Truck felt like it was going to break down on the freeway. Shaking excessively as if I was off roading or something. When my drop off location changed morning of drop off date I was not compensated for the additional miles I did from the difference in locations. Yes i had to pay an additional $3ish dollars but driving the truck felt very dangerous and uncomfortable
Manuel T
Gold Star Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90037
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I picked up the truck in a dirty condition. The representative who handed it over told me I needed to move another truck because she didn't know how to drive it. When I returned the truck, the situation was the same: she said she didn't care where I left it and again asked me to move another truck. I will never use this location, and I don't recommend it to others either.
ALEXANDER MExcellent service! The staff was friendly, professional, and made the rental process very easy. I especially appreciated the flexible hours—they accommodated my late pickup and also offer convenient early morning and even 24-hour pickup options. The truck was clean, well maintained, and exactly what I needed. I will definitely rent from this location again. Highly recommended!
MUHAMMAD LEasy and friendly
Tracy MI was called the day before my reservation and told that the initial booking I had made needed to be moved to this location since the original location wouldn’t have the truck. I was already upset about this given that I had purposely plan my route and pick this U-Haul for a reason and had booked it two weeks in advance. On my pick up day, I arrived at this location where I was informed that they didn’t have the truck. I was then informed that I would have to drive a 20 foot truck. I have no other choice but to take this booking, I called U-Haul and after conversation, they waived the additional fee for the extra length truck, but I feel like I should’ve been compensated extra given these experiences. I’m extremely disheartened and disappointed in U-Haul. It was a very stressful experience.
GIANNA M