Customer Reviews for Jons Auto Repair
(U-Haul Neighborhood Dealer)

192 reviews

921 Happy Hollow Rd   Mosinee, WI 54455

(715) 693-4402

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(715) 693-4402

921 Happy Hollow Rd
Mosinee, WI 54455

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Quick and efficient drop off process. Took less than 5 minutes.

Rick J. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Kirby S. 
Rating:
4.0

Customer did not leave a comment.

Connie D. 
Rating:
5.0

Excellent service and very friendly. The Uhaul started squealing on the way back. Informed drop off location.

CORY V. 
Rating:
4.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Kevin was very accommodating & helpful!!

TIFFANY H. 
Rating:
3.0

Customer did not leave a comment.

Chadwick W. 
Rating:
4.0

Customer did not leave a comment.

LALAHERY A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
3.0

We were extremely confused by the drop off process as there was no obvious key drop and instructions didn't seem to match what was provided. More labeling or directions on what to do would have been useful on site.

MARISSA Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
4.0

I recommend having the truck with a full tank of gas and returned that same way. Trying to figure out how much gas is needed to bring it back to the same level since these tanks are larger than the typical car we use is a bit challenging. Having a separate sheet related to specifically bringing the truck back and step by step directions with the needed password written on it by the U-haul dealer would make it easier and less time to complete.

Donald K. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
2.0

The location itself would've been very convenient but everything else went wrong. We had a difficult time picking up the truck. Then when we finally got the truck, the equipment we requested was not included. So we had to drive to another service center 20 minutes away to get the equipment and they were busy and didn't have everything we needed. Then we had to return the equipment BACK to that location. So we ended up running around to 2 uhaul places when it would've been easier to just do it all at one location. Very inconvenient. It put us 2 hrs behind to begin with and we spent extra gas and time running around that we shouldn't have had to.

Kristy W. 
Rating:
3.0

Provide a better computer for Jon's Auto to use in entering information. They had to fill out forms by hand because of computer problems and the whole process took an hour.

JAY S. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
1.0

A dirty, run-down place with gruff service people who refused to mask, even when asked. Five people in the office; three customers masked; two service people without. Muddy parking lot, the trailer I rented was not positioned for me to drive forward once it was hooked up, so I had to back it out. Will not rent from them again.

Macia A. 
Rating:
5.0

Customer did not leave a comment.

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Before this use... I did not realize that this location closer to Mosinee vs. Wausau existed. I do believe that you should allow more than just a one way rental from this location. I feel you are losing a lot of uhaul business by not marketing this location for all types of moves. Thank you. Lori Gintner

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Very helpful, good people.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Moriah N. 
Rating:
4.0

I was to return my uhaul on a Sunday but returned it on Friday. The business was closed Friday thru Sunday so I didn't see anyone when I returned it. Thank goodness for the nice gentleman that lived in the front of the business, he helped me get the car hauler off the uhaul for me so I could get the uhaul unloaded.

CARRIE U. 
Rating:
5.0

Kevin provided excellent service in our truck rental.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Wendy J. 
Rating:
4.0

Something that can be improved on is when somebody places a reservation at a location the reservation stays at that location. I have reserved this truck at this location. They've been transferred my reservation to a different town. Which would have increased my mileage I almost 20 miles one way. Then I called to arrange to pick the truck up the night before I needed it so I could get going earlier. Then the day I needed it, it was set up for the week after I would have needed it. So I had to have several calls to the reservation hotline to correct things. Finally my reservation was adjusted for me to pick it up one hour after I made the reservation. Then on top of that I had since I was mainly using it on a Sunday I still had to pay the 99 cents a mile just because I picked it up the night before. I like using U-Haul because there are good company but this experience was the worst I've ever had. And it's not due to the location. The gentleman that booked my original reservation understood what I needed and tried his best to accommodate. Basically after three or four days of calling the helpline, I picked up the truck I originally reserved from the location I originally wanted unfortunately I ended up paying more per mile.

DARREN D. 
Rating:
5.0

wonderful to work with!

Renee L. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Kevin was great to work with & very helpful!

Troy G. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
3.0

Customer did not leave a comment.

Bruce W. 
Rating:
3.0

This location is remote but was good.

Phillip N. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
5.0

Very efficient and helpful

George G. 
Rating:
2.0

Strange drop off for a Uhaul...not much of a parking lot to park it. Just seemed strange.

greg V. 
Rating:
5.0

Owner was willing to work with us, very friendly. A little hard to find in the dark, so I would recommend dropping off your rental in the day time.

Salvador F. 
Rating:
5.0

Everything was great from start to finish. We had a tire blow out and their emergency roadside was excellent and very fast. Got us right back on the road!

