A dirty, run-down place with gruff service people who refused to mask, even when asked. Five people in the office; three customers masked; two service people without. Muddy parking lot, the trailer I rented was not positioned for me to drive forward once it was hooked up, so I had to back it out. Will not rent from them again.Macia A.
Moving Truck Rental in Mosinee, WI at Jons Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mosinee, WI 54455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Before this use... I did not realize that this location closer to Mosinee vs. Wausau existed. I do believe that you should allow more than just a one way rental from this location. I feel you are losing a lot of uhaul business by not marketing this location for all types of moves. Thank you. Lori GintnerLori G.
Very helpful, good people.Scott S.
I was to return my uhaul on a Sunday but returned it on Friday. The business was closed Friday thru Sunday so I didn't see anyone when I returned it. Thank goodness for the nice gentleman that lived in the front of the business, he helped me get the car hauler off the uhaul for me so I could get the uhaul unloaded.CARRIE U.
Kevin provided excellent service in our truck rental.Henry L.
Something that can be improved on is when somebody places a reservation at a location the reservation stays at that location. I have reserved this truck at this location. They've been transferred my reservation to a different town. Which would have increased my mileage I almost 20 miles one way. Then I called to arrange to pick the truck up the night before I needed it so I could get going earlier. Then the day I needed it, it was set up for the week after I would have needed it. So I had to have several calls to the reservation hotline to correct things. Finally my reservation was adjusted for me to pick it up one hour after I made the reservation. Then on top of that I had since I was mainly using it on a Sunday I still had to pay the 99 cents a mile just because I picked it up the night before. I like using U-Haul because there are good company but this experience was the worst I've ever had. And it's not due to the location. The gentleman that booked my original reservation understood what I needed and tried his best to accommodate. Basically after three or four days of calling the helpline, I picked up the truck I originally reserved from the location I originally wanted unfortunately I ended up paying more per mile.DARREN D.
wonderful to work with!Renee L.
Kevin was great to work with & very helpful!Troy G.
This location is remote but was good.Phillip N.
Very efficient and helpfulGeorge G.
Owner was willing to work with us, very friendly. A little hard to find in the dark, so I would recommend dropping off your rental in the day time.Salvador F.
Everything was great from start to finish. We had a tire blow out and their emergency roadside was excellent and very fast. Got us right back on the road!Marcus K.
I have a general problem with UHual and how this whole rental turned out, and how Ron at this U-Haul Neighborhood Dealer wasn't of much help. I made a reservation at a local UHaul store in Marshfield, WI (Reservation No: 94481482). I first booked a 20 ft truck for $40 for 24 hr rental for a Saturday Aug 3rd pick-up in town at 612 E Arnold St, Marshfield, WI 54449. I though what was a reserved 20 ft truck. There was never a mention of reservations being changeable by Uhaul at their will with very little notice. 1) Then a day later Ron at this U-Haul Neighborhood Dealer told me that a 20 ft truck was not available, and changed it to a 15 ft truck for $30, for in-town rental to be returned at the same location. Ron at the neighborhood told me that a 15 ft truck was available for a Saturday Aug 3rd pick-up. Checking with him several times during the phone conversation to make sure that a 15 ft will be available for Saturday Aug 3rd pick-up. 2) On Aug 2nd, a day before an in-town move, Uhaul called to change an in-town pick up to pick up a truck 43 miles away in Mosinee, WI. And that they would provide me with 30 + 60 free miles. I agreed to it because it was too late to go to Penske with just one day left. When I called Ron about it he said he could not do anything about it as it was out of his hands. 3) On Aug 3rd when I went to pick up the truck at Mosinee WI area, the online checkout process told me that the rental price changed from $30 (in-town move) to $67 for one-way move and drop off at Auburndale, WI. But it was too late for me to do anything so I went with the process of checkout and then deal with Uhaul on the price change later. 4) The online checkout process at Auburndale also did not allow me to return the truck in-town at Marshfield, but only gave me a choice to return at Auburndale, which is again 15 mins from Marshfield. 5) So I had to find a ride twice, one was really far away. The in-town move would have cost me $30 + $15 for miles. But it ended you costing $67. Granted that this is not hugely exorbitant price, but the experience left me irritated. When I called Uhaul about it, they said that they gave me a truck for my move, and I agreed to a contract. My original agreement was for $30, and then because Uhaul switched my pick-up/drop-off location, the prices went up. In all of this process, I spoke to Ron three time after I went to his store to make the reservation. He said things were out of his hands once Uhaul switched locations. What is the point having U-Haul Neighborhood Dealer with whom you make a contract agreement, and then Uhaul changing it, and then Ron watches his hands off and says talk to UHaul. UHaul told me that they tried to help me make the move and that the price reflects one-way move, and they did not recognize that I made reservations for in-town move price, and they forced me to switch to one-way move. Granted I had an option to not agree to that price, but I had very little choice when I have made allsrirangan S.
The whole rental process went very good. The people at Jons auto were great to work with. Thank you.richard G.
Lots of confusion about where to pick up the trailer for rental. I was not happy there was no commitment of pick up point upon making the reservation. It took 2 days and was told the wrong city to pick up from. Then I was called by the place I picked up from to say they had a trailer. Much confusion and my impression was employees on the phone were uninformed. This was the worst experience I ever had with uhaul.Douglas S.
I don't understand why I was charged $248 for a $20/ day trailer. I will try not to use uhaul in the future. I feel ripped off.Paula G.
Kevin is great to work with.Deb R.
Gentleman st the counter was very helpful and helped me hook up and test brake lights and so on.aaron A.
Not charge them $40 up and above the bill for NO REASON. Just taking the money from my account, and not giving a reason, verbal or otherwise is classy. The truck was returned on time. It was swept out. The gas was replaced. Evidently I bought lunch for the mechanics. Never again.Shauna C.
Everything was great! No problems at all.Tim D.
Have the right size uhaul that I ordered ready .eric D.
U-Haul switched my reservation 3 times - different dates and times... ended up having to drive an additional 30 minutes/Miles to pick up our U-Haul. Place was not open. Had to find where they put the keys in the truck. The had to do paperwork via the phone. The truck had only an eighth of a gas tank!! Never received an email contract from our phone call. Our insurance went from $42 the night before to $56. The man couldn't explain why this was. Overall all, just terrible!!!Lisa K.
The dolly strap was worn half throughtodd S.
I did a reservation online, called and was guaranteed my pickup. Still had last minute switch to a further location from me. Total rental service was a joke, horrible customer service. Jon's was good.Randy M.
It's out in the middle of nowhere and no cell service if your provider is Verizon. The truck was behind the building and I had to look for it. The owner was less than helpful.Pamela D.