Customer Reviews for King Lumber
(U-Haul Neighborhood Dealer)

588 reviews

2 Meadow St   Goldens Bridge, NY 10526
(West of I684 ramp Drive into train station parking lot to end of lot)

(914) 401-6029

Location Hours

  • Mon-Fri: 7:30 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(914) 401-6029

2 Meadow St
Goldens Bridge, NY 10526
(West of I684 ramp Drive into train station parking lot to end of lot)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

More personal

DARWINOVEL G. 
Rating:
5.0

Customer did not leave a comment.

brian D. 
Rating:
4.0

Didn't have the hand truck we needed…:-(

Sandra R. 
Rating:
5.0

Very happy with service

VINCENTJ W. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Thank you!!!

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Suzannah C. 
Rating:
5.0

Easy and convenient

KENNETH M. 
Rating:
5.0

When I returned the trailer King Lumber was closed but easy to see where I should place it. great location My son-in law spoke on the phone with someone and I got my receipt by email. Very easy.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

VINCENTJ W. 
Rating:
5.0

King Lumber was great. Perfect place to pick up. Highly recommend over self-service in Brewster where if there's a glitch verifying your info your sh*tout of luck because Hannah will just drop you on chat. All in all though uhaul was great for a move.

Fletcher B. 
Rating:
5.0

Customer did not leave a comment.

Carol T. 
Rating:
5.0

Victor was great and easy to deal with and the gentleman at the counter got me in and out quickly. I would highly recommend the folks at King Lumber.

john B. 
Rating:
1.0

The problem is with uhaul, not the dealer per se. I drove this uhaul a total of 10 miles. Exactly 10 miles. I took a photo of the gauge on the way out. I was charged two gallons of gas. I know I didn't rent an 18-wheeler but all efforts to fix the bill have gone nowhere. I'm left with refusing the charge on my credit card, which I will now do. I'm not taking this kind of baloney. This is a matter of principle, not money. I have rights and you can't just do whatever you want.

JOEL W. 
Rating:
4.0

The truck was filthy dirty mud covered the exterior ,along with the interior seating was covered with dog hair and was also filthy! Every time I rent a truck the next one is worst then the last! It was so bad my wife would not enter into the truck! It's a pity a vehicle with 3,500 hundred miles I would consider as a valued asset to be abused and neglected

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Daryl B. 
Rating:
5.0

Customer did not leave a comment.

VINCENTJ W. 
Rating:
2.0

I'm not sure what the purpose of mobile pick up is. The process was incredibly inconvenient and after all the hoops I had to jump through just to be approved to take the truck (someone was supposed to have called my friend to verify my identity - never got that call and I was waiting outside for a while), I still had to go inside to get the keys anyways. It probably doubled the amount of time a normal pick up would have taken. The inside of the truck was also pretty dirty.

Moshe S. 
Rating:
5.0

Customer did not leave a comment.

ELLEN R. 
Rating:
4.0

Less texting about how I filled out my rental agreement. It was explained perfectly by rental agent

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

From pickup to drop off a great experience.

Timothy B. 
Rating:
5.0

Nothing, it was a great experience.

Carlos C. 
Rating:
4.0

Customer did not leave a comment.

ADAM M. 
Rating:
5.0

Just what we needed to do our large furniture transportation locally. Would definitely use again.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

They had a friendly attitude and were helpful.

REECE H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn N. 
Rating:
4.0

Mobil check in could have been easier. When I tried to get a rep on phone to help took way too long

Benito C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Good

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

The steering wheel was super dirty! I was glad I had wipes with me. Also the drivers side door on the truck as a massive gap and the wind blows in it was freezing!

BRACKENK F. 
Rating:
5.0

Nothing! Smooth experience! Friendly staff...solid truck.

Kenneth E. 
Rating:
5.0

Everything was great except for the app . The app wasn't working when I was trying to make the return, other than that it was excellent!

DERVINLEONEL C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDDOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Quick, easy and affordable

JAMESADAM S. 
Rating:
4.0

Your return app does not work. Not only could I not get it to recognize my location even thow location services was on, my son had the same issue when he rented a Uhaul truck out of Bridgeport CT a few weeks before. You need to fix this so customers dont incur your $20 fee

Barbara T. 
Rating:
5.0

The folks at Kings Lumber were great.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHARLES S. 
Rating:
5.0

The Online after hours return website was near impossible to use, the pictures would not upload, I needed someone else to do it for me

John B. 
Rating:
5.0

Very helpful staff with very good service.

