I couldn't go into the store because there was a vicious dog in there which prevented me from being able to inspect the truck myself. I had to give the employee my license and my debit card and let him walk away with it into the shop. He could have been taking a picture of my information because I had to wait in the car due to the dog being in the shop. Customer service was terrible.Francie J.
Customer Reviews for Houston's Auto Sales & Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph H.
Every dealership was fine. The counter-people were lovely. There was a real snafu at UHaul distributionâ€”no trucks available at preferred location (there was), couldn't understand the contract, ignored the reservation for an appliance dolly (had to go to 3 locations to rent one). Again, the counter-people at each dealership were lovely. The problems existed higher up.Dianne S.
I didn't receive a paper copy of my receipt upon checking in... The advisor told me he would send my receipt via email and I didn't receive it. I only received a receipt via email from check out.Tresura F.
Customer did not leave a comment.Rudolph O.
He is awesome. Very nice, polite just wonderfulPREEYAH H.
They toke more off my cardbernard H.
Service was friendly bit even after I did express check in, I still had to wait an hour at the location. They could not get logged into their system.Ricky H.
They were very helpful and accommodating.. glad they were close to where I live..Suzy W.