Customer Reviews for Gold Star Gas
(U-Haul Neighborhood Dealer)

159 reviews

1100 W Martin Luther King Jr Bl   Los Angeles, CA 90037

(323) 992-4283

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(323) 992-4283

1100 W Martin Luther King Jr Bl
Los Angeles, CA 90037

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was impressed by the level of attentiveness, courtesy, and Customer service. It was a very positive experience. Thank you.

Nader A. 
Rating:
2.0

Sketchy area with homeless around. It was a gas station which would have been good/one-stop to refuel except there was no gas being pumped, seemed like in months. NOT a good rental experience at allllll!!!

Oscar G. 
Rating:
1.0

Charges were inconsistent and incorrect. Very unhappy with incorrect overages.

Kayla A. 
Rating:
4.0

Customer did not leave a comment.

rosivell M. 
Rating:
5.0

Customer did not leave a comment.

MehmetBerkan G. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Reyes S. 
Rating:
5.0

Customer did not leave a comment.

Xun Y. 
Rating:
1.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Chris was extremely helpful and took care of me with a sense of urgency

leona J. 
Rating:
5.0

Customer did not leave a comment.

Adnan R. 
Rating:
2.0

Place is tiny and no room to park a 26ft truck. Pick up process was complicated and process in general is a pain. Way easier to grab from an actual U-Haul location, especially for a bigger truck like this. The positive was that the man Cris, who provided the pickup handoff and the lady at the counter were very nice and helpful. They were great but the truck process was not ideal for a 26ft truck.

Michael M. 
Rating:
5.0

Amazing service!

Rishikesh Rajesh K. 
Rating:
5.0

Customer did not leave a comment.

Bill E. 
Rating:
1.0

Horrible, horrible experience. May never use uhaul again after the experience i had.

Lewis S. 
Rating:
1.0

I would never ever recommend this place to anyone. it is so poorly managed and I wasn't happy about the experience at all.

HYEONG A. 
Rating:
5.0

Customer did not leave a comment.

Tianyi L. 
Rating:
1.0

Please clean the car, check the maintenance. I feel so horrible to drive the car.

YOONHA K. 
Rating:
5.0

Customer did not leave a comment.

MinHee L. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
1.0

The location was horrible, and the uhaul employees were not even present- I had to wait with a gas station attendant for 30mins until we could get a hold of someone to honor my reservation.

Jonah Y. 
Rating:
1.0

Overcharged Mileage not accurate

John M. 
Rating:
2.0

The person the rents or is in charge of renting the equipment was not there, I lost time because of it there was I leady there that just say call this number he will answer after loosing 40 minutes I was able to talked to the person in charge over the phone because I think he was sleeping and once she finally gave me the keys the truck was so dirty all my furniture got dirty while moving this no acceptable, I should get a refund because of the inconvenience

Moises B. 
Rating:
5.0

I am A regular and reading the reviews are just. Hilarious. The staff at Gold Star are always helpful and informative throughout every rental. I had a trailer you cannot be charged for miles and if you came from another site you should Not. Leave these Guys the bad review as they helped. To solve the problem or you would not have been able to leave any review. Keep up the good work guys You have a loyal customer for life!!!!

Doarian B. 
Rating:
1.0

Totally horrific experience with Uhaul this time. I was even double charged, then overcharged on a trailer that I had to end up picking up at another location while I was also charged for the milage to pick up the trailer. Total nightmare... I need to have the overcharges refunded ASAP or I will dispute the whole thing. Call me...

phillip G. 
Rating:
1.0

I would refer that location to a friend only if they really need to move. The problem is you do this contactless in the app rental type deal and you can't get your truck if people don't bring it back and if you have a time constraint it really doesn't work. I think the idea is dumb if you don't have a truck available for a person how could you rent it out. And you say people are supposed to bring it back but you have no control over if they bring it back that should be noted. All I need to do was meet someone and pick up couches I only needed the truck for about 2 hours and I couldn't even get a truck from the first location because the truck I was renting the people never brought it back doesn't make sense. And then I would have to wait and then hours before they would bring it back and I didn't have hours. So they sent me to a place who had one truck available and you could only get in on the passenger side cuz someone tried to break in it. They were still glass on the seat from someone breaking a window. I didn't care at that point because I had a time limit on when I could get the couches so I settled and went. And this experience has made me never want to move or have my own truck or something because that was ridiculous. They should have some kind of backup system for when trucks are not returned and people are waiting they should have something in place. Like another U-Haul brings in trucks or something or they have already a backup facility for people to pick up a truck or something I don't know I know that it was ridiculous.

