit 137)

(253) 922-0976

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(253) 922-0976

4509 20th St E
Fife, WA 98424
(On I-5 Between exit 136 and exit 137)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and awesome customer service! Very helpful and informative. Everything was ready on time, and the truck was ready to go. This location is the best one I've rented from so far.

Valessa F. 
Rating:
5.0

That 10 footer really had some get up and go! Great vehicle, very helpful employees on both ends of the trip. Very satisfied! Vance Wing

Vance W. 
Rating:
5.0

Employee was very helpful, kind, polite, and professional .

Elizabeth H. 
Rating:
3.0

Not because of the location or the people. The staff were very professional, empathetic, and helpful. Our dissatisfaction w/ U-haul was the booking process in place and the fact that we did not receive the truck we expected. The end result was a $9,500 moving expense incurred by me. Again, the staff at the Fife location in every interaction whether it be by phone or in person were fantastic!

Connie W. 
Rating:
5.0

Staff was very professional and handled everything with ease. The unit and surrounding areas are kept very clean

Janis S.  |  Overall Experience 
Rating:
5.0

The person helping us was the one of the nicest people we have met. She helped us out and made sure everything was perfect.

taylor Y. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

robert E. 
Rating:
4.0

Waaay too expensive. Could have rented the same truck from Home Depot for half the total price. Lower your milage rates. I won't be using Uhaul again

Randy M. 
Rating:
5.0

Fife You Store It is my favorite location to rent a truck. The ladies in the office are so friendly and helpful! I feel safe here and can leave my car in their gated lot during the day while I use the truck.

Shelley K. 
Rating:
5.0

Customer did not leave a comment.

Mulenga M. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Amity S. 
Rating:
5.0

Customer did not leave a comment.

Jen O. 
Rating:
4.0

U-haul needs better trucks, Doing a cross country Tow from Orlando to Tacoma, Was a bit scary! The stirring wheel, Tires was a bit shaky, I felt like the aliment was off on the vehicle. I kept on being pulled to another direction. The high beams was to low, windshield wipers broken, was not replaced before renting truck out. The battery went out, the radio would not turn off so the battery went out. I was not please about this rental. for the amount of money that was spent. When towing I would recommended using a 4X4 truck. using a U-haul was not helpful.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

The truck pulled to the right and the right tire was bald. Not safe

Josh M. 
Rating:
4.0

When vehicle is checked out and rented a checklist needs to be done with a walk-through with the owner or whoever rented it

Juanita M. 
Rating:
5.0

Customer did not leave a comment.

Janel M. 
Rating:
5.0

To much to do when returning the truck with your phone sending location did not work

Nicole M. 
Rating:
5.0

Great storage area and awesome staff never had any troubles.

Yennier H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya M. 
Rating:
5.0

Reduce prices it's tuff out here

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

Everything was explained regarding the rental. It went smooth and easy.

Billie M. 
Rating:
5.0

Customer did not leave a comment.

TRUNG N. 
Rating:
5.0

thank you for everything

Nadezhda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILA C. 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  Overall Experience 
Rating:
1.0

Your communication system is messed up !!!

DEONDRAY E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

The cabin filter needs changed in the truck. 2 hours into our drive we had to keep windows open for fresh air because we were so congested.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

The customer service was excellent! The van was a little dirty but performed perfect. Thank you!

Becky H. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Stuff we always friendly and helpful when we would speak to them. Our stuff was secure and when we retrieved everything, nothing was missing or moved.

Amy D.  |  Overall Experience 
Rating:
4.0

Very small after hours return lot...especially for a 20 foot truck.

Matthew R. 
Rating:
5.0

Great customer service and efficient.

JUNYOUNG B. 
Rating:
3.0

Customer did not leave a comment.

Ginette T. 
Rating:
5.0

All good

Dixon M. 
Rating:
5.0

Nothing

TAMMIE V. 
Rating:
3.0

I showed up after hours and still haven't seen how they handle the condition of the truck and if they might try adding some bogus cleaning charges. I might come back and change my rating it all depends on how honest this owner is and how they interact with me.

Rudy P. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
4.0

Everything was great!

Lawrence B. 
Rating:
3.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

The manager was GREAT! Ive used UHaul several times and she was by far the friendliest, easiest to work with and competent!!

ROBERT JAMES K. 
Rating:
5.0

Super friendly guest service!

James L. 
Rating:
5.0

I was completely satisfied with my storage experience at Fife You Store It.

Scott F.  |  Overall Experience 
Rating:
5.0

I held this storage facility for 2 years I never had any issues with staff or the 2 units I had. I moved from a small unit to a bigger unit and staff worked on it as quickly as they could when one was ready. Thank you for your great service.

Angie G.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I also never felt uncomfortable going there by myself whether to add or pick something up from my unit. Facility and area were always kept clean. I would definitely recommend this to anybody needing a storage unit.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Really convenient location I great place nice and secure

Donald W.  |  Overall Experience 
Rating:
5.0

Awesome services

HENRY JOEL M. 
Rating:
5.0

Customer did not leave a comment.