Marcus K. 
Rating:
3.0

I have a general problem with UHual and how this whole rental turned out, and how Ron at this U-Haul Neighborhood Dealer wasn't of much help. I made a reservation at a local UHaul store in Marshfield, WI (Reservation No: 94481482). I first booked a 20 ft truck for $40 for 24 hr rental for a Saturday Aug 3rd pick-up in town at 612 E Arnold St, Marshfield, WI 54449. I though what was a reserved 20 ft truck. There was never a mention of reservations being changeable by Uhaul at their will with very little notice. 1) Then a day later Ron at this U-Haul Neighborhood Dealer told me that a 20 ft truck was not available, and changed it to a 15 ft truck for $30, for in-town rental to be returned at the same location. Ron at the neighborhood told me that a 15 ft truck was available for a Saturday Aug 3rd pick-up. Checking with him several times during the phone conversation to make sure that a 15 ft will be available for Saturday Aug 3rd pick-up. 2) On Aug 2nd, a day before an in-town move, Uhaul called to change an in-town pick up to pick up a truck 43 miles away in Mosinee, WI. And that they would provide me with 30 + 60 free miles. I agreed to it because it was too late to go to Penske with just one day left. When I called Ron about it he said he could not do anything about it as it was out of his hands. 3) On Aug 3rd when I went to pick up the truck at Mosinee WI area, the online checkout process told me that the rental price changed from $30 (in-town move) to $67 for one-way move and drop off at Auburndale, WI. But it was too late for me to do anything so I went with the process of checkout and then deal with Uhaul on the price change later. 4) The online checkout process at Auburndale also did not allow me to return the truck in-town at Marshfield, but only gave me a choice to return at Auburndale, which is again 15 mins from Marshfield. 5) So I had to find a ride twice, one was really far away. The in-town move would have cost me $30 + $15 for miles. But it ended you costing $67. Granted that this is not hugely exorbitant price, but the experience left me irritated. When I called Uhaul about it, they said that they gave me a truck for my move, and I agreed to a contract. My original agreement was for $30, and then because Uhaul switched my pick-up/drop-off location, the prices went up. In all of this process, I spoke to Ron three time after I went to his store to make the reservation. He said things were out of his hands once Uhaul switched locations. What is the point having U-Haul Neighborhood Dealer with whom you make a contract agreement, and then Uhaul changing it, and then Ron watches his hands off and says talk to UHaul. UHaul told me that they tried to help me make the move and that the price reflects one-way move, and they did not recognize that I made reservations for in-town move price, and they forced me to switch to one-way move. Granted I had an option to not agree to that price, but I had very little choice when I have made all

srirangan S. 
Rating:
5.0

The whole rental process went very good. The people at Jons auto were great to work with. Thank you.

richard G. 
Rating:
5.0

Lots of confusion about where to pick up the trailer for rental. I was not happy there was no commitment of pick up point upon making the reservation. It took 2 days and was told the wrong city to pick up from. Then I was called by the place I picked up from to say they had a trailer. Much confusion and my impression was employees on the phone were uninformed. This was the worst experience I ever had with uhaul.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Customer did not leave a comment.

rajbir K. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Kelvin G. 
Rating:
5.0

I don't understand why I was charged $248 for a $20/ day trailer. I will try not to use uhaul in the future. I feel ripped off.

Paula G. 
Rating:
5.0

Kevin is great to work with.

Deb R. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
3.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

tanya D. 
Rating:
3.0

Customer did not leave a comment.

Doug A. 
Rating:
4.0

Gentleman st the counter was very helpful and helped me hook up and test brake lights and so on.

aaron A. 
Rating:
4.0

Customer did not leave a comment.

Cody S. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
1.0

Not charge them $40 up and above the bill for NO REASON. Just taking the money from my account, and not giving a reason, verbal or otherwise is classy. The truck was returned on time. It was swept out. The gas was replaced. Evidently I bought lunch for the mechanics. Never again.

Shauna C. 
Rating:
5.0

Everything was great! No problems at all.

Tim D. 
Rating:
3.0

Have the right size uhaul that I ordered ready .

eric D. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Kimberlisa P. 
Rating:
1.0

U-Haul switched my reservation 3 times - different dates and times... ended up having to drive an additional 30 minutes/Miles to pick up our U-Haul. Place was not open. Had to find where they put the keys in the truck. The had to do paperwork via the phone. The truck had only an eighth of a gas tank!! Never received an email contract from our phone call. Our insurance went from $42 the night before to $56. The man couldn't explain why this was. Overall all, just terrible!!!

Lisa K. 
Rating:
5.0

The dolly strap was worn half through

todd S. 
Rating:
5.0

Customer did not leave a comment.

Mohamed O. 
Rating:
3.0

I did a reservation online, called and was guaranteed my pickup. Still had last minute switch to a further location from me. Total rental service was a joke, horrible customer service. Jon's was good.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
1.0

It's out in the middle of nowhere and no cell service if your provider is Verizon. The truck was behind the building and I had to look for it. The owner was less than helpful.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
5.0

Thank You

Michael V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
3.0

We returned the truck here when it was closed. Neither the rental agent at the pick up location nor the person we called upon arrival to set up the return told us we needed the contact at drop off which meant we had to backtrack and pick it up. Also the mileage allotment was off. We drove the truck directly from the moving location to the new location and were able to return it to a close location but had to get gas which put us over. (and we drove less than 5 miles to get gas). This seemed like a miscalculation to me as this has never happened before. It was not the .72 I had to pay but just the fact that there was so little mileage alotted for the move.

Richard P. 
Rating:
2.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Outstanding

Paul N. 
Rating:
5.0

Easy service. In and out quickly. Friendly staff and easy to find location. Would recommend!

James M. 
Rating:
5.0

Customer did not leave a comment.

Morgan K. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Best place I've rented from. Very easy to work with and much quicker than average. My new go to guy!

bob B. 
Rating:
5.0

Customer did not leave a comment.

Curt S. 
Rating:
5.0

Customer did not leave a comment.

todd L. 
Rating:
5.0

No issues with pickup location. My only issue was that when I placed the order online, I specified to pickup in Wausau and was re-routed to Mosinee. My order confirmation showed my selected pickup location and not the re-routed location which was 18 MILES OUT OF MY WAY compared to my selected pickup location (which is only a few blocks from my house). I was not told about the re-route until I called to reschedule my pickup to be a day earlier.

Chad L. 
Rating:
1.0

The uhaul we got, didn't have shocks so it was a HORRIBLE ride. Not to mention, we got the recommended size and didn't get half our stuff in there before it was full. We called to complain and were told nothing can be done after we paid $150 for a piece of junk. Not fair whats so ever. Horrible customer service for that.

Lauren F. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Judy B. 
No reviews have been submitted for this location.

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