Customer Reviews for Grove Gas Mart
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

29 reviews

1380 15th Ave   Union Grove, WI 53182

(262) 558-6138

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(262) 558-6138

1380 15th Ave
Union Grove, WI 53182

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Online exit no person contact

Sydnee W. 
Rating:
3.0

The app is hard to navigate. You have to log out and login multiple times to get it to work right. I made a appointment a month ago and my pick location and time was changed from 12p to 4p without my consent or even notifying me. This was unprofessional and a huge inconvenience since it was out of the way from where I needed to go.

Jesus F. 
Rating:
2.0

Customers that book in advance at a location should be able to get that truck at that location. I ended up with half the truck at a different location complete pain in the ass credit almost made up for it but not entirely i will never use uhaul again.

Brett N. 
Rating:
3.0

The owners were not very familiar with the rental process. Although we completed the check in prior to picking up the truck, the process was lengthy. They also did not have the blankets and dolly we requested.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Marco Antonio F. 
Rating:
2.0

First, I do not like your business model. I was directed to this location and not one the closest to my home. It cost me 3 times the Lyft charge when there was a U Haul location just a couple of miles from me. I was NOT informed of this arrangement. At least with Penske they scheduled to have the truck i needed at the location I chose.

Bruce R. 
Rating:
1.0

He couldn't speak English, use a computer or even have a clue. Took an hour to actually get the rental. The movers I hired had to wait for me to get to the place we had to load. He has no business trying to rent u hauls.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Lorilee L. 
Rating:
1.0

This location being a gas station, the people who I dealt with had no idea on how to process the rental, eventually put me on the phone with a U-Haul representative to complete the transaction. Then I was told to go hook up the trailer to my vehicle, with no assistance. I was unsure of the proper process and did my best. Luckily there was a U-Haul location by my house (they did not have the size trailer I needed or I would have went there). I limped to my town with the trailer and stopped at the Antioch, IL location where a helpful representative, came out looked over the trailer and hooked it up properly. He also told me that they NEVER let a customer hook up the trailer. The Union Grove location needs training on how to use the computer system and to service the customer properly.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The attendant was very helpful!

Sarah R. 
Rating:
3.0

When I left the store I noticed that the fuel gauge was not what was on the paper. I didn't think to go back and report it. I was only going 25 miles so I figured $6 would fill it back to where I got it. Well I had to put an additional $8 just to fill it to where store had it marked. I know its not much but it all adds up. Other then that I was happy with the service.

Brian S. 
Rating:
5.0

Read door can use some grease on it

Mike P. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
2.0

We ordered a 15 ft. truck, when we got there to pick up, only 10 ft. were available. Truck was clean but ran poorly.

Katherine F. 
Rating:
3.0

You need to keep windshield washer fluid in your truck that is for below zero weather. Plus, the wipers themselves were fine and working good for the drivers side, but the passenger side wouldn't wipe the windshield all the way clean.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

The staff here was so helpful I needed the U-Haul last minute in an emergency. I was able to pick it up at 8 o'clock at night. Pick up and drop off was quick and easy.

Katharyne S. 
Rating:
4.0

Customer did not leave a comment.

anne P. 
Rating:
3.0

This day and the entire process was the worst rental experience we've ever had. I am writing corporate about it.

William M. 
Rating:
1.0

I checked in online to avoid a long wait but it still took almost an hour. There was only one person working at this gas station and he had customers that he had to attend to during my check in. He then tells me he doesn't have a dolly even though I had one on my list. And proceeded to give me the one he keeps on the back room. Which was broken and we couldn't use. When I got into the cab, it was so full of dog hair - all over and when the ac was on it flew in your face. I felt so gross just riding in it. I'm never renting a Uhaul from that place again. Hugely disappointed and unsatisfied.

Karla D. 
Rating:
1.0

Do not use this vender.

Yolanda L. 
Rating:
3.0

Customer did not leave a comment.

Mathew D. 
Rating:
3.0

Customer did not leave a comment.

Steve L. 
Rating:
1.0

The clerk at the gas station had little to no idea what was going on. It took an hour to get the truck because of something with the moving pads. I thought I had already reserved them, and they thought I had to pay for them there. I was very confused as to why they needed my credit card 3 seperate times or my phone number 10 differnet times.

Mark A. 
Rating:
1.0

I reserved a truck for Sunday 5/28; my plans then changed and I picked up Saturday 5/27. The agent said there were two different mileage rates; I asked which one would I pay? I was told, "I don't know, you need to call U-Haul." I called the regional UHaul office, Garrett Moelk on Sunday 5/28 and the phone operator said I could register a complaint, which I did, and I would receive a call from Mr. Moelk within 48-72 hours. I have not received a call yet. When I turned in the truck on 5/28, I was charged the higher rate, which if I had been made aware of WHEN I RENTED THE TRUCK, I would have made different plans. #1 - the local station where the truck was rented needs to know how the mileage rates work! This is unacceptable to customers to not be told in advance that the entire mileage charge is based on the DAY the truck is rented. #2 - Area field managers need to follow-up on complaints. I would like a refund of the few miles I traveled at the higher mileage rate, but I do not expect a follow-up on this.

tona S. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

PFEIFFER A. 
Rating:
4.0

Customer did not leave a comment.

Kurt F. 
No reviews have been submitted for this location.

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