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VINCENT M
Customer Reviews for Get It & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Joe was great and friendly and the truck was well maintained and no issues. Will always go there any time I need another rental!
DOMENICO FOn time and equipment worked well.
Edward BAlways a great experience here. What I need is always available, good shape, Manager is awesome and very helpful.
MICHAL JFriendly and quick service
LUIS PI already did Joe never let us down. Always helps us even last minute thank you Joe for Nick and the team at Ep Event Group
N CHe lied about the cost and charged me double what he quoted me.
PETER CJoe is a pillar of the community and I'll exclusively rent from him
DANIEL SExcellent experience.
MARC PThe agent was 20 minutes late opening, and honestly, it was not the agent's fault, but the truck smelled like pot. I had to drive with the windows open to breathe. When a person needs to rent a truck, they usually have a lot on their plate for the day. He was also not there when we dropped off the truck two hours early, but because he was not there, we were charged extra. The rumors in the neighborhood are that he is hit or miss, not very dependable.
ERIC HI just did not appreciate the change of location after a agreement was signed. Further location which added miles and fuel costs to my rental. Secondly after first receiving a damaged and dirty truck and having to call for a change of vehicle. I the process of being delayed for one hour I input the wrong gas amount and was overcharged for gas. I took pictures of the dashboard which will verify my claim. I expect some type of refund
Juan DJust wanna let you know that Joe at Mohegan Lake Uhaul is great. He goes out of his way to make sure all his customers are satisfied.
Paul KTakes too long to check in and go with the app. Also when vehicles are parked close together, hard to get clear pictures of the body. When it rains, its very difficult. Although the vehicle I rented (Chevy cargo) had less than 4000 miles, it was a rough ride.
Ken KGreat service
Gary CJoe is AMAZING !... ..the moment I said hello I knew i was in GREAT hands...he is terrific at what he does...kept me informed throughout the process...called me the day b4 to let me know trailer was there to ease my mind...helped me with route to my destination...loaded trailer and checked the lights !!!...HIGHLY RECOMMEND !!!!!
THOMAS JThe gentleman at the front desk was rude. Not exactly the greatest bedside manner.
FARRAH MThis gentleman always manages to fid something wrong to overcharge customers. This was not the first time
David DQuality Is Job One….
JOHN FRent vans all the time from Joe always treated like I'm his # 1 customer transaction was extremely smooth I recommend his branch all the time
PAUL JLet this location rent pickup trucks!
MARTIN HExcellent service
JOSE GJoe was fantastic, informative, helpful and sincerely wonderful to work with. Highly recommend this place n want to go back if need be, for sure!! Thank you so much, Joe!!
CAIO HI declined the insurance with U-haul. Final bill shows the $15.00 safe move charge. Why was this added on when I specifically declined it at the counter ?
WILLIAM AJoe runs the best Uhaul location I have ever dealt with. His customer service is second to none. Other locations (including company stores) should strive to be operated more like his location.
evan lThere was no one there. There was no clear signage/instructions and it took a while to find the UHaul area. Also could not find the key drop off.
Julia MFront end alignment on the 20 foot truck was extremely off. It was very difficult to drive straight. Seems dangerous.
BRIAN BI called the Cortlandt Manor location days ahead to make a reservation due to availability, the lady who helped me made a reservation to pick up at the Mohegan Lake location. I received a call the day before the pick up and I told the representative I would pick it up anytime after 1am (I wasn't sure if I was able to park it in my driveway). Since I was told I wasn't able to have it at my place overnight, I went to pick it up at 9am. When I got there the app wasn't allowing me to check in so I had to go inside. There was one 1 person working and the line was 6 people long. I called the # that had called me the day before and I was told my reservation was canceled. Luckily he was able to set up a new one over the phone but instead of being a 5 to 10 min pick up it took me almost an hour.