JIHYUN Y. 
Rating:
5.0

Person working there was fantastic. Very nice, professional, helpful and friendly. Would choose this location to rent again based on just how nice she was. Thank you

Marla G. 
Rating:
5.0

Kelsey was exceptional! She went above and beyond in customer service in helping me pick the right supplemental equipment for our move, she helped us with the pickup time, drop off location and timing, just awesome. Keep up the quality customer service, Kelsey!

JENAI B. 
Rating:
5.0

Excellent experience

Alan H. 
Rating:
5.0

Everything about Fife You Store It was great.

DANIEL L.  |  Overall Experience 
Rating:
5.0

Great staff

Krystina H. 
Rating:
5.0

Customer did not leave a comment.

ELENA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Na

Israel H. 
Rating:
4.0

Customer did not leave a comment.

steve L. 
Rating:
5.0

The woman who checked me out at the counter was phenomenal. I had such as terrible experience once you all took my money. You changed my truck size to smaller, changed my location- twice, and then tried to change my time and not compensate me per your guarantee. She literally saved Uhaul a flaming review and would be the only reason I would even attempt to rent a uhaul again. Absolutely stellar customer service!!

J David C. 
Rating:
5.0

Thank you for stress free exercise during the stressful day!

IRINA M. 
Rating:
5.0

The worker was excellent n very caring.

tiffany S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Need to follow up with inspecting the overall condition of the vehicle along with checking the fuel gauge, the cleanliness of the vehicle. I left the vehicle with 3/4 of a tank of gas when I picked up the vehicle with a 1/2 tank of fuel. The attendant informed me that we tell everyone that it has a 1/2 tank of fuel. This is wrong, because if the next person to rent that vehicle and only uses a 1/4 of a tank of gas. Then they don't have to refuel the vehicle to the same level as when they picked it up.

DARYL L B. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Wonderful people!

Susan P. 
Rating:
5.0

Every thing went perfect. Fife you store it has excellent staff and service!

Susan P. 
Rating:
5.0

None

Sang A. 
Rating:
5.0

Absolutely phenomenal service and equipment, would recommend to anyone.

Matthew P. 
Rating:
5.0

I've been a customer at the Fife U-Haul location for more than 10 years. The staff is wonderful. They are always professional. Whenever someone is looking for packing supplies, I recommend the Fife location for storeage, U-Haul rental, and supplies.

JACQUELINE RAE L. 
Rating:
1.0

Not wait until the last minute and call and tell your client that you dont have a truck or a TRAILER for them to pick up. Because that is what you guys did to me then left it up to me to find something else. Very poor service

AMY R. 
Rating:
5.0

Customer did not leave a comment.

Jenna H. 
Rating:
5.0

Customer did not leave a comment.

ALAIMALO T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

I enjoyed speaking with Kelsi regarding the vehicle turn in. She was friendly and courteous as well as patient with me being that I was unfamiliar with that area. Thank you!!! I would recommend this U-haul Rental office to a friend.

Ivy S. 
Rating:
5.0

Nothing

Robert D. 
Rating:
5.0

This uhaul site always Provides excellent Service! Thank you so much!

Anne T. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Fife Store It are the best and so convenient.

LEAFAITULAGI T. 
Rating:
4.0

Customer did not leave a comment.

BONNIE H. 
Rating:
3.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

This location provides the best service. They are always courteous, provide fast and reliable service and are helpful when returning the equipment I rent. Thank you.

Anne T. 
Rating:
3.0

This is a storage facility with only a couple of U-Haul trucks on site. I returned a 26-foot truck and was unable to even drive into the address of the return location - no room. I pulled in across the street to another business and walked across a busy street to find out what to do with the truck. The woman at the counter was extraordinarily kind, helpful, friendly, and accommodating - all was well, but there were no instructions on the rental order or signs on the street.

Leonard V. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Elton T. 
Rating:
4.0

Self drop off

William S. 
Rating:
5.0

Very professional and pleasant

Michael S. 
Rating:
5.0

Customer service was owesome

ANGELICA A. 
Rating:
5.0

Customer did not leave a comment.

Cherianne T. 
Rating:
5.0

The staff onsite was very friendly and helpful. She was very informative with our visit today. I really admired her professionalism.

Alaimalo T. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

The office lady at the fife location, was awesome! Thank you! Heidi Gearon

hyde G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Tommie A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Great customer service and very friendly.

Matthew C. 
Rating:
5.0

The combination of a mileage charge AND needing to refill gasoline seems like padding the U-Haul pockets at the expense of the customer. One or the other seems fair, but not both. Otherwise the young lady providing counter service was great, and the truck was clean and in good condition.

George N. 
Rating:
5.0

Customer did not leave a comment.

