Every time I come here, I leave smiling. The U-Haul service is always smooth and professional, but what really sets this place apart is the owner. He’s just an all-around great person to deal with—friendly, helpful, and genuinely cares about his customers. His shop is filled with the most interesting collections, and it gives the whole place so much character. It’s not your average U-Haul stop—it’s an experience. I always look forward to coming back here!
STEVEN S
Customer Reviews for Hart Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Advise customers to beware that if the car is low, like my 2013 Camry, the driver will not be able to open the car door when it is on the trailer. The trailer side wall blocked the door. The driver had to crawl out the trunk. Otherwise, everything else was great.
Richard HHart Trailer Sales was so accommodating ! 10/10!
LAWRENCE WLocation closed due to Sunday, did not speak to anyone
caden sI will be using this location for all my trailer needs
joseph aThe truck is had clearly has transmission problems. I was told the check engine light was on but not about transmission issues
Vesta SDidn’t see anyone in person as it was a remote drop off but the portal was amazing and ease our work on Sunday to get those unpacked and to storage
Rubby DLocation is great. Uhaul internet being down caused me ALOT of $$$ and stress. Had movers scheduled but had to reschedule at last minute to next day! Cleaners were scheduled and had to be rescheduled Rental car had to be extended additional day...on and on because could not get truck when originally scheduled. Ugh..... 😔
LEON Tgreat response and helpful
HOLLY MRonnie gives excellent help from start to finish!
HOLLY MMaybe accuracy.. I put that we would use 20 miles and was charged $80. When we dropped it off it said we used 17 miles and charged me $10 more and I was very confused.
Alyisa MNothing, they exceeded my expectations. My go to rental business!!
Victoria MIf you are looking for friendliness, wanting to hear thank you or have a good day don't go here. ƁUT if you just need a truck I highly recommend.
LEON TI rented a small two whee trailer and it was a one way or daily for 3 days. I paid $308 which I thought was ridiculous. So after I got to my destination to turn it in i had a wait for an hour and they told me they put the wrong address on my paperwork and I asked the lady how much do they charge for the same trailer and she told Me $20 bucks a day and when i took the trailer to another drop off place after another long drive which cost me another $40 I asked again how much for the same trailer and I was told $20 bucks. So I feel like I was really treated unfairly and or ripped off big time. Two weeks before this happened iPad u haul pretty close to two grand for a 26 foot truck out of grapevine Texas and treated very respectable and I give them a fine star survey. So wish you all the best and if you guys think that I should be compensated anything at all you can reach me at my email jedspopp@yahoo.com
GARY TGreat customer service. Had no problem. making reservation, picking up on Sunday and dropping it off.
david pThe reason I selected no for the personnel and for the inviting and clean is because I do not know it was closed when I dropped off
Brittney LGreat customer service. Representative was very friendly and helpful.
DANIEL JVery clean truck. Nice owner, my experience was a 10/10 would definitely rent from here in the future.
Kenshawn TNothing. The vehicle was ready upon my arrival. I checked in and then was on my way. Second time using this location. Service was excellent on both occasions.
KARLENE SEverytime I use U-Haul it’s always fast friendly and would definitely recommend to others
CHAZ Salways an easy process with your dealer Ronnie Hart so helpful to this old woman!
HOLLY MI rented a dolly but didn’t get one Stores excuse was they was on lunch when I did the mobile reservation when there was a parking lot full of the same cars when I dropped it off …. And told me since i already check truck back in there was no way to get a refund from it
Robert TRonnie is AWESOME! He is so helpful and even comes in on his days off to help this old lady by hooking up the trailer for me!!! I havent had service like this ever!
HOLLY MTook time to come in on Sunday so I could get car trailer, U Haul has always been my go to.
DAVID RNext time I would love to see my truck on time & at the original pick up place. This place was great. U-Haul as a company sucks. You promise a truck & send a NOTE not a phone call the night before at 5:30 pm saying you had no truck for pick up at 10am the next day. I had people schedule to load & unload & a car rented for returning home. That is not good business practice. The place you are asking for my feedback had a truck & ready for pick up at 8:00 am the next day. My family has had the same issues in the last month. That is 4 issues of renting a truck & not having the truck ordered at the time of pickup. Other than this issue which is a BIG issue. The truck ran fine & was clean.
Janet SEverything was in good order and the merchant with the u-haul was very pleasant in his assistance with my needs thank you very much
ivane bChecking was a little slow because I had four people in the lobby and only one person working to desk, 30 minutes wait time.
Brian LThe trick was so dirty when we picked it up. It clearly had not been kept up. The tires definitely needed to be replaced because they had little to not tread. Very dissatisfied that we pay hundred of dollars for this.
Mason D1. I would have liked if someone would have come walked to the truck with me to write down existing "damages". That way I can be confident when i drop it off, that there's proof I didn't cause anything pre-existing. 2. The cab of the truck was disgusting!!!! I went to set up my chargers & phone holder & couldn't even put stuff together without super cleaning. I mean it was like someone poured out a cup of coffee all along the dash & floor. I also cleaned all the windows. SO, if y'all wanna knock off some of the price for detailing your truck, I'll take it!
RAEGAN HAlways helpful and kind to this little old lady!
HOLLY MNice people at the store!!
FLOYD BGreat Services MAKE AMERICA GREAT AGAIN.
EARL TLocation was fine, the person working was very helpful. The truck however was not in the best condition by far. Audio input didn't work, the windshield wipers were extremely old, we were unable to turn off the cabin light, extremely frustrating for night driving not to mention unsafe.
Cameron GThe owner was good and helpful but the atrocious sales taxes was ridiculous. that was over 38 dollars in a sale tax so it is deceitful and misleading on the website in pricing plus website and app is garbage. The website never shows your reservations and always error's and misleading. app is same.
BRAD PAir barely worked so we had to still move our furniture in da heat.The headlights barely beaming,had to send in plenty photos because the truck was dented & scratched up so bad when I went to pick it up & didn’t wanna be responsible for all those problems .They gave me the most raggedy truck rental they had.
Allisha MMás horario disponible
jose lGreat service :-) I love this place to rent my U-hauls :-)
Luis GMake sure all lights are operational on trailer.
Gregory BThe 5x8 trailer was in great condition. The outside of the trailer was dirty. It only needed to be washed.
Lowell BGreat service!
Angela CI was charged for next day rental and when I brought the truck back after only using the truck for a few hours I wasn't refunded money back that was owed to me
Carolyn MStaff was not exactly friendly and the truck made awful noise during the drive but the truck was clean.
Amy SNot much available, looks like a place about to go out of business
Richard RThe roof leaked on the truck and all the man said was oh well. and rude as hell.
Bert CHart was great; however, the truck's battery was dead when I was about to pull out (after loading) and when I called Hart they had to tell me to call Uhaul Roadside Service. I was also questioned greatly about what I may have done to cause this, which was absolutely nothing. Since RSS would be 1.5 hours, I called a mechanic to jump me and took off. I was told the battery was bad. I called Hart and told to call RSS again. I wanted a new battery before a 61 year old female hit the road in a big truck to drive 650 miles. Anyways, I made it...thank God; however, when I finally made it and pulled into my off loading site, the battery died again. Another call to RSS. Jacksonville RSS was here quickly and all ended up well, but how frustrating to hit the road like this being concerned I would be stuck on the side of the road somewhere alone. The truck really does need a new battery after-all.
Terri SLonger hours and or weekend availability.
Tommie RA1 service
george bThank you guys for being so patient. And you're really therefore and we really appreciate it thank you so much
Connie R