Yohanna FI didn't realize at the end when I turned in my key that I was supposed to do a scan of the barcode for the time. I returned the truck an hour early at 5:30 pm, when it was due at 6:30 pm. Is there a way to know if I was charged any extra because I didn't scan the keys in when I returned?
LAURIE AThis guy at this lol is the worst uhaul staff member I have ever met. Hu threatened to report the trailer as stolen because he was trying to charge my credit card for an extra day and the change was declined. To make matters worse he was blowing up my phone all morning while I was in work meetings.
NYOKI MQuick and easy process. Great communication.
DANIEL DPassenger rear tire was low on air as indicated by dashboard icon showing low air in same. Upon inspection of the tire, we found a screw in the same tire causing the low air pressure.
Pasquale EVery friendly, accommodative. Thank you
DANIEL SI've had an excellent experience with everyone here. I'm definitely using them again.
Gavino OOur rental had 2 large refrigerator boxes inside. Each packed with garbage and styrofoam. Disgraceful. Now these huge boxes of crap are at my house and I have to dispose of. Which means cutting them up and do on. Totally unprofessional and inexcusable. No key to lock hatch either. And ramp didn’t fully extend.
Gregory BFriendly courteous and respectful
MAUREEN OA+++
LANCE KThis is the best location I have ever used.
RICKI GFriendly staff
KATHY GExcellent customer service. Clean facility and equipment. I would highly recommend Joe Marazino and his staff !!
DANIEL JGreat service, convenient and easy.
ARMAND APolite and fast, clean truck, easy all around
JASON DPick up a 20ft van & auto transport from Get it & Go at Mohegan Lake NY. Joe was simple the best , he reach out to me the day before to tell me he would have the van & auto transport ready for me, after U-Haul had scheduled pick up at two different locations very far apart.The van and auto transport were in excellent condition for my trip from NY to Florida. Thank you so much Joe for all your help.
Carlos LThe owner, Joe, was SUPER helpful and friendly!
TIMOTHY TWe arrived 30 mins before the shop closed and everything was quick, easy and painless. Great location!
Robin LJoe Marazino was exceptionally helpful in getting me the trailer I needed. Very professional, Thank your Joe.
STEVEN RI thought it was an excellent experience. The owner was very helpful and knowledgeable and helped me straighten out a fault in the app which doesn't give you a chance to edit the order before charging it. The Van was in excellent condition and easy to use without a training session 😂 I'm a big fan of U-Haul especially since oftentimes I need to pickup items at a local Home center whose rental vehicles are outrageously more expensive and are always in terrible shape! Keep doing what you're doing as its great 👍
patrick rI have no complaints, service is excellent, I’ve been renting with them for a few years, the best!!
TAMMY BVehicle was brand new. Price was satisfactory. Location convenient. The mobile app takes too long and it's quicker to go into the location and check in/out. I can take my own photos in a fraction of the time it takes thru the app.
KEN KVery convenient, easy, smooth process. Equipment was installed carefully and correctly by U-HAUL staff. The U-Haul process makes renting your equipment very easy and convenient. Thank You.
Jim GI had a hard time photographing the truck, it would not upload all the pictures when I was initially picking up the truck.
Roya ZThe were every option for trucks so I could see what size I actually needed. And the owner Joe walked me thought everything. Great experience. NY to Texas.
DANIEL Pn/a
SCOTT CYou guys are doing a great job. Don’t change a thing.
HOWARD LThere needs to be more signage, particularly if you’re entering from the lot where trucks are parked. The service was top notch. I would highly recommend this location. Gentleman behind the counter was beyond helpful and friendly.
PETER HVery please with the service
RONALD DHave dealt with this location several times. The location is convenient and the online pickup/dropoff process is well laid out.
Anthony OEven the owner was involved to make sure the transaction went perfectly. Very satisfied.
JOSEPH JLocation and U-Haul representative (Joe) were fine but the rental truck had 120k miles and smelled of urine. The representative at the drop off location was excellent. It would have been a much better experience if the truck was newer.
Mark M