Chandra C. 
Rating:
5.0

Customer did not leave a comment.

Ayden K. 
Rating:
3.0

The mileage wasn't what you guys said it was.

Mark C. 
Rating:
2.0

Customer did not leave a comment.

James G. 
Rating:
5.0

I just like it

Ojse G. 
Rating:
5.0

The staff was very courteous and helpful with my experience. They all seemed to genuinely care about their customers and ensured the equipment was in top-notch shape for me. Would definitely use again!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Antonia C. 
Rating:
1.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Patsy U. 
Rating:
5.0

Customer did not leave a comment.

Denys P. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

Ezekiel R. 
Rating:
1.0

This place was horrible Never going back

Noel H. 
Rating:
5.0

Customer did not leave a comment.

Asha A. 
Rating:
5.0

They were very accommodating and friendly. I really appreciated their professionalism and ability to help.

John G. 
Rating:
3.0

Lower the price

Abner M. 
Rating:
5.0

The staff amazing

Angel G. 
Rating:
4.0

Customer did not leave a comment.

Asha A. 
Rating:
5.0

5 star for Gold star

Deandrea J. 
Rating:
5.0

My experience was great it was easy and they had a good service I definitely would recommend this place thanks

rosivell M. 
Rating:
2.0

Customers should be advised that staff is unable/untrained to hook up trailers. They should be expected to move equipment and attach and detach to their vehicle and perform their own safety testing of the lights. Facility can be difficult to maneuver due to the number of vehicles and ongoing mini market on the premises. Contact via phone must be main prior to and after renting of equipment. Service is 24 hours so can be helpful when other Uhaul dealers are closed. This is a definitely a choice when other options have been exhausted and rental is required after 8:00 pm.

MELVYN T. 
Rating:
1.0

Did not get a receipt when dropped off the truck. Manager Chris threatened me and my friend due to us not agreeing to be charged for gas that his non-authorized under the influence of something who could not park the truck.

Terris S. 
Rating:
5.0

Customer did not leave a comment.

Gennie T. 
Rating:
1.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
3.0

Van that was reserved was not available. Truck I had to manage to get was pretty dirty from outside.

Christopher D. 
Rating:
4.0

The transmission /Engine light was on and may need ro be serviced but I had no problems.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

akayla L. 
Rating:
5.0

Customer did not leave a comment.

Latrice C. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Very attentive, great guy

Juan J. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Marsuk D. 
Rating:
5.0

The same time of service..

Devra B. 
Rating:
5.0

NAW

Lee P. 
Rating:
1.0

This location is the ABSOLUTE WORST UHaul I have ever rented equipment! RENTER BE AWARE!!! The location is EXTREMELY DIRTY and you have to do EVERYTHING BY YOURSELF. There is NOBODY THERE TO HELP YOU!!! The UHAUL CORPORATE OFFICES NEEDS TO REVOKE THIS LOCATION AS AN AUTHORIZED LOCATION. AGAIN, ALL RENTERS NEED TO AVOID THIS LOCATION.

George S. 
Rating:
3.0

The location was a mixed bag. The area was sketchy, the location was really busy but the trucks were clean and ready to go, and very quick to access. All good. The lady initially gave me a truck that was completely empty so I asked for another with fuel. She handed me keys after taking a photo of my license and told me the truck was full of gas. It was 2/3 full. So I took a photo of the fuel and miles and snapped some of any truck damage and drove off. No paperwork, nothing signed. I had to sort out the gas mistake at the other end so I was not charged for a full tank.

