The night before the pickup location was changed to be more than 10 miles away from the booked location. At 7am Gold Star called ti tell me the truck would be an hour late for its scheduled 930am pickup. I explained that movers were scheduled at 930am - the guy at Gold Star, Michael, said he'd try to get the truck there earlier and keep in touch. He didn't keep in touch. I called at 815amd and again at 930. No answer. At 10am he called to say the truck has been there since 930am, but he "lost track of time." The rental was not cleaned from the prior user nor was it properly gassed up. It had trouble starting.
Robert D
Gold Star Gas
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Los Angeles, CA 90037
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How U-Haul Reviews WorkThe full 24 hr service was the Best. These guys made the process smooth Sean and Chris keep up the good work!!!
Anuare GQuick easy no problem
Lee SStaff quite nonchalant.
Nikki DBe truthful about your price and make sure gas is always in the tank
James B