Krishan N. 
Rating:
5.0

The only thing that was annoying is the fact that you give the option to put in your license information and payment information, but then ask for it anyways at time of pick up. I didn't have my company card on me at the time and ended up having to put it on my personal.

JESSICAJOYCE P. 
Rating:
3.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Lovely

WILLIAMH K. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Everyone is very helpful and made it easier to rent I would recommend this location to everyone

FREDERICKA K. 
Rating:
5.0

I did have an issue with after hour return but Tiffani at the 800 number resolved it to my satisfaction.

MICHAELA N. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

CHESTERL P. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

must convenient, will do it again.

JAMESE S. 
Rating:
4.0

The truck was dirty and had a bunch of cardboard stuffed behind the seats. The UHaul app crashed while finishing the checkout process. It took more than two hours to reach customer service on the phone.

William B. 
Rating:
5.0

Great service I'd highly recommend

ALLEN P. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

the uhaul pickup process is extremely stupid. but the location was good

mary Q. 
Rating:
4.0

Customer did not leave a comment.

FRANKR S. 
Rating:
4.0

The equipment as not clean as I noted in my pictures and comments when I checked it out in line. There was loose debris in the cargo area, there was dirt and fibers in the passenger seat and the cup holders had what appeared to be dried dirt. I broom swept the cargo area before returning and brushed off the seat. I did not clean the cup holder as I forgot to, but also felt that this should have been addressed by the location. Otherwise the vehicle was well maintained and performed as expected.

GREGORY W. 
Rating:
5.0

convenient and easy

Daniel B. 
Rating:
5.0

The staff at King Lumber were wonderful; went above and beyond!

Deirdre G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ C. 
Rating:
5.0

Just needed to be vacuumed

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

ANNA V. 
Rating:
3.0

It was really hard to get the lock box open in order to access the key with the provided passcode. I had to contact the chat feature who advised to 'wiggle' the lock, which ultimately after an incredible amount of effort did finally open but required 3 people to try it out first. I think the units should be updated or serviced so it is much easier to actually open the lock for key retrieval. Thanks.

Powell R. 
Rating:
5.0

Customer did not leave a comment.

LORIA D. 
Rating:
4.0

App is very awkward and time consuming for first time, but very computer literate user. An initial snafu with Dropbox pickup where no key was available. Following morning pickup (and return) were easy, with helpful staff at King Lumber. Cost as expectec

richard K. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

King lumber was excellent. Unfortunately the AC in the truck really was not working well and moving on a hot day was challenging. We were never able to cool off.

DONALDJOHN M. 
Rating:
5.0

The suspension on the vehicle was in poor condition making for a terrible drive. I feared that the contents I was transporting would be damaged.

Robert R. 
Rating:
5.0

My go to rental location. The guys at King Lumber are fantastic to deal with. Quick & easy in and out and ALWAYS friendly.

William M. 
Rating:
5.0

Everything was just about perfect.

JOEL W. 
Rating:
5.0

The only problem my head was that I had to drive from upper saddle River New Jersey to Golden Bridge to pick up my trailer which they told me I was going to pick up 5 miles away so that's the only complete they really have about U-Haul it's not the first time they did this to me but I keep on going back just like you touch a cut on your finger. But the people were very friendly at the place I had to pick it up in Golden Bridge

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

LISAG A. 
Rating:
5.0

Customer did not leave a comment.

joshua B. 
Rating:
5.0

Hard to get through to uhaul on the phone. Put on phone and call dropped several times

Joseph C. 
Rating:
3.0

only 1 person in the store was able to help with the pickup and returns of supplies even though there were 3 other works in the store. Was the only poor spot in the experience

CHARLESP P. 
Rating:
5.0

Customer did not leave a comment.

NERYARMANDO M. 
Rating:
5.0

Great service!

THOMAS W F. 
Rating:
5.0

The van had no USB port. I couldn't use my phone and it's GPS.

GEORGERAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

BRET P. 
Rating:
5.0

No blankets were available because previous driver let them get wet in rain storm, but staff was kind enough to give me some large empty boxes to use as separators between items of furniture. So, everything worked out.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
5.0

Customer did not leave a comment.

Allan G. 
Rating:
5.0

Customer did not leave a comment.

mario P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHT C. 
No reviews have been submitted for this location.

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