Peter B. 
Rating:
5.0

Super helpful staff

JEZENIA A. 
Rating:
5.0

A better parking facility

VICTOR M. 
Rating:
4.0

The owner was fantastic and the employees were very sweet.

kelli L. 
Rating:
1.0

I highly don't recommend. Charged me more than what was due and I couldn't contact the man who gave me the keys in the first place. Sketchy service, and doesn't offer dolly or ramp with your use.

Marshe T. 
Rating:
5.0

Great experience and good customer service from Chris , I will definitely be back for another trip . The price was right and the truck was ☺️

Damonika D. 
Rating:
3.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

clean up and some painting.

MAURICIO L. 
Rating:
5.0

the alarm clock that attended me helped me and solves everything with great courtesy

SERGIO S. 
Rating:
3.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
5.0

I want tot say Mike from uhaul was a great help! Also the movers from always on a move Robert and William we're the best help, very communicative, friendly.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
2.0

I haul was dirty inside can and also in back of unit the doors do not close correctly and the pick up service was a disaster terrible experience

John W. 
Rating:
5.0

Customer service is amazing, they advised me on what trailer would work best for my towing needs. Very well taken care of equipment overall a great place.

Miguel E. 
Rating:
5.0

The Gold Star Gas Uhaul location was close to my house, really convenient because I could top off my gas tank before and after, and the staff were super helpful and kind. Would recommend.

Paul M. 
Rating:
5.0

Great truck and service

Sergio C. 
Rating:
2.0

Too small with no help

Brian Keith G. 
Rating:
5.0

great people

NATALIA K. 
Rating:
4.0

Customer did not leave a comment.

Henry A. 
Rating:
1.0

I went to return the truck and waited for 1 hour. When someone comes to the gas station, I stop returning the truck and serve other people.

ROBERTO M. 
Rating:
1.0

Very disorganized; Van needed an oil change and I had to put air in tires before I could start my move; Could not distinguish the U-Haul employees from the customers; Very chaotic

holly F. 
Rating:
2.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Breandra B. 
Rating:
4.0

Excellent service, particularly from Chris. He helped me gauge exactly how much gas I'd need to refill to the required level and was very friendly.

Robert U. 
Rating:
5.0

The owner of this location salvaged the UHaul brand for me after the Hollywood location ruined it. They closed their systems 30 minutes early with no warning and no attempt to help. They just said sorry we cancelled your reservation come back tomorrow and the gentleman that owns the UHaul on MLK was also having an issue with the Hollywood UHaul staff, told me to head to his location where he helped me immediately and got me on my way.

Jason S. 
Rating:
1.0

Location is junkie and barely had any alternative parking spaces for return. Not covid friendly as no masks were being used by employees and doubt trucks are cleaned between uses: There were random tools in the backseat and homeless living in the back empty trucks. I was pretty annoyed by the return process. Will not be a return customer.

AJEENAH S. 
Rating:
3.0

my truck was out of battery had to wait and the person that was helping fix the problem he was very rude didnt even talk check in lady was so nice

Miguel G. 
Rating:
5.0

They need to have extra keys I left the keys inside locked in the vehicle when I was returning it and asked if they can open it and they told me there was going to be an extra charge so I had to call AAA and get it opened myself very inconvenient

WALTER V. 
Rating:
1.0

Better environment and location

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Very friendly staff. Easy in and out. They had all the equipment that I needed for my move. Vehicles are kept very clean. Will definitely use next time.

Roberto V. 
Rating:
5.0

Customer did not leave a comment.

TYRONE B. 
Rating:
1.0

Drop off location is not safe.

Evans L. 
Rating:
5.0

Smaller location was much more efficient than the larger location that I have been using.

STEVEN G. 
Rating:
5.0

My experience exceeded expectations. Friendly and efficient.

Dan O. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

The price is higher than what I am told when I made the reservation.

CHANG L. 
No reviews have been submitted for this location.

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