Steve W. on 9/17/2016
Rating:
Kim provides excellent service
|
Nicholas K. on 9/16/2016
Rating:
Keep it up!
|
Jason M. on 9/11/2016
Rating:
Location had parking spots for only 3 cars and were only a few feet away from the streets. Rented a 26' truck that seemed older than king Tut, felt like it was going to fall apart in the freeway and could barely reach 60 MPH with an empty load. Time to retire that truck..
|
Robert L. on 8/29/2016
Rating:
I can't think of anything. My experience was excellent.
|
debra m. on 8/24/2016
Rating:
Drivers door would not open nor shot appropriately at pick up the dashboard light showed the drivers door was open could not open the drivers door from inside the cab nor outside the cab had to exit via using the passenger door in addition went to the enchanted Parkway facility to see if I could swap out the truck they told me I could not swap the truck out roadside assistant could not help because it was a local run then I then I called the five facility back and reported the incident again I was not able to load up my daughters apartment for almost 3 hours after I picked up the truck because of the situation with the door and my attempt to correct the situation at 12 o'clock yesterday I was told that if I returned the truck I I would not be charged however this morning I was charge for two days worth of rentalrental fees. This needs to be corrected because it appears to me that neither the enchanted Parkway facility or the fife facility believes there was a an issue with the drivers door. Although, the problem was reported in a timely fashion paragraph. Please let me know what can be done to reverse The charges. I just rented a one-way U-Haul in June and had no issues and they were more Than amicable to deal with any issues please call me at 206-473-8082. Sincerely Debra Martel
|
Nancy B. on 8/15/2016
Rating:
Everytime I come in they are very efficient and friendly.
I highly recommend this UHaul location
|
sharese s. on 8/2/2016
Rating:
The lady was wonderful .
|
MATT E. on 8/2/2016
Rating:
Truck was old and had a hard time starting. Also had to drive way out of my way because truck was broken down. Not fun it ruined moving day.
|
stephan e. on 7/27/2016
Rating:
The U-Haul representative was very helpful and accommodating. Nothing to improve upon.
|
shelley k. on 7/11/2016
Rating:
the gal that was working the front desk was very nice and helpful. she made me feel like my business is appreciated. the fife location was the only location that had a truck available - same day. there are about 3 other locations closer to me, but i will continue doing business at this location. thank you for the smiles
|
Jesus S. on 7/8/2016
Rating:
Agent was courteous,friendly and very helpful. Outstanding service! It is what I have become accustomed to with uhaul.
|
Kylee P. on 7/5/2016
Rating:
Let me start off by saying, this WHOLE situation with the UHAUL company was beyond frustrating. This had nothing to do with the Fife location. This has everything to do with the point of the reservations being changed due to the Boney Lake locations 26' moving truck not being operable Our reservations were changed to Mountain View Storage and UHaul- I was reserved a 20' truck at that location by the Corporate Office. On the day that we arrived to pick it up- we find out that they do not have any 20' trucks there nor anything larger than the 17' truck, and it was already reserved. The lady at the Mountain View Storage and U-Haul rental location informed us that this was the 3rd time something like this had happened to them and other customers, in the past couple of days. We had movers at our house waiting. We then had to drive to another location in Fife, WA to pick a truck/van to move. Not only did this take us 2-hours added on to our move day, to have to wait and figure out if we could get another moving van- once one was located, we had to drive to the location- then we were not able to drop it off any other location except for the Fife Location. When I called the Customer Service location, to talk to a Supervisor- I was transferred to the Fife U-Haul location - not to a Supervisor. To arrive at a location to find out that there is no van for us and to only be able to sit around and stress even more about where to get another van - on top of moving- with people at our house waiting....I am so very disappointed with the whole experience with U-HAUL.
|
arun d. on 6/26/2016
Rating:
The truck itself was not mentained the door seal rubber on the passenger side let coming off needs to be fixed for next customer
|
Jamie M. on 6/25/2016
Rating:
The office staff were very friendly, however they need a new 26' truck. The brakes were a bit suspect and the truck have major problems accelerating and shifting. I didn't feel safe in it, but thankfully it didn't break down on us. We were warned that the truck had issues, but I don't feel that makes the issues okay. When I rent something, I want to feel confident in its reliability.
|
SCOTT K. on 6/23/2016
Rating:
I had an excellent experience with this location and rental. I will definitely use them again.
|
Dean S. on 6/8/2016
Rating:
We are currently renting a storage unit, too
|
Kathryn K. on 6/4/2016
Rating:
I made my reservations online for a store that was only 2 miles from my house and I made it to weeks earlier. A few days before my reservation I got a call that they didn't have a truck so I had to go to a different location which have to be 10 miles from my house through a very common traffic back up area. Unfortunately they couldn't give me mileage credit for having to go the extra distance and it took me an extra hour of my time to get the truck to the for the location. Location I did get will was great. However it was inconvenient for this move. I was told the online bookings are overbooked regularly and that if I needed the truck again I should book directly with the site in order to avoid that. I think that's a problem when you can't use the online booking and be guaranteed your truck
|