Liliya S. 
Rating:
1.0

I was charged $22 for an after hours fee. I was never told I would be charged extra even though I told the rep I would be dropping the truck off after hours. Spoke with Helen in the regional office and she was rude constantly cut me off and told me an area field manager would get back with me in 48 hours. I feel I was mislead in the price I payed. The price of the truck says $19.95 and it turned into a $88 transaction for a 1 way 20 mile trip. I was told I had the truck for 24 hours and if I knew I'd be charged more for a night delivery I would have waited till the next day.

Lee T. 
Rating:
5.0

Nice, clean truck. Very friendly counter person. Will definitely return!!

Jeremy M. 
Rating:
2.0

Customer did not leave a comment.

GARRY P. 
Rating:
4.0

Customer did not leave a comment.

Jacobus M. 
Rating:
5.0

I wasn’t able to utilize the storage due to being in the hospital.

Adalberto S.  |  Reservation 
Rating:
5.0

Service personnel provided gracious service

CINDY R.  |  Reservation 
Rating:
5.0

Very friendly and helpful staff! Appreciated the discount on first month of storage unit rental.

Lauren G.  |  Reservation 
Rating:
5.0

Service was great, the person that got everything all setup was very helpful and polite! Thank you

Seth J.  |  Reservation 
Rating:
5.0

The lady at the front desk was very helpful very energetic I got a positive vibe from her she help me and my roommate out and It couldn’t Of gone more smoothly

Samuel N.  |  Reservation 
Rating:
5.0

We rented the facility for only a month, but it was a perfect solution to our dilemma. Thanks for renting for a month. Very helpful. Janet Stump

JANET S.  |  Overall Experience 
Rating:
5.0

Although we only used the storage unit for a few months, the facility was clean and secure. The office staff were extremely helpful and accomodating. I would use Fife You Store It again.

Colin G.  |  Overall Experience 
Rating:
1.0

Not standard M/O. Twice missed billed for storage fees. Was refused copies of notices even through I informed manager I didn’t receive notices. Inconsistent method of sending invoices. Invoice errors

JACKIE J.  |  Overall Experience 
Rating:
5.0

Great location, clean, secure, and great team in the office! Patty the Manager is the best!

KELLY P.  |  Overall Experience 
Rating:
1.0

Bad service

Charles S.  |  Reservation 
Rating:
5.0

Very satisfied w/my experience. Would do business with them again.

Carlin R.  |  Overall Experience 
Rating:
5.0

Clean, quick and easy rental process, friendly people.

Leta M.  |  Reservation 
Rating:
4.0

I had my things in y ok u storage facility for almost 5 yrs and during that whole time, the owner and staff were great!

JANICE L.  |  Overall Experience 
Rating:
5.0

Had no issues here and reasonably priced.

ISAAC M.  |  Overall Experience 
Rating:
5.0

Always clean and maintained. Best value out there. Staff was always nice and helpful! Thank you.

JANELLE Z.  |  Overall Experience 
Rating:
5.0

Best temp storage I ever used

CHUCK H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful the customer service thank you so much 😊

ELIZABETH O.  |  Overall Experience 
Rating:
5.0

The Lady was very helpful. e did get charge 6.95 twice but we only wanted one unit. Thank You Alice Bogue

LARRY AND ALICE B.  |  First Impressions 
Rating:
3.0

Clean facility, nice staff

Privacy R.  |  First Impressions 
Rating:
3.0

Clean facility, nice staff

Privacy R.  |  First Impressions 
Rating:
3.0

Clean, secure facility, nice staff Easy to get yo storage unit

Privacy R.  |  First Impressions 
Rating:
5.0

Easy reservation process..Very inexpensive for the size of unit we got, compared to others in the area. Great customer service at counter. Totally recommend!

DIBIASE E.  |  First Impressions 
Rating:
5.0

Easy process, friendly staff, great rates.

Privacy R.  |  First Impressions 
Rating:
5.0

Smooth processing - great customer service. Highly recommended.

Privacy R.  |  First Impressions 
Rating:
5.0

Location is very convenient. Unit was assigned quicklyreceipt was emailed promptlyoption to pay online.

Privacy R.  |  First Impressions 
Rating:
3.0

Clean, Staff was friendly, easy setup

Privacy R.  |  First Impressions 
Rating:
5.0

Clean efficient professional both truck rental storage rental We`re handled quick politely.

Privacy R.  |  First Impressions 
Rating:
5.0

Great and timely service on Sunday. Highly recommended.

Privacy R.  |  First Impressions 
Rating:
4.0

desk clerk very helpful and offered any and all incentives since the size storage unit i wanted wasn`t available so he was very accomdating.

Privacy R.  |  First Impressions 
Rating:
1.0

Unit seems to be smaller than 5 x 10. Lock mechanism is flimsy and unit could easily be broken into.

Privacy R.  |  First Impressions 
Rating:
4.0

Both locations did very well.

Privacy R.  |  First Impressions 
Rating:
5.0

Clean, neat space and customer service was really great. She answered all of my questions!

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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